{"$schema":"https://raw.githubusercontent.com/jsonresume/resume-schema/v1.0.0/schema.json","basics":{"name":"Srilekha R.","label":"Customer Success & Operations Leader","image":"https://saywise-production-profilepicturestoragebucket-kbfooccc.s3.amazonaws.com/profile-pictures/19786d9e-aa35-4431-bd27-241bcaa24aab/linkedin-1791243893446.png","summary":"Operations leader with 10 years across hardware-tech, aviation and AI. I've built functions from the ground up, scaled through hypergrowth, and run CS and Ops like a well-oiled machine. Comfortable with ambiguity and happiest when I can see the impact of what I build.","location":{"city":"Alameda, CA, United States"},"profiles":[{"network":"LinkedIn","username":"srilekha-reddy","url":"https://linkedin.com/in/srilekha-reddy"}]},"meta":{"canonical":"https://saywise.com/member5114","version":"v1.0.0","lastModified":"2026-10-05T23:44:55.316Z"},"x_saywise":{"handle":"member5114","pronouns":null,"availability":null,"oneLiner":"Operations leader with 10 years across hardware-tech, aviation and AI. I've built functions from the ground up, scaled through hypergrowth, and run CS and Ops like a well-oiled machine. Comfortable with ambiguity and happiest when I can see the impact of what I build.","profileUrl":"https://saywise.com/member5114","markdownUrl":"https://saywise.com/member5114/profile.md","pdfUrl":"https://saywise.com/member5114/resume.pdf","archetype":{"code":"OS-MG","name":"Foundry Trailblazer","url":"https://saywise.com/sca/a6b4cc9d2a47","rarity":"One of the first Foundry Trailblazers on Saywise"}},"work":[{"name":"XNODE Inc.","position":"Customer Operations","url":"https://xnode.ai","startDate":"2026-01-01"},{"name":"Dassault Systèmes","position":"AI Product Manager","location":"Waltham, Massachusetts, United States","url":"https://3ds.com","startDate":"2025-05-01","endDate":"2025-12-01"},{"name":"Yulu","position":"Head of Customer Operations","location":"Bengaluru, Karnataka, India","url":"https://yulu.bike","startDate":"2021-04-01","endDate":"2023-07-01"},{"name":"Yulu","position":"Founding Customer Success Manager","location":"Bengaluru, Karnataka, India","url":"https://yulu.bike","startDate":"2019-02-01","endDate":"2021-03-01"},{"name":"Emirates","position":"Customer Operations Manager","location":"Dubai, United Arab Emirates","url":"https://emirates.com","startDate":"2017-09-01","endDate":"2019-01-01"},{"name":"Emirates","position":"Customer Success Specialist","location":"Dubai, United Arab Emirates","url":"https://emirates.com","startDate":"2015-09-01","endDate":"2017-08-01"},{"name":"Emirates","position":"Customer Operations Analyst","location":"Dubai, Dubai, United Arab Emirates","url":"https://emirates.com","startDate":"2013-05-01","endDate":"2015-08-01"}],"education":[{"institution":"Babson F.W. Olin Graduate School of Business","studyType":"Master of Business Administration - MBA in Business Analytics and Machine Learning","startDate":"2023-09-01","endDate":"2025-05-01"},{"institution":"Coventry University","studyType":"Bachelor of Arts - BA in Business Administration and Management, General"}],"projects":[{"name":"IBM - Corporate Social Innovation","description":"Externship"}],"skills":[{"name":"Communication Training"},{"name":"Customer Journeys"},{"name":"Customer Engagement"},{"name":"Usage Analysis"},{"name":"Cross-Selling"},{"name":"Strategy Implementation"},{"name":"Upselling"},{"name":"Key Performance Indicators"},{"name":"Business"},{"name":"Business Administration"},{"name":"Revenue Operations"},{"name":"Financial Modeling"},{"name":"Consultation"},{"name":"Go-to-Market Strategy"},{"name":"AI CHATBOT"},{"name":"Automation"},{"name":"Prompt Engineering"},{"name":"Cross-functional Team Leadership"},{"name":"Leadership Development"},{"name":"Customer Experience"},{"name":"Customer Operations"},{"name":"Operations Leader"},{"name":"AI Agent"},{"name":"Customer Support"},{"name":"Operations"},{"name":"Business Relationship Management"},{"name":"Machine Learning"},{"name":"AI Agents"},{"name":"Customer Onboarding"},{"name":"Artificial Intelligence (AI)"},{"name":"Python (Programming Language)"},{"name":"R"},{"name":"Machine Learning Algorithms"},{"name":"Customer Journey Mapping"},{"name":"Market Research"},{"name":"Customer Success"},{"name":"Product Operations"},{"name":"Implementation Plans"},{"name":"Qualitative Analysis"},{"name":"Corporate Strategy"},{"name":"Confidentiality"},{"name":"Financial Analysis"},{"name":"Education/Training"},{"name":"Presentations"},{"name":"Technology Research"},{"name":"SQL"},{"name":"User Interviews"},{"name":"Qualitative Data"},{"name":"Expert Communicator"},{"name":"Consumer Behavior"}],"certificates":[{"name":"Certified First Responder/ Emergency","issuer":"Dubai Corporation for Ambulance Services"},{"name":"Build Your Own Chatbot","date":"2022-12-01","issuer":"IBM"},{"name":"CS50 Introduction to Programming with Python","date":"2022-12-01","issuer":"Harvard University"},{"name":"Fundamentals of Digital Marketing","date":"2022-12-01","issuer":"Google Digital Garage"},{"name":"Introduction to Mathematical Thinking","date":"2022-12-01","issuer":"Stanford Online"},{"name":"Google Analytics Certification","issuer":"Google"}],"awards":[{"title":"Chancellors Award for Academic Excellence","awarder":"Coventry University"},{"title":"Vice Presidents Najm Award","awarder":"Divisional Vice-President"}]}