Customer Success Manager

At Two Six Technologies, we build, deploy, and implement innovative products that solve the world’s most complex challenges today. Through unrivaled collaboration and unwavering trust, we push the boundaries of what’s possible to empower our team and support our customers in building a safer global future.

Two Six Technologies is looking for a Customer Success Manager to join our team supporting Federal and National Security customers. This person will serve as the primary customer representative embedded with mission partners to support the implementation of our Zero Trust data encryption products, working alongside customer engineers to ensure smooth software and hardware deployment in high-security environments. In parallel, this person will navigate the customer's organization to drive user adoption, secure subscription renewals, and bring critical mission requirements back to our core engineering team.

What you will do:
Guide successful product integration within federal environments, working closely with customer engineers.
Maintain a proactive on-site presence to ensure user satisfaction, uncover operational friction, and identify new programs or agencies that could leverage our encryption capabilities.
Organize, track, and manage customer subscription renewals, ensuring continuity of service and monitoring account health metrics.
Coordinate with corporate and defense-tech partners to ensure our software and hardware products integrate seamlessly with broader mission systems to deliver unified value.
Confidently explain high-level cryptographic, Zero Trust, and architectural concepts to both technical operators and non-technical agency leadership.
Act as the voice of the customer: gather requirements and feature requests and collaborate directly with Engineering and Product teams to shape the roadmap.

What you will need (basic qualifications):
Knowledge of encryption techniques, and secure network protocols.
A deep understanding of the missions supported by US Federal agencies, the Department of Defense (DoD), or the Intelligence Community, including at least 2 years of on-site experience.
Experience managing account renewals, tracking subscriptions, and identifying and developing expansion opportunities within existing accounts.
Experience managing a range of customer types and needs.
Experience building, managing, and operating within budgets.
Ability to work independently.

Nice If You Have Experience with:
Prior experience in a customer success role supporting federal or defense customers through software or hardware products.
Business development experience, including hands-on experience managing government contract vehicles (e.g., AWS ICMP or IDIQs with GSA).
Experience with government cloud platforms (e.g., AWS GovCloud, Azure Government).

Security Clearance:
Active TS/SCI w Polygraph

#LI-JB1

Two Six Technologies is committed to providing competitive and comprehensive compensation packages that reflect the value we place on our employees and their contributions. We believe in rewarding skills, experience, and performance. Our offerings include but are not limited to, medical, dental, and vision insurance, life and disability insurance, retirement benefits, paid leave, tuition assistance and professional development.

The projected salary range listed for this position is annualized. This is a general guideline and not a guarantee of salary. Salary is one component of our total compensation package and the specific salary offered is determined by various factors, including, but not limited to education, experience, knowledge, skills, geographic location, as well as contract specific affordability and organizational requirements.

Salary Range

$200,000—$250,000 USD

Looking for other great opportunities? Check out Two Six Technologies Opportunities for all our Company’s current openings! 

Ready to make the first move towards growing your career? If so, check out the Two Six Technologies Candidate Journey!  This will give you step-by-step directions on applying, what to expect during the application process, information about our rich benefits and perks along with our most frequently asked questions.  If you are undecided and would like to learn more about us and how we are contributing to essential missions, check out our  Two Six Technologies News  page!  We share information about the tech world around us and how we are making an impact!  Still have questions, no worries!  You can reach us at Contact Two Six Technologies. We are happy to connect and cover the information needed to assist you in reaching your next career milestone.

Two Six Technologies is an Equal Opportunity Employer and does not discriminate in employment opportunities or practices based on race (including traits historically associated with race, such as hair texture, hair type and protective hair styles (e.g., braids, twists, locs and twists)), color, religion, national origin, sex (including pregnancy, childbirth or related medical conditions and lactation), sexual orientation, gender identity or expression, age (40 and over), marital status, disability, genetic information, and protected veteran status or any other characteristic protected by applicable federal, state, or local law. For more information review the Two Six Technologies Equal Employment Opportunity and Affirmative Action Policy and the EEO Poster. 

If you are an individual with a disability and would like to request reasonable workplace accommodation for any part of our employment process, please send an email to accommodations@twosixtech.com. Information provided will be kept confidential and used only to the extent required to provide needed reasonable accommodations.

Additionally, please be advised that this business uses E-Verify in its hiring practices.

By submitting the following application, I hereby certify that to the best of my knowledge, the information provided is true and accurate.