{"$schema":"https://raw.githubusercontent.com/jsonresume/resume-schema/v1.0.0/schema.json","basics":{"name":"Parrish Lenon","label":"Principal Consultant, Signal House","image":"https://saywise-production-profilepicturestoragebucket-kbfooccc.s3.amazonaws.com/profile-pictures/86418ed2-e88e-4700-b1d1-decc0ababd91/linkedin-1791224519588.jpg","location":{"city":"Irvine, CA, United States"},"profiles":[{"network":"LinkedIn","username":"parrish-lenon","url":"https://linkedin.com/in/parrish-lenon"}]},"meta":{"canonical":"https://saywise.com/member7955","version":"v1.0.0","lastModified":"2026-10-05T18:22:00.087Z"},"x_saywise":{"handle":"member7955","pronouns":null,"availability":null,"oneLiner":null,"profileUrl":"https://saywise.com/member7955","markdownUrl":"https://saywise.com/member7955/profile.md","pdfUrl":"https://saywise.com/member7955/resume.pdf","archetype":{"code":"HE-MX","name":"Junction Artisan","url":"https://saywise.com/sca/5ddc1c920994","rarity":"One of the first Junction Artisans on Saywise"}},"work":[{"name":"Signal House","position":"Principal Consultant","location":"Tustin, California, United States","url":"https://yoursignalhouse.com","startDate":"2026-05-01","summary":"For more than 25 years, I've helped organizations improve customer experiences, strengthen operations, lead teams, and drive business growth. My background includes leadership roles in banking, financial services, customer experience, operations management, and team development. Throughout my career, I have consistently focused on one core principle: making it easier for customers to trust, engage, and take action. Today, I am the founder of Signal House, a business clarity and creative consultancy that helps companies improve messaging, customer journeys, ad creative, and overall brand communication. Through Signal House, I help businesses identify the gaps that weaken trust, create friction in the customer journey, or prevent marketing from reaching its full potential. Services include business audits, messaging reviews, ad creative strategy, and content recommendations designed to help companies communicate more clearly and convert more effectively. In addition to my consulting work, I am actively building AI-powered tools and systems that help businesses simplify operations, improve decision-making, and create better customer experiences. Areas of focus: • Customer Experience (CX) • Operations Leadership • Team Development • Business Strategy • Messaging & Positioning • Ad Creative Strategy • AI-Powered Business Solutions • Process Improvement Always interested in connecting with business leaders, entrepreneurs, operators, and professionals focused on growth and innovation."},{"name":"Income Swell LLC","position":"Customer Success & Digital Operations Consultant","location":"Tustin, California, United States","url":"https://netlify.app","startDate":"2021-08-01","summary":"• Support clients with onboarding processes, platform navigation, and customer communication workflows. Assist small businesses with automation, CRM processes, and digital customer support systems. • Create user guides, templates, and customer-facing instructions to improve clarity and ease of use. • Provide customer experience consulting, problem-solving, and digital support strategies. • Build funnels, landing pages, and customer workflows using tools like Systeme.io, GoHighLevel, and ClickFunnels. • Manage inquiries, documentation, and support communication across email, SMS, and digital tools."},{"name":"Wescom Credit Union","position":"Branch Manager II","location":"Torrance, CA","url":"https://wescom.org","startDate":"2008-05-01","endDate":"2021-07-01"},{"name":"American First Credit Union","position":"Branch Manager","location":"Placentia, CA","url":"https://amerfirst.org","startDate":"2007-03-01","endDate":"2008-05-01"},{"name":"SchoolsFirst Federal Credit Union","position":"Branch Supervisor","location":"Tustin, CA","url":"https://schoolsfirstfcu.org","startDate":"1995-04-01","endDate":"2001-11-01"}],"education":[{"institution":"Orange Coast College"}],"projects":[{"name":"Initial Training for SalesForce and LiveOps systems","description":"Creating/Facilitating training to support our online business move to the SalesForce and LiveOps platforms at Auction.com"}],"skills":[{"name":"Operational Control"},{"name":"Customer Experience"},{"name":"Cash Management"},{"name":"Communication"},{"name":"Microsoft PowerPoint"},{"name":"Microsoft Word"},{"name":"Microsoft Excel"},{"name":"Social Media Marketing"},{"name":"Social Media"},{"name":"Digital Marketing"},{"name":"Microsoft Office"},{"name":"Recruiting"},{"name":"Contract Recruitment"},{"name":"Investment Banking"},{"name":"Customer Service Training"},{"name":"Sourcing"},{"name":"Customer Relationship Management (CRM)"},{"name":"Contract Negotiation"},{"name":"Growth Strategies"},{"name":"Marketing"}],"certificates":[{"name":"Notary Public","date":"2019-06-01","issuer":"National Notary Association"}],"awards":[{"title":"Advertising Geneius Certification","date":"2022-06-01","awarder":"Billy Gene is Marketing","summary":"As a graduate from the Billy Gene is Marketing Advertising certification program, I can confidently say that it was an incredible experience. Working side by side with Billy Gene himself for 16 weeks was a privilege that allowed me to learn the most comprehensive skills needed to become a certified digital marketer. Throughout the program, Billy Gene's passion and expertise were evident, and he was able to break down complex marketing concepts into simple, actionable steps. The program covered everything from Facebook and Instagram advertising to copywriting and sales funnels, making it an all-encompassing education in digital marketing. What I appreciated the most about the program was Billy Gene's emphasis on testing, measuring, and tweaking campaigns that eacj student created to improve results continually. This iterative approach to digital marketing allowed us to optimize our strategies, resulting in more robust campaigns as we progressed through each assignment. Overall, I am grateful for the skills and knowledge I gained from the program and excited to apply them to help businesses achieve their marketing goals. Thank you, Billy Gene and your team, for being an inspiring mentor and providing such a comprehensive education in digital marketing."}]}