Senior Manager of Accounts Receivable

• We are seeking an experienced Sr Manager, Accounts Receivable to lead our end-to-end revenue operational processes — from sales order processing and invoicing to collections and payment application
• Reporting to the Corporate Controller, this leader will be the connective tissue across Finance, Sales, Legal, and Customer Success, with a mandate to make our revenue operations faster, more accurate, and highly scalable
• Order-to-Cash Operations:
• Oversee daily customer sales order processing in Salesforce (SFDC) and the internal billing application, and invoicing in NetSuite — reviewing for completeness and accuracy
• Lead collections efforts using dynamic, account-tailored communication strategies; maintain strategic oversight of high-value and delinquent accounts
• Anticipate inter-dependencies across the full Order-to-Cash cycle and proactively guide the team in identifying and resolving issues before they escalate
• Analyze operational errors and translate lessons learned into process optimization and system automation initiatives
• Develop the roadmap for billing and payments systems in collaboration with Biz Ops, Internal Applications, Accounting, and Customer support teams
• Support recurring, and usage-based, and consolidated billing models across a variety of subscription, invoicing, and payment term configurations
• Collections Forecasting & Cash Management:
• Own the monthly and quarterly cash collections forecast, using aging bucket analysis (0–30, 31–60, 61–90, 90+ days), historical collection rates, and customer payment behavior to produce accurate projections
• Develop and maintain collection rate assumptions by customer segment, industry, contract type, and payment terms to refine forecast precision over time
• Build and continuously improve rolling cash receipt forecasts to support treasury, FP&A, and executive reporting on expected cash inflows
• Analyze DSO (Days Sales Outstanding) trends and identify root causes of variance between forecasted and actual collections; present findings and action plans to the Corporate Controller
• Partner with FP&A and the Corporate Controller to align collections forecasts with broader cash flow planning and liquidity management requirements
• Design and implement escalation workflows for high-risk accounts and aging receivables, integrating risk-adjusted collection probability into forecast models
• Leverage NetSuite and Salesforce data to automate collections reporting, forecast refresh cycles, and exception alerting
• Deliver clear, timely collections forecast reports to senior leadership, including variance analysis, coverage ratios, and recommended actions
• Cross-functional Leadership & Communication:
• Serve as a trusted, clear communicator who can find common ground across sales, finance, legal, operations, and customer-facing teams
• Engage directly with customers on order, invoicing, and collections inquiries; identify training opportunities and champion process improvements to continuously enhance the customer experience
• People & Process Development:
• Manage, coach and develop staff in navigating day-to-day operational challenges, policy interpretation, and sound decision-making
• Champion a scalable, standardized, solution-oriented mindset across the team — never losing sight of the long-term vision while managing daily operational demands
• Proactively identify staffing needs and build a team capable of supporting the company’s rapid growth

Benefits

• Company equity depending on role and level
• Flexible hours and generous time off (RTO, Responsible Time Off) to help support your work-life balance
• Paid holidays and sick time
• 401(k) Retirement Plan (Traditional and Roth)
• Health Savings Account (HSA) and Employee Assistance Program (EAP)
• Paid Maternal, Paternal, and Adoption Leave to help you grow your family
• Your own Egnyte account with lifetime access
• Perks include discounted pet insurance, electronics, theme park tickets, travel, plus more
• Gym, cell phone, and internet reimbursement
• Free well-being apps such as Calm, Ginger, and Spring Health for Guardian are offered
• Modern and collaborative offices- Bachelor’s degree in Finance, Accounting, or a related field
• 6–8 years of management experience in billing, accounts receivable, or a related revenue operations function
• Deep expertise in billing and payments processes, policies, and end-to-end Order-to-Cash cycles
• Keen attention to detail with a track record of accuracy under operational pressure
• Forward-thinking on Order-to-Cash interdependencies
• Cross-functional leader who builds trust — people want to work with you again
• Work closely with Sales & Deal Desk, Business Operations, Customer Success, Revenue, Legal, Internal Applications and Biz Ops
• Proven history of acquisition integrations and migrating customers into existing billing platforms
• Strong cross-functional communicator — engineers, finance leaders, and customers all want to work with you again
• Thrives in the hustle of day-to-day operations without losing sight of the long-term vision
• Customer-first communication style and proactive problem-solving approach
• Communication: Strong verbal and written communication skills including understanding how to tailor messages towards different audiences and conveying the objective clearly
• Background in fast-growing SaaS or enterprise software organizations
• Experience with recurring and usage-based billing models
• Adaptability: Being able to establish appropriate priorities and switch gears in a high-paced environment and adopting new ideas
• Preferred experience with NetSuite, Salesforce (SFDC), Stripe; Bonus: API integrations, Enterprise SaaS platforms, Billing automation tools