Tier 1 Analyst

About the Role

We are seeking a detail-oriented and mission-driven Tier 1 Analyst to join our Torus Overwatch Command team. This role is critical in safeguarding the performance and safety of our energy assets across the country. The Tier 1 Analyst will serve as the first line of defense for system anomalies, emergency events, and performance deviations. You’ll be working as a real-time operator, dispatcher, and triage coordinator for renewable energy and battery storage systems in residential, utility and C&I environments.

Who You Are

You’ll be a good fit if you have solid technical depth and a strong customer mindset. You proactively identify and diagnose issues, not just respond to alerts, and communicate them clearly. You’re detail-oriented, organized, and able to work through complex issues and make decisions without perfect information. This role supports between field service and real-time operations. You’re responsible for analyzing systems and escalating information through the appropriate channels. Quality and safety matter in how you work. You’re comfortable in a fast-moving environment and willing to help build the way we operate as we grow.

Responsibilities

• Real-Time Monitoring: Continuously monitor asset performance, alarms, and telemetry for solar, battery, and hybrid energy systems using SCADA and fleet management platforms.
• Incident Detection & Response: Identify safety and performance anomalies, classify events by severity, and initiate response procedures including dispatch or escalation.
• Coordination & Dispatch: Act as central communicator for field operations, coordinating technician dispatch, scheduling interventions, and updating stakeholders on incident status.
• First-Level Troubleshooting: Execute predefined triage procedures for common faults, perform remote resets or diagnostics, and escalate issues with supporting context when necessary.
• Performance Alerts: Monitor KPIs such as inverter availability, charge/discharge rates, temperature thresholds, and SOC trends; flag underperformance or system drift.
• Documentation: Maintain accurate logs of alarms, incidents, communications, and shift turnovers for auditability and continuous improvement.
• Communication Hub: Interface with internal teams (engineering, field service, customer support) to ensure aligned responses and timely resolution.
• Emergency Protocols: Activate emergency response playbooks in the event of fire risk, grid safety concerns, or battery thermal events—ensuring safety, compliance, and rapid escalation.

Required Experience

• 2+ years of experience in operations/monitoring roles, NOC/SOC environments, or utility/dispatch roles (O&M, SCADA, EMS, etc.)
• Strong technical aptitude; comfortable with interpreting real-time data, alarms, and fault codes
• Calm under pressure, highly organized, and able to follow detailed procedures in live scenarios
• Excellent written and verbal communication; clear, concise reporting and professional coordination
• Must be able to work on a rotating schedule, including nights, weekends, and holidays

Preferred Experience

• Degree or certification in electrical technology, energy systems, engineering, or a related field
• Experience with SCADA, energy monitoring platforms (e.g., AlsoEnergy, Fluence, Power Factors), or dispatch tools is a plus
• Familiarity with renewable energy systems (PV, BESS, FESS), microgrid operations, or critical infrastructure monitoring 
• Experience in emergency response, 911 dispatch, or field coordination roles
• Understanding of NERC, NFPA, or OSHA safety principles related to electrical or energy infrastructure

Additional Details

Background Check All candidates are subject to a background check.

Location + Travel The role is hybrid remote with regular onsite work at our GigaOne warehouse in Salt Lake City (air-conditioned). May require occasional onsite work at our South Salt Lake HQ Ware house and/or Springville R&D warehouse (air-conditioned and non-air-conditioned).

Schedule Full-Time, Salaried (Requires rotational on-call work including nights and weekends.)

Compensation $58,000-75,000 (Note: We have the flexibility to hire at different levels, which may impact the corresponding pay range.)

Work Authorization Applicants must already have the legal authorization to work in the US without requiring any employer sponsorship.

Physical Requirements

• Regularly operates a computer and other peripheral office equipment such as a printer or mouse.
• When on the production floor, required to don personal protective equipment to include, but not limited to ear protection, gloves, eye protection and/or safety helmet.
• When on the production floor, ability to observe, detect and respond to audible and visual machine malfunction warnings.
• Ability to communicate information so others can understand. Must be able to exchange accurate information in these situations.
• Must report to work reliably and with the ability to use full and unimpaired skills and judgment to safely execute your job.
• Proficiency in reading, writing, and speaking English required.

Our Perks & Benefits

Benefits eligibility is based on employment status.

Financial

• Employee Rewards Package including equity
• 401(k) Retirement Savings Plan
• Torus paid life and AD&D Insurance with options to purchase additional coverage
• Voluntary short- and long-term disability insurance

Health & Wellness

• Health Benefits Package: Choice between traditional PPO or HSA-eligible medical plans with Torus covering 50% of medical premiums; Dental insurance; and Vision insurance
• Plan participants have access to telehealth services, mental health support and coaching, and exclusive discounts on brands, dining, entertainment, and more.

Time Off

• Unlimited discretionary PTO or 10 days annual PTO
• 10 paid company holidays
• Waiting period-free 100% paid parental leave

Culture & Community

• Regular company-wide offsites to showcase our progress and learnings. A time to step back, think strategically, and work on the business together.
• Team members receive Torus branded gear
• Peer Recognition Program
• Fully stocked break rooms with free snacks and drinks. Because great work deserves great fuel.

Torus is proud to be an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Torus participates in E-Verify. Once you accept a job offer, we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from your Form I-9 to confirm work authorization.

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