Role description
WhopROLE
You decide who gets to make money on Whop. You review businesses and users, stop fraud before it costs anyone money, and make sure every merchant and buyer caught up in a Risk Operations decision gets a fair, case-by-case review. When the policy or the tooling gets it wrong, you work with Risk to fix it.
This is a very high agency role with a lot of freedom and a lot to own. You own your queue, the policies behind it, and every call you make.
WHAT YOU'LL DO
Audit businesses and users on a regular basis to decide if Whop can support them
Manage risk as each situation changes, and decide which businesses earn elevated privileges
Assess flagged KYC and KYB in order to keep Whop compliant with OFAC guidelines
Work with Customer Support to make sure policy is communicated consistently across the platform
Adjudicate refund requests between merchants and sellers
Be thorough on every case. When something looks off, follow it all the way. A bad refund means checking the merchant. A dispute rate that is "not that bad" still gets a full look
Flag unclear policy for review and provide recommended changes at your discretion
WHAT WE'RE LOOKING FOR
Background in fraud, risk or other finance-related industry
Extremely thorough. You check every step, not just the one in front of you
Very high agency. If you see a problem, you don’t ask for permission to fix it
Thinks in systems. You solve each problem for everyone it affects, so the same facts always get the same answer
Makes sound calls on incomplete information, and asks for more before guessing
Write clearly. Your notes get read by the team and your answers get passed to merchants
Careful with money. You will move funds, release reserves, and issue refunds
AI native. Comfortable vibecoding your own tooling and writing your own policy
COMPENSATION / PERKS
Compensation: $65,000 - $80,000, contractor, remote
40 hours a week over 5 days. Weekend availability is required.
One fixed 8 hour shift: 8am to 4pm, 4pm to 12am, or 12am to 8am EST
Trained on every Risk Operations queue in your first 60 days