Solutions Consultant (US)

Frontify is the brand platform behind some of the world's leading organizations, including Microsoft, Telefónica, Bosch, Mercedes-Benz, and Kia. We help every team bring brands to life — with governance in one place, seamless workflows across the tools people already use, and a foundation that's ready for AI.

We're driven by collaboration, curiosity, and the belief that great work can happen anywhere. What began in St. Gallen has grown to London, New York, and beyond. Wherever you join us, you'll take ownership from day one, shape work that reaches global brands, and help redefine how brands work in the age of AI.

What you'll shape

You’ll be the ultimate product expert: The go-to person for detailed instructions and guidance on what is (and what isn’t) possible with Frontify. Not only do you know how to position Frontify for various use cases when helping our commercial teams during a pitch, but you’ll also find creative workarounds and alternative ways of using our platform  in order to improve the value a customer gets out of Frontify, and you will add valuable insights for our product strategy based on customer interactions. To best support our commercial teams, you’ll also get to know the tools our customers use most and advise on how to use Frontify with these tools through integrations, plugins, or separately. These tools include Figma, InDesign, CMSs and n8n. You’re curious to learn how our customers use items like Frontify’s API and SDK to improve their Frontify experience, even if you haven’t worked with these before. 

As the centralized repository for technical consulting, you’ll collaborate with our Sales and Customer Success teams to successfully convert opportunities and grow accounts over time. You’ll also build a bridge to Product Marketing and Product Management teams to generate scalable materials and trainings that will help the company’s commercial success.

What you'll do

• You'll become the go-to expert on Frontify, advising internal teams on platform capabilities, best practices, and creative solutions for a wide range of customer use cases.

• You'll partner with Sales and Customer Success teams to deliver technical consultations, support customer evaluations, and help convert opportunities into long-term customer partnerships.

• You'll position Frontify's capabilities through tailored demonstrations and solution design, finding innovative ways to maximize customer value.

• You'll advise customers and internal teams on integrating Frontify with tools such as Figma, Adobe InDesign, CMS platforms, automation tools, and other technologies.

• You'll deepen your expertise in Frontify's APIs, SDK, and extensibility capabilities to help customers solve complex technical challenges.

• You'll capture customer feedback and technical insights to influence product strategy and help shape future platform development.

• You'll collaborate with Product Marketing and Product Management to create scalable enablement content, technical documentation, and training materials for commercial teams.

• You'll continuously explore new technologies, customer workflows, and industry trends to strengthen Frontify's technical consulting capabilities.

• Comfortable with a hybrid work model, spending 1-2 days per week in our New York City office.

What you bring

• You have 3+ years of experience in Solutions Consulting, Sales Engineering, or a similar customer-facing technical role in SaaS.

• You combine strong technical curiosity with a commercial mindset and enjoy helping customers solve complex business challenges.

• You're quick to master new products and technical concepts, and you thrive on becoming the trusted expert others turn to for guidance.

• You're familiar with design, automation, or collaboration tools such as Figma, Adobe InDesign, Make.com, or n8n. Experience with APIs or SDKs is a plus.

• You balance strategic thinking with attention to detail, always keeping the broader business impact in mind.

• You confidently guide and influence internal stakeholders, explaining complex technical concepts in a clear and approachable way.

• You're always looking for ways to improve processes, optimize workflows, and challenge the status quo.

• You learn new technologies quickly and communicate their value with clarity and confidence.

• You speak English fluently. Additional languages are a plus.

What we offer

• Medical, dental, and vision coverage with fully company-paid plan options 

• 401k with 5% matching 

• A minimum of 25 days of PTO per year 

• Paid educational and wellbeing days off 

• Parental, bereavement, and sick leave 

• Wellbeing, learning and development, and commuter allowance 

• Home office setup budget 

• Weekly free office lunch 

• Workation: Work from inspiring locations around the world (45 days annually) 

• Invite to our summer company meet-up 

We understand that every candidate's experience is different. If you're interested in this role but don't tick all the boxes, we still encourage you to apply.

A few things to know

Frontify is a place where authenticity and inclusion thrive, empowering every voice to help shape our future. We're committed to providing a fair and accessible recruitment process. If you have a disability and require reasonable adjustments at any stage, please speak with your Talent Partner. Any information you share will remain confidential.

This description outlines the primary duties of the role, which may evolve in response to business needs and company growth. We're looking for someone comfortable with change and excited to contribute to a dynamic environment. If this sounds like you, join us and help shape the future of branding.

We may conduct preliminary checks for successful candidates, depending on the role and in line with local laws. We'll share all relevant details during the interview process.

We use third-party artificial intelligence (AI) tools to record and transcribe interviews and to help our team review candidate profiles. These tools don’t replace human judgment, and all evaluations and final hiring decisions are made by our recruitment team. Please see our Privacy Notice for more information about how we process your data and how to exercise your privacy rights.