TCecure seeks a Product Manager resource to serve as the Senior Product Manager on a pilot team chartered to drive measurable improvements in Medicaid eligibility, enrollment, and renewal for Maryland beneficiaries. The Senior Product Manager will work with policymakers, eligibility staff, IT professionals, program administrators, and beneficiaries to ensure technology decisions, system improvements, and policy implementations align with user needs and operational realities. This role serves as both senior domain expert and cross-functional team lead, owning the product vision and Key Performance Indicators (KPIs).
● Serve as the Senior Product Manager, providing strategic leadership and cross-functional team direction across policy, operations, eligibility, and information technology functions.
● Define and steward the product vision for the assigned outcome area, aligning with Medicaid program goals and compliance constraints.
● Establish, track, and report against KPIs tied directly to beneficiary and worker outcomes, such as reducing procedural terminations and increasing ex parte renewal rates.
● Drive prioritization decisions using qualitative user research, quantitative performance data, policy constraints, and engineering feasibility, balancing trade-offs transparently.
● Facilitate stakeholder engagement with program staff, IT teams, executive leadership, and partners; present findings and recommendations to senior leadership.
● Partner with state staff to analyze, design, and implement improvements in Medicaid eligibility, enrollment, and renewal processes.
● Translate user needs, operational pain points, and policy requirements into product roadmaps, prioritized backlogs, and well-defined acceptance criteria.
● Drive feature delivery by partnering with engineers, designers, policy and program subject matter experts, and contractor teams to transform concepts into implementation-ready requirements.
● Translate research findings, journey maps, and service blueprints into prototypes and service design or technical improvements.
● Ensure proposed product changes meet federal and state policy and compliance requirements, including CMS Medicaid regulations, accessibility standards (Section 508 and WCAG), and privacy/security obligations.
● Mentor and build state team capacity in modern product management methods, championing iterative discovery-to-delivery practice and supporting agile ways of working.
● Adhere to all security, change control, and Project Management Office (PMO) policies and methodologies.
● A minimum of seven (7) years of demonstrated professional experience as a Product Manager.
● At least three (3) of those years delivering outcomes in complex, regulated, or large-scale environments (e.g., government, healthcare, financial services).
● A minimum of two (2) years in a product lead capacity overseeing cross-functional delivery of digital services or large-scale process improvements, owning product vision, roadmap, and prioritization.
● Demonstrated experience launching a new digital feature or product end-to-end, from discovery through implementation, with measurable user or business outcomes.
● Demonstrated ability to establish a product vision, define clear success criteria, and maintain outcome focus while creating and maintaining roadmaps, backlogs, and prioritization frameworks.
● Demonstrated ability to navigate and untangle multiple overlapping constraints (legal, regulatory, policy, operational, and technical) to drive alignment.
● Demonstrated track record using qualitative user research and quantitative performance data to address user needs.
● Demonstrated track record delivering products or features in complex environments using iterative, incremental delivery practices.
● Demonstrated skill in workflow mapping, prioritization frameworks, and outcome measurement, translating business needs into clear requirements, user stories, and acceptance criteria.
● Strong written and verbal communication skills, with the ability to adapt tone and approach for executives, frontline staff, and technical audiences.
● Demonstrated ability to work collaboratively with engineering, design, business analyst, policy, and program teams.
A Bachelor's degree from an accredited college or university in Engineering, Computer Science, Information Systems, Business, Public Policy, Public Health, or a related discipline. Substitution of additional relevant experience for education will be considered.\
The candidate must be flexible to work overtime as needed, including weekends, holidays, and off-hours.
Pay: $130,000.00 - $145,000.00 per year
Ability to Commute:
Work Location: In person
Work at tcecure.com? Sign in to claim this org and manage its profile.