Customer Service Agent - Framingham

Full-Time Customer Service Agent

Pay Rate:

• $21.00 per hour

Location Information:

• Framingham, MA

About Us:

The Landline Company (landlineco.com) is an innovative ground transportation company that connects airline passengers to major airports through premium motorcoach service in partnership with airlines including Delta, Jet Blue, American Airlines, and Air Canada.

Landline operates service between Framingham, MA and Boston Logan International Airport, allowing passengers to check in and transfer luggage seamlessly between our vehicles and partner flights.

The Role:

We’re seeking a Full-Time Customer Service Agent to join our Framingham (Natick Area) team! You will be responsible for assisting with passenger check-in and bus boarding.

Responsibilities:

• Greet customers and provide information about our services
• Assist customers with the boarding process
• Answer customer questions and resolve customer concerns
• Enter passenger information into reservations systems
• Document and update customer records based on interactions
• Load and remove customer baggage from Landline vehicles and baggage carousels
• Develop and maintain knowledge of Landline’s products and services
• All other duties as assigned

Qualifications:

• High School Diploma, GED, or equivalent education required
• Minimum of 2 years of customer service experience
• Experience working with an Airline Passenger Service System is preferred
• Ability to pass a pre-employment drug screen, including marijuana, and participate in random drug and alcohol testing throughout employment (this is a USDOT safety-sensitive position)
• Ability to pass a company background check (7-year history) and a TSA criminal history records check (10-year history) to obtain the required badge for access to secure airport areas
• Valid driver's license and reliable personal transportation are required. Due to the 2:30 AM start time for this position, employees must have dependable transportation to consistently report to work on time. Public transportation, rides from friends or family, and rideshare services such as Uber or Lyft are not considered reliable transportation for this position.
• Ability to build rapport with customers
• Ability to prioritize and multitask
• Positive attitude, strong work ethic, and professional demeanor
• Excellent written and verbal communication skills
• Willingness to learn new systems and adapt to changing situations
• Ability to lift up to 70lbs

Shift:

This operation runs 7 days a week, including holidays. The shift for this position begins at 2:30 AM and ends shortly after lunchtime. Weekend and holiday availability is required.

Ability to Commute:

Framingham, MA 01701

The Landline Company is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance