{"$schema":"https://raw.githubusercontent.com/jsonresume/resume-schema/v1.0.0/schema.json","basics":{"name":"Jessica Lowry","label":"AI Transformation","image":"https://saywise-production-profilepicturestoragebucket-kbfooccc.s3.amazonaws.com/profile-pictures/0cb16298-a80a-4f1b-8e00-d7654b78bb4f/linkedin-1791253480187.png","summary":"Jess Lowry is an AI and organizational transformation strategist who helps organizations solve complex workflow, decision-making, and adoption challenges. Working at the intersection of people, technology, and organizational systems, she translates ambiguous problems into practical operating models, governance frameworks, technology-enabled workflows, and measurable improvements. As founder and principal strategist at ENID Studio, Jess works with clients navigating growth, organizational change, operational complexity, and emerging technology. Her work combines sociotechnical research, systems thinking, participatory design, and hands-on technology enablement. She has designed AI-enabled workflows that reduced manual work by 82%, eliminated major delivery gaps between design and engineering, and improved public-service operations. Across consulting, technology, logistics, government services, healthcare, telecommunications, and industrial environments, Jess has helped leaders understand how work actually happens—and redesign the systems, relationships, and decisions that shape it. Her work is grounded in a central question: What happens when the systems intended to support people no longer serve them, and how can we design better ones? That question also led her to create the Deprecated Human podcast, which explores how people are adapting to technological disruption, professional displacement, and a rapidly changing world of work. Jess mentors with Austin Women in Technology and is also an author, speaker, researcher, and facilitator of participatory workshops.","location":{"city":"Austin, TX, United States"},"profiles":[{"network":"LinkedIn","username":"jeslowry","url":"https://linkedin.com/in/jeslowry"}]},"meta":{"canonical":"https://saywise.com/member4791","version":"v1.0.0","lastModified":"2026-10-06T02:24:43.892Z"},"x_saywise":{"handle":"member4791","pronouns":null,"availability":null,"oneLiner":"Jess Lowry is an AI and organizational transformation strategist who helps organizations solve complex workflow, decision-making, and adoption challenges. Working at the intersection of people, technology, and organizational systems, she translates ambiguous problems into practical operating models, governance frameworks, technology-enabled workflows, and measurable improvements. As founder and principal strategist at ENID Studio, Jess works with clients navigating growth, organizational change, operational complexity, and emerging technology. Her work combines sociotechnical research, systems thinking, participatory design, and hands-on technology enablement. She has designed AI-enabled workflows that reduced manual work by 82%, eliminated major delivery gaps between design and engineering, and improved public-service operations. Across consulting, technology, logistics, government services, healthcare, telecommunications, and industrial environments, Jess has helped leaders understand how work actually happens—and redesign the systems, relationships, and decisions that shape it. Her work is grounded in a central question: What happens when the systems intended to support people no longer serve them, and how can we design better ones? That question also led her to create the Deprecated Human podcast, which explores how people are adapting to technological disruption, professional displacement, and a rapidly changing world of work. Jess mentors with Austin Women in Technology and is also an author, speaker, researcher, and facilitator of participatory workshops.","profileUrl":"https://saywise.com/member4791","markdownUrl":"https://saywise.com/member4791/profile.md","pdfUrl":"https://saywise.com/member4791/resume.pdf","archetype":{"code":"HB-MG","name":"All-Terrain Trailblazer","url":"https://saywise.com/sca/a5193edeeeaf","rarity":"One of the first All-Terrain Trailblazers on Saywise"}},"work":[{"name":"ENID Studio","position":"Sociotechnical Systems & Organizational Designer","url":"https://enid.studio","startDate":"2026-07-01","summary":"I work as a strategic organizational designer specializing in sociotechnical systems—the relationship between people, work, and technology. I work on a contract or fractional basis with two types of clients: 1) Growing businesses that need stronger foundations to scale. Critical knowledge and decisions often depend on the founder or a few key people. Processes may be undocumented, roles unclear, and technology pieced together as new needs arise. 2) Teams inside larger enterprises navigating complex operational or digital transformation. They may struggle with siloed departments, disconnected tools, manual work, unclear decision ownership, and layers of approval that slow progress. In both environments, teams are often “experimenting with AI” without clear governance. Employees may enter sensitive information into unvetted tools without understanding the cybersecurity, privacy, or data-security risks. Leaders may not know which tools are being used, what data they can access, or who is accountable for reviewing their outputs. I help clients understand how work is actually getting done, identify where people, processes, and technology are working against each other, and design better ways of operating. This may include clarifying roles and decisions, redesigning workflows, improving collaboration, simplifying technology, and establishing practical AI governance and guardrails. I don’t stop at strategy or recommendations. I also manage the implementation of new technology—from selecting the right tools and defining requirements to coordinating configuration, integration, testing, training, and rollout. I work alongside the people affected by the change so that the technology supports how they need to work and can be adopted successfully. My goal is to help organizations scale and adapt with less friction—while protecting the knowledge, data, creativity, and relationships that make their work successful."},{"name":"Mindful Collective Studio","position":"Founder & Principal — R&D Strategy and Design Research","location":"Austin, Texas, United States","url":"https://mindfulstudio.design","startDate":"2024-08-01","summary":"I work with startups and early-stage product teams that need to understand a problem, investigate an opportunity, or test an idea before making a significant investment. Bring me in when you have an idea for a product, service, feature, workflow, or business—but need evidence before deciding what to build. I combine design research, strategy, systems thinking, UX, and AI-assisted prototyping in Figma to turn early ideas into realistic concepts that customers, employees, or stakeholders can evaluate. I can help you clarify the opportunity, uncover risky assumptions, create and validate an interactive prototype, and develop a practical roadmap for moving forward. I also conduct mixed-methods research for organizations that know something isn't working but don't yet understand why. I connect what customers, employees, and stakeholders are experiencing to the larger business or service system, then translate the findings into actionable decisions. The goal is not another report that disappears into a shared drive. It is a clearer understanding of reality and a defensible next step."},{"name":"Stellar Elements","position":"Strategic Director","location":"Austin, Texas Metropolitan Area","startDate":"2022-06-01","endDate":"2024-07-01","summary":"At Amdocs Studio (originally projekt202), the creative consulting arm of a global enterprise software and services company, I helped Fortune 500 organizations turn complex operational challenges into digital transformation strategies, future-state operating models, and implementation roadmaps. My work included predictive medical and organ logistics for FedEx, AI governance for safety-critical drilling operations at Helmerich & Payne, and an autonomous retail environment for Etisalat that integrated AI, computer vision, IoT, digital commerce, and physical operations. Although these engagements involved novel, custom software, the technology was only one part of the work. Each transformation required us to redesign workflows, clarify decision-making and accountability, align leaders and cross-functional teams, and prepare employees to work differently. I also experienced organizational transformation internally as nearly 400 Stellar Elements (originally projekt202) employees were integrated into Amdocs, and we established shared methods and ways of working."},{"name":"Cision","position":"Director of Design Research","location":"Austin, Texas Metropolitan Area","url":"https://cision.com","startDate":"2021-07-01","endDate":"2022-07-01","summary":"At Cision, I was hired into a newly created role to build the company’s first global strategic research capability. I led research across 15 countries and Cision’s interconnected platform ecosystem, which served more than 75,000 clients in 24 countries. My work included launching the company’s first formal Voice of Customer program, revitalizing its Customer Advisory Board, and helping shape product strategy for emerging capabilities such as automated sentiment analysis and predictive media planning. Cision had grown through decades of acquisitions, leaving product, design, sales, customer success, and technology teams working across different platforms, processes, and organizational cultures. My role was not only to conduct research, but to create the shared methods, feedback loops, workshops, playbooks, and cross-functional relationships needed to turn customer evidence into coordinated decisions."},{"name":"SciPlay Corporation","position":"Sr. UX Game Designer","location":"Austin, Texas, United States","url":"https://sciplay.com","startDate":"2020-09-01","endDate":"2021-03-01","summary":"Worked within a live-service gaming environment to evolve how player engagement was designed and measured. - Expanded the use of data from feature-level optimization to behavior-driven game systems, including progression, strategy, and narrative structures - Designed and delivered a new core feature that created the foundation for personalization and future content development - Partnered with product managers to integrate behavioral insights into roadmap decisions - Built measurement approaches that captured deeper engagement patterns tied to retention and monetization"},{"name":"Mutual Mobile","position":"Experience Director","location":"Austin, Texas","url":"https://mutualmobile.com","startDate":"2019-03-01","endDate":"2020-03-01","summary":"Aligned product, design, and engineering teams to improve delivery and reduce execution gaps in a fast-moving product environment. - Redesigned workflows to eliminate a 6-month design-to-engineering gap and improve delivery predictability - Established clearer ownership and collaboration models across cross-functional teams - Supported product leadership in translating strategy into structured execution"},{"name":"General Assembly","position":"UXDI Instructor","location":"Austin, Texas","url":"https://ga.co","startDate":"2018-08-01","endDate":"2019-01-01"},{"name":"MU/DAI","position":"Associate Experience Director","location":"Austin, Texas Metropolitan Area","startDate":"2017-05-01","endDate":"2018-08-01"},{"name":"Handsome.","position":"UX Consultant","location":"Austin, Texas Area","url":"https://handsome.is","startDate":"2015-02-01","endDate":"2015-08-01"},{"name":"Stamford Interactive","position":"User Experience Consultant","location":"Melbourne, Australia","startDate":"2012-04-01","endDate":"2012-09-01"},{"name":"National Australia Bank","position":"User Experience Specialist","location":"Melbourne, Australia","url":"https://nab.com.au","startDate":"2011-06-01","endDate":"2012-04-01"},{"name":"Lonely Planet","position":"Online Community Moderator/ Content Producer","location":"Melbourne, Victoria, Australia","url":"https://lonelyplanet.com","startDate":"2010-06-01","endDate":"2011-06-01"},{"name":"iQuantum","position":"Digital Consultant","location":"Melbourne, Victoria, Australia","url":"https://iquantum.com.au","startDate":"2009-06-01","endDate":"2010-06-01"},{"name":"StickerYou","position":"UX Designer","location":"Toronto, Ontario, Canada","url":"https://stickeryou.com","startDate":"2009-05-01","endDate":"2009-10-01"},{"name":"Indigo","position":"Online Community Manager","location":"Toronto, Ontario, Canada","startDate":"2008-07-01","endDate":"2009-06-01"},{"name":"Alliance Atlantis","position":"Online Community Moderator","startDate":"2007-11-01","endDate":"2008-08-01"},{"name":"A51 / DigThisData","position":"Online Community Manager/ Content Producer","location":"Toronto, Ontario, Canada","url":"https://a51integrated.com","startDate":"2006-05-01","endDate":"2007-04-01"},{"name":"Nocturnal Magazine","position":"Freelance Writer","location":"London Area, United Kingdom","startDate":"2004-10-01","endDate":"2006-06-01"}],"education":[{"institution":"Penn State University","studyType":"Bachelor of Arts - BA in Design Thinking for Organizational Renewal","startDate":"2020-01-01","endDate":"2024-01-01"},{"institution":"Harvard Online","studyType":"Certificate in Data Science, Professional Certificate Program","startDate":"2020-01-01","endDate":"2020-01-01"},{"institution":"University of Toronto","studyType":"Incomplete in Humanities and Social Sciences","startDate":"1999-01-01","endDate":"2001-01-01"}],"projects":[{"name":"Deprecated Human Podcast","description":"Deprecated Human is a podcast and community exploring what happens when experienced, capable people are treated as obsolete by layoffs, hiring systems, workplace technology, and a rapidly changing economy. As creator and host, I interview people navigating long-term unemployment, career transitions, entrepreneurship, collective organizing, and new definitions of meaningful work. The conversations move beyond job-search advice to examine the systems shaping employment—from algorithmic hiring and AI adoption to worker protections, organizational change, and the decline of stable jobs. The project brings together personal stories, historical research, practical resources, and conversations about how we can create a future of work that values people rather than treating them as disposable."},{"name":"The Life Design Workbook","description":"Get ready to design a life that truly fits you! The Life Design eBook is your guide to crafting a future aligned with your values, passions, and dreams. Full of hands-on exercises, practical advice, and inspiring insights, this book helps you create the life you’ve always imagined—one step at a time."},{"name":"Standards for Online Transparent Agency (STOA)","description":"Food has nutrition labels. Financial products have disclosure requirements. Social media shapes what billions of people believe — and offers no way to understand how or why. Built the research, the prototype, and the protocol to explore what transparent, user-controlled context could look like. - Expert co-design workshops with specialists from Article 19, Center for Data Innovation, American University, and Check My Ads Institute; prototype walkthroughs with ten governance and HCI practitioners. - Fully interactive mid-fidelity prototype built in Figma Make — original design principles, UI component library, prompt-driven interaction design. - 166-page technical specification including the Canonical Social Object Model (CSOM), Symbolic Reasoning Engine, and federated Context Ledger. Two peer-reviewed publications (HCI International 2024; IHCI forthcoming 2026). Preprint: zenodo.org/records/18154981"},{"name":"Exploration x Design Method Cards","description":"This deck of 35 cards includes a collection of 18 methods for practicing self-guided learning. Each method is steeped in design thinking concepts that are used by designers, innovators and educators to support creative problem solving. Included in the deck are subjects to focus your exploration. These include: Nutrition, Biology, Psychology, Linguistics, Geology, Astronomy, Zoology and Sociology The objective is to enable you to use what's around you for self guided learning. You don't need any text books, worksheets or access to the internet. Each card guides you to use what's available at home and in your neighborhood. Expand your knowledge of the world around you and learn more about yourself through creative exploration."},{"name":"Velma Magazine","description":"Austin's first and only women-in-tech publication. DESIGN. CODE. START."},{"name":"Key to the Street","description":"Key to the Street empowers pedestrians to rally together to improve conditions in their cities — making neighborhoods safer and more appealing places to live."},{"name":"SheHacks & SheDesigns ATX","description":"In 2013, I created a series of weekend hackathons to support female founders and women in tech to drive real change towards a more inclusive industry. By pairing and promoting these collaborations, a community of allies contributed to breaking down barriers, challenging stereotypes, and creating a more balanced and innovative tech ecosystem."},{"name":"Austin Pedestrian Advisory Council","description":"As a founding member of the Austin Pedestrian Council, I am proud to have contributed to the advocacy and development of pedestrian-friendly initiatives in Austin. Since 2013, the council has been instrumental in promoting safer and more accessible walking environments throughout Austin."},{"name":"Girl Geek Dinners Melbourne","description":"I joined GGD in early 2011, more of an honorary geek really... But found the group to be supportive, interesting & very worthwhile. I joined the founder, Jess Lowry as co-organizer in August 2011."}],"skills":[{"name":"Podcasting"},{"name":"Storytelling"},{"name":"Internet Safety"},{"name":"Technical Specs"},{"name":"Content Moderation"},{"name":"Change Management"},{"name":"Organizational Design"},{"name":"Strategic Planning"},{"name":"Socio-technical Strategy"},{"name":"Participatory Design"},{"name":"Director level"},{"name":"Collaborative R&D"},{"name":"Creative Writing"},{"name":"Contextual Inquiry"},{"name":"Live Music Performance"},{"name":"Lifestyle Writing"},{"name":"Opinion Writing"},{"name":"Risk Management"},{"name":"User Experience Writing"},{"name":"Content Producer"},{"name":"Online engagement"},{"name":"Game Mechanics"},{"name":"Interviewing"},{"name":"Online Community Moderation"},{"name":"Content Governance"},{"name":"Content Production"},{"name":"Brand Strategy"},{"name":"Experience Design"},{"name":"E-Commerce"},{"name":"Interaction Design"},{"name":"Wireframing"},{"name":"IA"},{"name":"Game Design"},{"name":"Human Centered AI Design"},{"name":"Search Engine Optimization (SEO)"},{"name":"Client Presentation"},{"name":"Interpersonal Communication"},{"name":"Professional Ethics"},{"name":"Global Delivery"},{"name":"Mixed Methods Research"},{"name":"Mindful Learning"},{"name":"Content"},{"name":"Life Design"},{"name":"Card Design"},{"name":"Graphic Design"},{"name":"Instructional Design"},{"name":"Self Learning"},{"name":"Customer Experience Design"},{"name":"Organizational Effectiveness"},{"name":"Culture Change"}],"awards":[{"title":"SXSW Eco Place by Design Finalist","date":"2013-10-01","awarder":"SXSW Eco","summary":"Key to the Street was demonstrated as an early stage prototype along with other finalists."},{"title":"Artist in Residence","date":"2013-01-01","awarder":"Banff Centre","summary":"Banff Centre is a post-secondary institution providing educational programs across leadership, mountain culture and artistic disciplines. Indigenous Leadership programs provide the knowledge and skills to build communities and lead organizations. Thematic residencies focus on artistic research and project development based on a specific theme. Self-directed residencies allow artists to focus on their practice in a supportive environment. Practicum programs offer practical hands-on training."}],"publications":[{"name":"Human-Centered Organizational Renewal: Transformative Design Science in Action","summary":"Organizational transformation is one of the biggest challenges businesses face in today's global economy. Businesses need to adopt radically different operational requirements to satisfy the expectations of consumers and shareholders. This study proposes methods to shift organizations from survival mode to effective transition through human-centered design methodologies."},{"name":"Redesigning City Streets with a Mobile Phone","summary":"Have you ever asked yourself, \"What can I do today to make my city a better place to live?\" Key to the Street is a cloud-based service that allows anyone with a mobile device to participate in the design of public spaces. The main focus is encouraging more people to walk—the cheapest and easiest way to improve one's wellbeing. I'm starting with a focus on walking because most cities need to scale down to allow for this basic activity—to put the focus on health and sustainability. People are encouraged to use Key to the Street when they're physically standing at the exact location they hope to help improve. Everyone can share their ideas for better designs and learn from one another. Cities can become even better by enabling more people to participate in urban design."},{"name":"Taking it to the streets: Austin designer's mobile tool helps all create walkable cities","summary":"The urban design tool gives pedestrians a voice by sourcing feedback from citizens so city planners can make well-informed decisions for development projects."},{"name":"Use This Urban Design Tool To Prototype A Different Street Outside","summary":"Let’s say you’re out for a walk one day, and you come across a part of the city that could use some work. You have some ideas–a walkway and park here, some trees and shrubbery over there. You probably just keep it all to yourself. But what if you could put it to paper and share it with the world?"},{"name":"Use This Urban Design Tool To Prototype A Different Street Outside","summary":"Let’s say you’re out for a walk one day, and you come across a part of the city that could use some work. You have some ideas–a walkway and park here, some trees and shrubbery over there. You probably just keep it all to yourself. But what if you could put it to paper and share it with the world?"},{"name":"Jessica Lowry: The winning pitch at SXSW","summary":"We worry about the effects video games may have on our children, but we don’t ask ourselves the consequences of rarely experiencing walking. When I heard The Banff Centre was holding a pitch session at South by Southwest (SXSW) I knew exactly what I wanted to put before the panel: walking as a form of storytelling. So on March 10, at 9:30 a.m. I waited for a bus that would drop me off five blocks from the Hilton in downtown Austin."}]}