Role description
ConduitAbout Conduit
Conduit is an AI agent platform built for hospitality. Hotels, vacation rentals, and resorts use our agents for guest communication and internal operations, and those agents run millions of workflows a day.
Hospitality is 10% of global GDP, and guests judge it by how fast their requests get resolved. Resolving one usually means working across several tools and several people. Our agents do that coordination.
Role: Senior Manager, Strategy & Operations
Some of our customers hand us their guest support and operations, and we run them. Our agents do most of the work, a team of people handles the rest, and our Operations Lead runs that team day to day.
You work on the business around it: what each customer costs us to serve, how we price new deals, and which new lines of work we take on next. Each week you take the biggest open question in the business, work it out from the data, and turn the answer into a decision and a plan. One week that is whether to take a deal at a lower price. The next it is what it would take to run dynamic pricing or owner accounting for a customer.
This is a generalist role for a strong problem solver. You do not need to have run a large operation before. You report to Punn, our co-founder, and the role can grow into a leadership role as the team grows.
Why this role is different
There is no playbook yet. You write it, and you change it when it stops working.
Our costs are people and agents together, so most questions come down to which work the agents keep, which work a person keeps, and what that does to the numbers.
You work across the whole company: the Operations Lead, our Agent Strategists, sales, and the founders.
You own the margin numbers: gross margin per customer, and the business case for each new product. Your bonus is tied to gross margin per customer.
You also get to work on some early robotics projects, from the applied side.
What the work looks like
Building and owning the cost model: what each customer costs us in agent usage, people, and partners, and where the margin goes.
Pricing new deals with sales: what to charge, what service levels we can promise, and what it takes to deliver them.
Sizing new products we could run for customers, such as dynamic pricing and revenue management, owner accounting, and getting their properties found in AI search: what customers would pay, what it costs us to run, and whether we should do it. Our Agent Strategists work out how the agents would run it.
Running the weekly operating review with the founders on quality, cost, and capacity across every customer.
Planning headcount and budget with the Operations Lead, so we hire ahead of demand.
Taking on the problem that matters most that quarter and that nobody owns yet.
Who you are
You have worked in BizOps, strategy and operations, chief of staff, consulting, or an operating role at a fast-growing company. Strong consultants who want to own the result are a great fit.
You have taken on problems outside your job description and solved them. You can walk us through one, including what the numbers did.
You pull your own data and build your own models, and you turn them into a decision someone can act on that week.
You are comfortable with software and automation, and you see agents as a way to run a better business as well as a cheaper one.
Preferred: hospitality or short-term rental experience.
This role is onsite in San Francisco. Candidates must be authorized to work in the US; we generally do not sponsor visas.
Compensation and Benefits
$140K to $220K base
Plus a quarterly bonus of up to 20% of base, paid on gross margin per customer
0.10% to 0.30% equity
Comprehensive health insurance and 401k match
Dinner covered every day
Interview Process
Intro call with Punn. Your background and the hardest business problems you have solved.
Problem-solving deep dive with Punn. A problem you owned: how you found it, what you changed, and what happened to the numbers.
Commercial judgment deep dive with Cole. A decision you drove that changed revenue or cost, and how you handle an unhappy customer.
Working session with Punn (and Cole). We give you a real, anonymized customer deal and a week of operations data. You decide whether we should take the deal, what it costs us to run, and what goes on the weekly review.
Founder fit call.
References.