Position Summary:
The Deployment Engineer will support the successful deployment, operation, and maintenance of robots in real-world environments. This role is hands-on and field-oriented, with responsibility for bringing up systems, troubleshooting issues, performing repairs, and helping ensure robots are ready for reliable operation in customer and internal settings.
You will work closely with Robot Operations, Hardware, and Software teams to identify issues in the field, document failures clearly, and help drive practical improvements to deployment readiness and serviceability. This role is well suited for someone who is technically strong, enjoys working directly with robot hardware and software, and wants to own a customer deployment end-to-end: the technical outcome, the on-site relationship, and the case for expanding to new processes.
Core Responsibilities:
- Serve as the dedicated robot operations team owner for an enterprise customer deployment, from site readiness through steady-state operation and expansion to new processes
- Support robot deployments in field and production environments, including setup, checkout, troubleshooting, maintenance, and recovery
- Diagnose mechanical, electrical, and systems-level issues in deployed robots, owning issues through resolution and escalating with a clear diagnosis
- Execute repairs, rework, and component replacements on robots and related equipment
- Document field issues clearly, including symptoms, context, likely causes, and actions taken
- Provide project management support and shift-level triage and direction of active deployment site operations work
- Contribute to and develop deployment documentation, service procedures, checklists, and operational playbooks
- Partner with Hardware, Software, Product, and Operations teams to communicate field learnings and support improvement efforts
- Help validate deployment readiness for new features, hardware changes, and system updates
- Track recurring issues and reliability concerns, and help identify practical opportunities to improve robustness and serviceability
- Support inventory, tools, spare parts, and service readiness for deployments and ongoing operations
Required Qualifications:
- 4+ years of hands-on experience supporting, maintaining, testing, or deploying complex electromechanical systems in the field, in production, or in a lab environment
- Strong mechanical aptitude and working knowledge of electrical systems, wiring, sensors, actuators, and basic system integration
- Ability to troubleshoot across hardware and software boundaries in a structured and practical way
- Experience using common tools, test equipment, and repair processes safely and effectively
- Ability to write clear technical notes, issue reports, and procedural documentation
- Strong judgment, attention to detail, and ability to stay organized in fast-moving environments
- Comfort working independently while collaborating closely with cross-functional teams
- Willingness to travel up to 50% of the time and ability to lift up to 50 lbs
- U.S. Citizenship is required for this role
Preferred Qualifications:
- Experience working with robots, autonomous systems, industrial equipment, or other complex fielded hardware
- Familiarity with Linux-based systems, logs, command-line debugging, or basic robotics/software tooling
- Experience supporting customer-facing deployments or on-site technical operations
- Exposure to root cause analysis, failure tracking, or reliability improvement processes
- Experience improving technician workflows, documentation, or service procedures
Walden Robotics offers a competitive total compensation program, including salary, annual cash bonus, company equity, company-subsidized insurance programs, 401(k) with company match, flexible PTO, daily lunch, and other benefits. The pay ranges noted on our posts are for salary only.
Walden Robotics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to hello@waldenrobotics.com.
Walden Robotics participates in E-Verify. If you receive an offer of employment from Walden, you will need to go through the E-Verify process of digital verification of your employment authorization documents as provided on the Form I-9. Participation in E-Verify does not limit your right to work and verification will only be completed after you become an employee with Walden Robotics.
Walden Robotics