{"$schema":"https://raw.githubusercontent.com/jsonresume/resume-schema/v1.0.0/schema.json","basics":{"name":"Oscar Duarte","label":"Sales Engineer","image":"https://saywise-production-profilepicturestoragebucket-kbfooccc.s3.amazonaws.com/profile-pictures/da8a437c-2f66-488c-99ac-468ae6aadd0c/linkedin-1791241526680.jpg","summary":"Sales engineering leader with 10+ years in customer-facing technology and 6+ years of presales experience, driving enterprise evaluations and closing deals with Fortune 500 companies.","location":{"city":"United States"},"profiles":[{"network":"LinkedIn","username":"oscdu","url":"https://linkedin.com/in/oscdu"},{"network":"Website","username":"oscarduarte.fyi","url":"https://oscarduarte.fyi/"}]},"meta":{"canonical":"https://saywise.com/member6940","version":"v1.0.0","lastModified":"2026-10-06T00:06:45.240Z"},"x_saywise":{"handle":"member6940","pronouns":null,"availability":null,"oneLiner":"Sales engineering leader with 10+ years in customer-facing technology and 6+ years of presales experience, driving enterprise evaluations and closing deals with Fortune 500 companies.","profileUrl":"https://saywise.com/member6940","markdownUrl":"https://saywise.com/member6940/profile.md","pdfUrl":"https://saywise.com/member6940/resume.pdf","archetype":{"code":"HE-DG","name":"Junction Navigator","url":"https://saywise.com/sca/b21ef109d3d9","rarity":"One of the first Junction Navigators on Saywise"}},"work":[{"name":"TicketManager","position":"Associate Product Manager to Product Manager","location":"Los Angeles, CA","url":"https://ticketmanager.com","startDate":"2018-10-01","endDate":"2024-10-31","summary":"Established TicketManager's first formal Sales Engineering function and manage two direct reports. Lead discovery, demos and POCs for enterprise customers; design solutions translating contractual requirements into delivery scope and acceptance criteria. Built AI agents for intake, Legal, RFP and security support, and established playbooks that accelerated integrations by ~20%. Created a production ticket-sourcing agent reducing response prep time from 15 minutes to 2 minutes for a team supporting a $40M business."},{"name":"TicketManager","position":"Customer Support Specialist","location":"Calabasas, California","url":"https://ticketmanager.com","startDate":"2017-01-01","endDate":"2018-09-30","summary":"Built PDF-ticket operations from scratch, creating processes and tooling that enabled a global customer operations team to scale."},{"name":"Hulu","position":"Technical Support Advocate","location":"Los Angeles Metropolitan Area","url":"https://hulu.com","startDate":"2014-10-01","endDate":"2017-01-31","summary":"Provided technical support for Hulu streaming platform. Mentored new support hires and participated in candidate interviews across support roles."}],"education":[{"institution":"DeVry University","studyType":"Associate of Science - AS in Electronics and Computer Technology","startDate":"2013-01-01","endDate":"2014-01-01"}],"skills":[{"name":"Customer Service"},{"name":"Android"},{"name":"iOS"},{"name":"Management"},{"name":"Microsoft Excel"},{"name":"Social Networking"},{"name":"JavaScript"},{"name":"Leadership"},{"name":"Linux"},{"name":"Microsoft Office"},{"name":"Windows XP"},{"name":"Windows 7"},{"name":"Mac OS"},{"name":"Electrical Engineering"},{"name":"Computer Science"},{"name":"Mentoring"},{"name":"Microsoft Word"},{"name":"Public Speaking"},{"name":"Computer Hardware Troubleshooting"},{"name":"Escalation Resolution"},{"name":"Escalations Management"},{"name":"Verbal De-escalation"},{"name":"Product Management"},{"name":"Problem Solving"},{"name":"Project Management"},{"name":"Information Security"},{"name":"Business-to-Business (B2B)"},{"name":"Business Intelligence (BI)"},{"name":"SQL"},{"name":"Salesforce"},{"name":"Lightning"},{"name":"MuleSoft"},{"name":"REST APIs"},{"name":"Webhooks"},{"name":"SFTP"},{"name":"ETL"},{"name":"Tableau"},{"name":"SSO"},{"name":"Python"},{"name":"Git"},{"name":"GitHub"},{"name":"AI evaluation"},{"name":"Agentforce"},{"name":"Sales Engineering"},{"name":"RFP management"},{"name":"API design"},{"name":"Technical support"},{"name":"Spanish"}]}