Role description
Field Operations Specialist (Lancaster, PA)
AirGarageAbout AirGarage
AirGarage is on a mission to bring real estate online, starting with parking.
We replace broken parking machines, fragmented software, and manual, labor-intensive operations with a unified, data-rich operating system for parking real estate. We handle everything it takes to run and optimize a parking asset: payments, dynamic pricing, enforcement, license plate recognition, analytics, and more.
By building all of our technology in-house, we are able to deliver a magical experience for drivers while providing real-time visibility and revenue increases of 20-50% or more for real estate owners. That’s why national real‑estate leaders like Hines and Greystar, as well as technology companies like Meta, partner with AirGarage to optimize their parking facilities.
AirGarage uses datapoints like real-time occupancy, local events, weather, driver behavior, competitor pricing, and more to bring true intelligence to real estate owners’ assets for the first time.
We’re investing aggressively to make the physical world legible to a digital system: cameras, sensors, and software that generate a firehose of real-time data about the world around us. That data fuels models and algorithms that allow us to optimize performance at each property while giving owners the clarity and control they’ve never had before.
Before you can optimize an asset, you need to observe it. Before you can observe it, you need to bring it online.
We are starting with the $131 billion US parking real estate market because it is one of the most offline and mismanaged commercial real estate asset types. 26% of the land area in the median American urban core is dedicated to parking.
We are backed by top tier investors including Headline Growth, Andreessen Horowitz, Floodgate, Founders Fund, Abstract Ventures, and angel investors who have founded or worked at companies like Uber, Opendoor, Flexport, and more.
Want to learn more about AirGarage and the problem we're tackling?
Check out these podcasts:
https://www.youtube.com/watch?v=AU0NkDK51E4
https://youtu.be/_8aM6NQHYiE?si=p5WIujBWUA1sG-b7
Field Operations Specialist, Lancaster, PA
Part Time · Hourly (W-2) · Daytime hours available, but schedule will lean towards holidays, nights, and weekends · On-Site
You'll be employed by TalentBurst, AirGarage's Employer of Record partner, while working on-site as part of the AirGarage field team. As a Field Operations Specialist, you'll be the boots-on-the-ground presence at one or more of our parking lots or garages- patrolling the property, verifying payment, and making sure every customer has a smooth experience.
Every specialist performs the core responsibilities below; a few additional tasks may or may not apply to you, depending on the property you're assigned to we'll always be clear about what's expected at your location(s).
What You'll Do
Patrol: Regularly walk your assigned lot(s) or garage(s) on foot to check on parked vehicles (you won't be moving any cars).
Multi-location coverage: Provide coverage across multiple locations within your assigned area, as needed. A valid driver's license is required.
Scan & verify: Use AirGarage's Space Force app on your smartphone to scan license plates and verify active payment.
Citation management: Issue citations to vehicles that haven't paid through the app, and leave a physical notice on the vehicle when needed. In some markets, you may also immobilize (boot) repeat violators.
Customer guidance: Help customers understand how to pay, walking them through the app as needed.
Depending on Your Assigned Location
(The tasks below aren't necessarily part of every role, whether any apply to you depends on the specific lot(s) or garage(s) you're assigned to. Your manager will let you know what to expect at your location.)
Light cleanup: Occasional light trash and litter pickup around the lot.
Vendor coordination: Some coordination with outside vendors on maintenance needs.
Signage assistance: Occasionally helping hang or move signage (for example, swapping A-frame graphics) at ground level.
Flagging: At a small number of locations, helping direct traffic into the lot (particularly during events) and assisting customers with questions or pricing
Qualifications
Experience: Previous experience in customer service, security, or parking operations is a plus, but not required, we'll train you on our tools and processes.
Physical requirements: Ability to be on your feet for several hours at a time, outdoors, in a working parking lot or garage environment.
Tools: You must own a modern smartphone with a reliable data plan to operate our enforcement software (Space Force). Reliable transportation to and from your assigned location(s) is also required.
Reliability: Strong time-management skills and the ability to work independently, without direct on-site supervision.
Professionalism: A positive, professional attitude when engaging with customers and property stakeholders.
Legal: 18+ years of age and authorized to work in the USA.
Job Requirements
Successful completion of a standard background check.
A valid driver's license.
Successful completion of a motor vehicle record (MVR) check.
Why Work With Us
Growth opportunities: We're looking for highly motivated people with the potential to grow within the company.
Autonomy: You manage your own workflow and take ownership of ensuring your assigned lot(s) and garages meet our standards.
Benefits: (Offered through TalentBurst as EOR Partner to AirGarage)
Comprehensive health coverage: Access to medical, dental, and vision insurance plans for all full-time team members (30+ hours/week).
Retirement benefits: Eligibility to enroll and save for long-term financial security through a company 401(k) plan.
Mileage reimbursement: Reimbursed at the current IRS standard rate for authorized travel between working locations.
Note: Employment with AirGarage is contingent upon successful completion of a background check and employment verification conducted in compliance with applicable laws. Background checks are completed only after a conditional offer of employment has been made.
We understand that there's no such thing as a 'perfect' candidate. We're looking for someone passionate, with grit and determination, who is excited to face the challenges of a rapidly growing startup. AirGarage is the type of company where you can grow exponentially, and we encourage you to apply to us even if you don't 100% match the candidate description.
AirGarage is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Candidates and employees are always evaluated based on merit, qualifications, and performance. We will never discriminate on the basis of race, color, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.