Product Enablement Manager

Crunchtime helps multi-unit restaurants operate every location like their best one. Trusted by 850+ brands across 150,000+ locations worldwide, Crunchtime connects the full operations management lifecycle across inventory management, labor and scheduling, kitchen management, and operations execution, in the industry’s only complete, AI-powered suite. Top operators, including Jersey Mike’s, Five Guys, Smoothie King, Wingstop, and Chili’s, rely on Crunchtime to achieve profitability and deliver great guest experiences every day in every store. To learn more, visit Crunchtime.com.

About Crunchtime

Crunchtime empowers over 850 top brands and 150,000+ locations worldwide to manage inventory, labor, and operations seamlessly. 

As the Product Enablement Manager, you will serve as the core go-to-market product subject matter expert and own technical enablement for our Sales Engineers and Technical Account Managers. In this role, you will build onboarding and certification pathways, partner with Product and Product Marketing on release readiness, and launch our company-wide GTM Learning Management System. You will directly shape how our customer-facing teams demonstrate value to restaurant leaders.

What You’ll Do

• Own onboarding and readiness programs for Sales Engineers (SEs) and Technical Account Managers (TAMs), covering product depth, demo certification, solution design, and technical validation for all suite products. 
• Run ongoing SE and TAM enablement, including storytelling workshops, competitive technical deep dives, new-feature training, and value-based demo coaching.
• Partner with Product and Product Marketing to build and manage an enterprise-wide product enablement framework covering launch tiers, release readiness, and certifications.
• Author and maintain GTM product playbooks, demo flows, persona guides, and competitive battlecards, while serving as the primary product SME across go-to-market teams.
• Support technical curriculum within AE and CSM onboarding and monitor company-wide certification metrics to report team readiness and impact to leadership.
• Co-deliver Camp Crunchtime (our first-week onboarding experience for every new GTM hire), while keeping core messaging and curriculum up to date.
• Lead the implementation and launch of the GTM Learning Management System (LMS), establishing learning paths, content structure, and CRM integrations.

What You’ll Bring

• 5+ years of experience as a Sales Engineer, Solutions Consultant, TAM, or in technical/product enablement within a B2B SaaS environment.
• Deep product aptitude with the ability to articulate complex technical workflows and demonstrate software through business-outcome storytelling.
• Proven track record partnering with Product and Product Marketing teams on product launches, readiness programs, and go-to-market execution.
• Direct experience implementing, administering, or building curriculum within a modern Learning Management System or enablement platform.
• Strong instructional design and writing skills with a history of creating high-impact playbooks, hands-on labs, and formal demo certification programs.

The Plus Factor

• Hands-on experience with restaurant technology, workforce management, or multi-unit hospitality operations platforms.
• Prior experience executing value selling methodologies within technical presales and customer success workflows.

Compensation & Transparency

The annual base compensation range for this position is $80,000 - $112,000. The reasonably estimated total cash compensation (base + variable) range for this full-time position will be $86,000-$120,400.

Actual compensation is based on factors unique to each candidate, including, but not limited to: job-related skills, qualifications, education, experience, and location. Crunchtime has a location-based compensation system, so someone doing the same job in a different city might have a different pay range.

Join the Team

At Crunchtime, we believe that great work happens when passionate people come together to connect, support one another, and make an impact. We take our mission seriously, but we always make room for fun—whether we're celebrating product wins or sharing photos of our furry teammates in our #pets-of-crunchtime Slack channel!

Crunchtime is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Equal Employment Opportunity Statement

At Crunchtime, we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic.

We have an inclusive and diverse workplace where every team member is respected and valued. As a global software development company, we believe that our diverse employee population enriches our work environment.

Join us in our mission to provide the best software solutions to the food industry. We encourage you to apply regardless of your background or experience; even if you don’t meet all the qualifications, because we believe unique experiences and perspectives make us a stronger team.