Role description

Service Solutionist

WorkplaceHybrid

LocationCharlotte, NC

Posted10/19/2026

PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service organizations to maximize clinical availability for patient care and automates the procurement of parts, services and training through a unique digital experience.

PartsSource team members are deeply committed to our mission of Ensuring Healthcare is Always On®, which is foundational to our success and growth. Our vibrant culture is built upon aligned values, shared ownership, mutual respect, and a passion for collaborating to solve complex customer problems.

Charlotte, NC | Hybrid (Tuesday-Thursday in Office)

About the Job Opportunity

The Service Operations Coordinator is a critical contributor to our service organization, responsible for managing service requests with urgency, accuracy, and ownership from start to finish.

Our customers span a full spectrum of industries, from government agencies to large hospital systems and healthcare organizations. These customers depend on clear communication, professionalism, and reliability to support their essential operations and patient care. As a result, this role requires a high level of judgement, accountability, and customer focus.

This position is designed for high – performing professionals who take pride in consistence, responsiveness, and follow-through. While this is a hybrid role, success depends on being fully engaged, dependable, and present during required in-office days, and while working from home.

What you'll do

Own service requests from intake through resolution, ensuring accuracy, urgency, and accountability.
Gather complete and actionable information by asking thoughtful, direct questions.
Manage multiple service events simultaneously while maintaining quality and responsiveness.
Communicate clearly and professionally with customers, vendors, and internal teams across phone, chat, online forms, and email.
Support customers with empathy and composure, especially in time-sensitive or high-impact situations.
Proactively monitor open work and follow up to prevent delays or escalations.
Maintain thorough, accurate documentation that meets quality and compliance expectations.
Navigate complex service scenarios with sound judgement and a solution-oriented mindset.
Contribute to a team culture on reliability, trust, and shared standards.

Preferred Qualifications & Experience

Previous experience in a call center, customer service, or service coordination role (preferably in equipment servicing, healthcare, or technical support).
Strong ability to multitask in a fast-paced environment while maintaining professionalism and accuracy.
Experience working with vendors, scheduling service events, and handling escalations.
Proficiency with service management systems, CRM tools, and Microsoft Office Suite.

Who we want to meet

We're looking for a dependable, high-caliber professionals who understand the responsibility that comes with supporting complex, high stakes customer environments

Highly reliable – you show up prepared, on time, and ready to own your work
Strong sense of urgency – you understand priorities and act decisively
Accountable – you take ownership of outcomes, not just tasks
Top-tier communicator – you communicate clearly, professionally, and confidently with a wide range of stakeholders
Customer-Focused – you understand that service quality matters, especially in regulated or mission critical environments
Detail-oriented – you value accuracy, documentation, and doing things right
Self-directed – you manage your workload effectively without constant oversight
Team-oriented – you contribute to a collaborative, high-standard team

Benefits & Perks

Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!)
Career and professional development through training, coaching and new experiences.
Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration, and productivity.
Inclusive and diverse community of passionate professionals learning and growing together.

Interested?

We'd love to hear from you! Submit your resume and an optional cover letter explaining why you'd be a great fit.

About PartsSource

Since 2001, PartsSource has evolved into the leading technology and software platform for managing mission-critical equipment, serving over half of the U.S. hospital infrastructure. Our digital systems modernize and automate the procurement of parts, services, technical support, and training for HTM professionals to efficiently and effectively maintain their mission-critical equipment. PartsSource employs over 700 employees nationwide that committed to supporting healthcare providers and ensuring healthcare always on.

In 2021, Bain Capital invested in the business, further accelerating our growth and positive impact within the healthcare industry.

EEO

PartsSource, Inc., and its affiliates and subsidiaries, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Legal authorization to work in the U.S. is required.

Relevant archetypes

Apply on partssource.com

Company info

PartsSource

Ensuring Healthcare is Always On

PartsSource is the leading evidence-based B2B vertical marketplace and supply chain software platform used by the healthcare provider and supplier ecosystem to improve essential clinical operations, staff productivity, costs, asset uptime and supply chain resiliency. Today we help more than 5,000 member hospitals and more than 15,000 clinical sites achieve sustainable savings and efficiencies. As healthcare’s leading source of the knowledge, processes and components – we can transform your supply chain, the way you work and most importantly, ensure healthcare is always available. In addition to automating the highly complex workflow associated with procurement and vendor management, our team can work with you to identify new opportunities for efficiencies and improved availability, so that your healthcare is always on.

Private companyHiring fast

Founded2001