Operations Lead

The role

The Operations Lead runs day-to-day operations at our Manhattan Fulfillment Center, making sure every gift leaves accurate, beautiful, and on time. You'll own receiving, inventory control, fulfillment, and floral QC alongside the NYC Operations Manager, and lead the associates and temporary staff on the floor.

This is a hands-on role. You'll pick, pack, and QC florals in the cooler every day, and cover the Operations Manager whenever they're off site.

Reports to: NYC Operations Manager

Location: Manhattan FC, 453 W 47th St, New York, NY 10036

How success is measured

• 0% late fulfillment in every delivery window
• Fulfillment error rate under 0.1%
• Floral QC rate under 0.1%
• Zero forced upgrades or spoilage caused by FC inventory errors
• Full compliance with company SOPs and policies

What you'll do

• Run the floor. Manage daily receiving, processing, and fulfillment so every window ships on time, stepping in to pick, pack, or QC whenever the timeline needs it.
• Own inventory accuracy. Receive transfers physically and in our inventory system, keep counts current, and run audits as needed.
• Lead the team. Direct associates and temporary staff, manage workloads, and train every new operations hire with the Operations Manager.
• Keep it safe. Follow and enforce SOPs and safety standards across the FC.
• Cover the manager. Share weekly coverage with the Operations Manager and run the FC when they're off site.
• Improve the process. Partner with the Operations Manager on improvement projects, and meet weekly with the NYC Fulfillment Supervisor on team performance and goals.
• Communicate. Keep the Operations Manager, Delivery, and Care teams informed and ahead of issues.

What you bring

• Experience leading a team in a warehouse, fulfillment, or similar fast-paced operation
• Working knowledge of every FC process, with the ability to run any area of the floor
• Comfort with inventory management systems and accurate record-keeping
• Clear, proactive communication across teams
• Ability to stand for long periods, lift boxes, and work in a cooler
• Floral experience is a plus

Schedule and pay

• Hours: Full-time, 32–40 hours per week; 40+ during peak seasons (Valentine's Day, Mother's Day, winter holidays)
• Availability: Flexible weekly availability, including weekends
• Pay: Starting around $21.00/hour, depending on experience

Pay: From $21.00 per hour

Expected hours: 32.0 – 40.0 per week

Work Location: In person