# Oscar Duarte

**Sales Engineer** — United States

> Sales engineering leader with 10+ years in customer-facing technology and 6+ years of presales experience, driving enterprise evaluations and closing deals with Fortune 500 companies.

Career Archetype: **Junction Navigator** (HE-DG) — One of the first Junction Navigators on Saywise

## Links

- LinkedIn: https://linkedin.com/in/oscdu
- Website: https://oscarduarte.fyi/

## Experience

### Associate Product Manager to Product Manager, TicketManager (2018-10 – 2024-10)
Los Angeles, CA · Established TicketManager's first formal Sales Engineering function and manage two direct reports. Lead discovery, demos and POCs for enterprise customers; design solutions translating contractual requirements into delivery scope and acceptance criteria. Built AI agents for intake, Legal, RFP and security support, and established playbooks that accelerated integrations by ~20%. Created a production ticket-sourcing agent reducing response prep time from 15 minutes to 2 minutes for a team supporting a $40M business.

### Customer Support Specialist, TicketManager (2017-01 – 2018-09)
Calabasas, California · Built PDF-ticket operations from scratch, creating processes and tooling that enabled a global customer operations team to scale.

### Technical Support Advocate, Hulu (2014-10 – 2017-01)
Los Angeles Metropolitan Area · Provided technical support for Hulu streaming platform. Mentored new support hires and participated in candidate interviews across support roles.

## Education

### Associate of Science - AS in Electronics and Computer Technology, DeVry University (2013-01 – 2014-01)
Dean's List

## Skills

Customer Service, Android, iOS, Management, Microsoft Excel, Social Networking, JavaScript, Leadership, Linux, Microsoft Office, Windows XP, Windows 7, Mac OS, Electrical Engineering, Computer Science, Mentoring, Microsoft Word, Public Speaking, Computer Hardware Troubleshooting, Escalation Resolution, Escalations Management, Verbal De-escalation, Product Management, Problem Solving, Project Management, Information Security, Business-to-Business (B2B), Business Intelligence (BI), SQL, Salesforce, Lightning, MuleSoft, REST APIs, Webhooks, SFTP, ETL, Tableau, SSO, Python, Git, GitHub, AI evaluation, Agentforce, Sales Engineering, RFP management, API design, Technical support, Spanish

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Source: https://saywise.com/member6940 (last modified 2026-10-06T00:06:45.240Z)