Patient Success Specialist

Summary: As a Patient Success Specialist (Customer Service), you will play a vital role in executing day-to-day deliverables across our program portfolio. You will be responsible for completing eligibility assessments, benefits verifications, and benefits investigations for patients enrolling in therapeutic programs via web or live calls. You will also support our commercial affordability programs by completing and organizing reimbursement submissions. Your ability to multitask, prioritize tasks, and work in an expanded capability role will be essential to your success.

What you'll bring: We are looking for individuals who are passionate about helping patients access the best possible care and excited to make a meaningful impact every day. You are a relationship builder and problem solver who thrives in a fast-paced environment, embraces change, and is eager to learn. The ideal candidate brings a strong sense of urgency, takes initiative, and approaches challenges with curiosity and empathy. Most importantly, you are a collaborative team player who is always willing to lend a hand and contribute to shared success.

Skills:

● Understanding the implications of new information for both current and future problem-solving and decision-making

● Demonstrates active listening and empathy, taking the time to understand each patient's needs and concerns before responding

● Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

● Coaching and Staff Management

● Experience working with MS Office and Excel

● Leadership Skills

● Customer Service

● Attention to Detail & the Ability to Multi-task

● Organization and Time Management Skills

● Decision Making and Judgment

● Accountability and Dependability

● Ethics and Integrity

● Relationship Building

● Technical Knowledge

● Analytical Skills

Experience:

● Customer Service/Call Center Experience: 1-2 years

● Past medical billing or pharmacy related experience (Preferred)

● Multiline telephone systems, Salesforce, MS Office

At RIS Rx, we believe that no patient should be left behind. We are a healthcare technology and

service organization based in Irvine, CA, dedicated to providing superior services with a high degree of proficiency in the pharmaceutical industry. At RIS Rx, we offer a full-time position with room for growth in the organization. We provide on-the-job training, and you will be assigned a

trainer to help you facilitate your understanding of the concepts in benefits and insurance

verification. We offer a business casual dress code, and our primary location is in Irvine, CA.

If you are passionate about helping patients access the care they need and want to join a team

of curious, courageous, and collaborative people who share your determination to tackle the

world's toughest medical challenges, we invite you to apply for this exciting opportunity.

What we offer:

• Free onsite gym membership
• Modern office
• Annual merit-based salary increases
• 401(k) with annual company match
• Medical - RIS Rx covers 100% of the employee’s base HMO medical plan
• Voluntary Dental, Vision & Life Insurance
• Flexible Savings Account (FSA)
• Paid Holidays
• Time off that grows with you:
• 3 weeks PTO 0-2 years
• 4 weeks PTO after 3+ years
• 5 weeks PTO after 5+ years
• Recognition programs that celebrate impact and results
• Mentorship and coaching opportunities
• Clear growth paths and career development support
• Fully stocked snack kitchen
• Monthly Company-paid lunches
• Best cold brew coffee in town on tap