SRE - Database Reliability (All Levels)

Trust is everything for financial institutions, but it gets harder to earn as customer expectations rise and fraud keeps evolving. At Casap, we’re on a mission to deliver outcomes that were once out of reach, building a future where fraud is rare and trust is a given.

We started with disputes, some of the highest-stakes work financial institutions can’t afford to get wrong, and have expanded the same approach across fraud, collections, claims and more. Today, more than 100 banks, credit unions, fintechs and processors trust our AI agents to make decisions, take actions, move money and file chargebacks, from first signal to final outcome.

Founded by product leaders from Robinhood and Chime, Casap has raised $90M, including a $56M Series B led by Base10 Partners with continued investment from Lightspeed and Emergence. We were named Tearsheet’s 2026 AI Company of the Year, and our CEO, Shanthi, was named to Inc.’s 2026 Female Founders 500. We have an exceptionally ambitious and kind culture, and we’re just getting started.

Location(s)

This is a hybrid role based out of our San Francisco, CA or New York, NY office. Our team works in-office time on Mondays, Wednesdays, and Fridays.

About the Role

We're hiring an SRE to own our production databases end to end, weighted toward database reliability rather than general infrastructure.

Casap builds dispute-resolution software for banks and credit unions, and we onboard new financial-institution clients every month. Our data layer runs on Aurora PostgreSQL today, with OpenSearch and a TimescaleDB metrics store beside it, and part of it is moving to DynamoDB. You'll make sure that data is backed up, restorable, fast and upgraded on time, and you'll carry it safely through the migration and after it.

Platform engineering already covers infrastructure as code, CI and networking, so you'll spend most of your time on the data layer itself. You'll join the Foundations team and work in a regulated environment (PCI DSS and SOC 2).

What You'll Do

• Aurora PostgreSQL in production: availability, performance, capacity planning and major-version upgrades.
• Backups and restores: backup policy, point-in-time recovery, and scheduled restore tests with
• measured recovery time and data-loss targets.
• The DynamoDB migration, from the data side: access-pattern and data-model review, backfill
• and dual-write plans, validation, cutover and rollback.
• Database access and security: least-privilege roles, credential rotation, audit logging and
• encryption, in line with PCI DSS and SOC 2.
• Data-layer observability: slow queries, connection saturation, replication lag and storage
• growth, with alerting in Datadog.
• On-call for data-layer incidents: response, follow-through and written post-incident reviews.
• Runbooks clear enough that the rest of engineering can operate the databases without you.

What You’ve Done

• You've run PostgreSQL in production and been the person accountable when it broke.
• You have deep PostgreSQL skills: query planning, indexing, vacuum and bloat, connection pooling, replication and major-version upgrades.
• You've done real backup and restore work: point-in-time recovery, restore drills and measured recovery times.
• You know data stores on AWS, including Aurora PostgreSQL (Serverless v2) and DynamoDB data modeling (access patterns, key design, capacity).
• You're comfortable with Terraform or OpenTofu, CI pipelines and scripting in Python, Go or Bash.
• You've worked under PCI DSS, SOC 2 or a similar regime, or you're ready to.
• You write clearly: runbooks, migration plans and incident reviews that other people can act on.

Nice to Have

• TimescaleDB in production
• A completed migration from a relational database to DynamoDB
• Datadog database monitoring
• Experience in payments, banking, or another fintech setting

Compensation

The base pay range for this role is $176,000 – $250,000 per year.

Casap's compensation package includes a competitive base salary benchmarked against real-time market data, as well as equity for all full-time roles. We also offer exceptional benefits, as well as bonuses and commission plans for applicable roles. The listed US-based compensation range is a guideline and may be modified. Final compensation will vary based on market conditions, geographic location, and candidate qualifications, including relevant knowledge, skills, and experience assessed during the interview process.

• 📈 Start-up equity
• 🦷 Full health, vision & dental coverage
• 🏦 401K with match
• 🩺 One Medical membership
• 🍽️ Stocked kitchens + lunches
• 🚍 Commuter benefit
• 🚠 Team building events & happy hours
• 🌴 Flexible PTO
• 💻 Apple equipment + annual home office budget

Casap is an equal opportunity employer that supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity/expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical or mental disability, or any other protected class. Casap is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.