# Srilekha R.

**Customer Success & Operations Leader** — Alameda, CA, United States

> Operations leader with 10 years across hardware-tech, aviation and AI. I've built functions from the ground up, scaled through hypergrowth, and run CS and Ops like a well-oiled machine. Comfortable with ambiguity and happiest when I can see the impact of what I build.

Career Archetype: **Foundry Trailblazer** (OS-MG) — One of the first Foundry Trailblazers on Saywise

## Links

- LinkedIn: https://linkedin.com/in/srilekha-reddy

## Experience

### Customer Operations, XNODE Inc. (2026-01 – present)

### AI Product Manager, Dassault Systèmes (2025-05 – 2025-12)
Waltham, Massachusetts, United States

### Head of Customer Operations, Yulu (2021-04 – 2023-07)
Bengaluru, Karnataka, India

### Founding Customer Success Manager, Yulu (2019-02 – 2021-03)
Bengaluru, Karnataka, India

### Customer Operations Manager, Emirates (2017-09 – 2019-01)
Dubai, United Arab Emirates

### Customer Success Specialist, Emirates (2015-09 – 2017-08)
Dubai, United Arab Emirates

### Customer Operations Analyst, Emirates (2013-05 – 2015-08)
Dubai, Dubai, United Arab Emirates

## Education

### Master of Business Administration - MBA in Business Analytics and Machine Learning, Babson F.W. Olin Graduate School of Business (2023-09 – 2025-05)
Dean's Scholarship Recipient

### Bachelor of Arts - BA in Business Administration and Management, General, Coventry University
Grade: Graduated with Honours

## Projects

### IBM - Corporate Social Innovation
Externship

## Skills

Communication Training, Customer Journeys, Customer Engagement, Usage Analysis, Cross-Selling, Strategy Implementation, Upselling, Key Performance Indicators, Business, Business Administration, Revenue Operations, Financial Modeling, Consultation, Go-to-Market Strategy, AI CHATBOT, Automation, Prompt Engineering, Cross-functional Team Leadership, Leadership Development, Customer Experience, Customer Operations, Operations Leader, AI Agent, Customer Support, Operations, Business Relationship Management, Machine Learning, AI Agents, Customer Onboarding, Artificial Intelligence (AI), Python (Programming Language), R, Machine Learning Algorithms, Customer Journey Mapping, Market Research, Customer Success, Product Operations, Implementation Plans, Qualitative Analysis, Corporate Strategy, Confidentiality, Financial Analysis, Education/Training, Presentations, Technology Research, SQL, User Interviews, Qualitative Data, Expert Communicator, Consumer Behavior

## Credentials

- **Chancellors Award for Academic Excellence** — Coventry University
- **Vice Presidents Najm Award** — Divisional Vice-President
- **Certified First Responder/ Emergency** — Dubai Corporation for Ambulance Services
- **Build Your Own Chatbot** — IBM (issued 2022-12)
- **CS50 Introduction to Programming with Python** — Harvard University (issued 2022-12)
- **Fundamentals of Digital Marketing** — Google Digital Garage (issued 2022-12)
- **Introduction to Mathematical Thinking** — Stanford Online (issued 2022-12)
- **Google Analytics Certification** — Google

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Source: https://saywise.com/member5114 (last modified 2026-10-05T23:44:55.316Z)