We’re building the applied AI platform for consumer law.
Legal is the largest services market in the global economy, and consumer law drives tangible, customer outcomes. Our purpose-built platform combines AI agents and legal operators to reduce manual work, enabling firms to serve far more people and expand access to justice. 77% of Americans who'd benefit from a lawyer never get one and we’re broadening how technology impacts real life outcomes.
We’ve started with consumer law (a $120B+ market), and demand has come fast: more than 150 firms run on Finch; we're growing 1,000%+ year-over-year.
Finch was founded by a team of technologists and operators from backgrounds across scale-ups, legal operators, enterprise software, and financial institutions, and law firms. We’re backed by top VCs like Sequoia and Redpoint, and consistently looking to add top talent who wants to build in AI.
Explore life at Finch for more.
Intake Specialists are the first voice potential clients hear from Finch. You’ll build trust in minutes, qualify cases, and ensure every eligible client signs quickly and seamlessly. This 24/7 team is the front line of Finch’s client experience.
Monday - Friday, 12:00PM - 10:00PM EST
Answer inbound calls for multiple Law Firms with empathy and professionalism
Qualify cases and confirm eligibility using defined criteria and an understanding of personal injury cases
Guide clients through the sign-up process and secure retainers
Hand off cases to attorneys and lead paralegals with complete and accurate information
Maintain responsiveness as a key builder of trust with every partner
Legal Operations is responsible for delivering exceptional outcomes for our law firm partners and their injured clients with precision, speed & care. At Finch, we’re building a team of the top 1% of legal operators with experience from law firms across America, and enabling them with next-generation technology to serve more clients, with more humanity.
Have 5+ years in client-facing intake or sales roles, ideally in legal services
Are Bilingual (English/Spanish)
Are an excellent communicator who can build trust quickly
Can lead conversations with empathy while maintaining control of the call
Stay calm and focused under pressure
Are able to multi-task in a fast paced environment
Can confidently help people understand how a lawyer can best help with their situation with a soft sales approach
$55,000 – $75,000 annual salary + equity
100% coverage for health, dental, and vision
401(k) retirement plan
Flexible PTO (we trust you to take the time you need)
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Finch