{"$schema":"https://raw.githubusercontent.com/jsonresume/resume-schema/v1.0.0/schema.json","basics":{"name":"Rana Kashif","label":"Night Duty Partner — Replenishment & Customer Service","summary":"Retail professional with 10+ years of experience across customer service, night replenishment, and store operations, including 8+ years with Waitrose & Partners. Proven ability to lead teams, maintain high standards, and deliver results in fast-paced environments.","location":{"city":"Plymouth, Devon"}},"meta":{"canonical":"https://saywise.com/member5157","version":"v1.0.0","lastModified":"2026-10-06T05:42:42.311Z"},"x_saywise":{"handle":"member5157","pronouns":null,"availability":null,"oneLiner":"Retail professional with 10+ years of experience across customer service, night replenishment, and store operations, including 8+ years with Waitrose & Partners. Proven ability to lead teams, maintain high standards, and deliver results in fast-paced environments.","profileUrl":"https://saywise.com/member5157","markdownUrl":"https://saywise.com/member5157/profile.md","pdfUrl":"https://saywise.com/member5157/resume.pdf","archetype":{"code":"RS-DX","name":"Frontier Summiteer","url":"https://saywise.com/sca/5e9eb58b9e36","rarity":"One of the first Frontier Summiteers on Saywise"}},"work":[{"name":"Waitrose & Partners (John Lewis Partnership)","position":"Night Duty Partner — Replenishment & Customer Service","location":"UK","startDate":"2017-01-01","endDate":"2024-01-01","summary":"Delivered efficient and accurate night-shift shelf replenishment across multiple departments while meeting stock accuracy and waste-reduction targets. Acted as a trusted key-holder managing secure store opening and closing procedures. Resolved customer queries professionally and mentored new team members to maintain team morale during overnight shifts. Upheld rigorous health, safety, and hygiene standards."},{"name":"Rail Station Retail","position":"Customer Service Assistant","location":"UK","startDate":"2014-11-01","endDate":"2016-01-01","summary":"Delivered attentive customer service in a high-footfall, time-sensitive retail environment. Monitored premises for safety and security, ensuring a calm and compliant atmosphere. Assisted with stock management and point-of-sale operations."},{"name":"Papa John's","position":"Shift Team Leader","location":"UK","startDate":"2010-03-01","endDate":"2014-01-01","summary":"Led and coordinated busy shift teams, managing workflow, scheduling, and real-time performance. Handled phone orders and customer-facing issues with professionalism while maintaining strong customer satisfaction. Upheld strict cleanliness, food safety, and service standards across all shift hours."}],"education":[{"institution":"Oxford Brookes University","url":"https://brookes.ac.uk","studyType":"Level 4 Foundation Year in Business Management & Entrepreneurship","startDate":"2023-09-01","endDate":"2024-06-01"},{"institution":"City of London College","studyType":"Diploma in Business (NQF Level 4)","startDate":"2011-09-01","endDate":"2011-06-01"}],"skills":[{"name":"Night replenishment"},{"name":"Stock control"},{"name":"Inventory accuracy"},{"name":"Customer service excellence"},{"name":"Complaint resolution"},{"name":"Health and safety compliance"},{"name":"Hygiene standards"},{"name":"Shrinkage reduction"},{"name":"Key-holder responsibilities"},{"name":"Team leadership"},{"name":"Mentoring"},{"name":"Staff training"},{"name":"Merchandising"},{"name":"Planogram adherence"},{"name":"MS Office"},{"name":"Microsoft Teams"},{"name":"Outlook"},{"name":"Point-of-sale operations"},{"name":"Food safety"}]}