{"$schema":"https://raw.githubusercontent.com/jsonresume/resume-schema/v1.0.0/schema.json","basics":{"name":"Krishna Tammireddy","label":"Head of AI","summary":"AI leader with 20+ years across insurance, fintech, telco and energy, specializing in shipping GenAI and ML solutions in regulated environments while building secure, scalable platforms and embedding governance at board level.","location":{"city":"Sydney, Australia"},"profiles":[{"network":"LinkedIn","username":"tammireddy","url":"https://linkedin.com/in/tammireddy"},{"network":"Growth Road Newsletter","username":"growthroad","url":"https://growthroad.beehiiv.com/"}]},"meta":{"canonical":"https://saywise.com/member3250","version":"v1.0.0","lastModified":"2026-10-06T07:10:17.874Z"},"x_saywise":{"handle":"member3250","pronouns":null,"availability":null,"oneLiner":"AI leader with 20+ years across insurance, fintech, telco and energy, specializing in shipping GenAI and ML solutions in regulated environments while building secure, scalable platforms and embedding governance at board level.","profileUrl":"https://saywise.com/member3250","markdownUrl":"https://saywise.com/member3250/profile.md","pdfUrl":"https://saywise.com/member3250/resume.pdf","archetype":{"code":"HE-DG","name":"Junction Navigator","url":"https://saywise.com/sca/83984532f7f8","rarity":"One of the first Junction Navigators on Saywise"}},"work":[{"name":"Stealth AI Startup","position":"Co-Founder","location":"Sydney, New South Wales, Australia","startDate":"2025-10-01"},{"name":"Greenstone Financial Services","position":"Head of AI Solutions","location":"Sydney, New South Wales, Australia","url":"https://greenstone.com.au","startDate":"2023-10-01","endDate":"2025-11-01","summary":"Led enterprise AI program across a regulated insurer, combining strategy with hands-on build and delivery. Co-designed roadmap with C-suite and architected the Automated Quality Management platform auditing 100% of calls with ~90% automated QA workflows. Delivered 7 production voice/chat agents reducing after-hours OPEX by 85% and improving NPS by 75. Launched Outbound Lead Nurture and Dishonour agents with DNC suppression and warm-transfer flows. Established AI Factory with prompt versioning, safety testing, observability and incident runbooks. Partnered on Azure/AWS architecture and mentored engineers on CI/CD, model registry, and RAG/guardrails practices."},{"name":"Endeavour Energy","position":"Head of AI (Manager, AI Strategy & Delivery)","location":"Sydney, NSW","startDate":"2023-03-01","summary":"Lead AI strategy, governance and delivery for a SOCI-regulated electricity distributor. Authored the enterprise AI Guardrails Framework with risk-tiered classification and promotion gates. Delivered voice AI for 700 field workers using Microsoft Foundry to draft risk assessments as crews talk through tasks. Deployed Microsoft Agent 365 as the governance layer with shadow AI detection via Darktrace/SECURE AI. Rolled out Microsoft 365 Copilot, Copilot Studio, and Databricks across the organization with role-based enablement. Completed organization-wide AI audit and co-authored board AI risk deep-dive."},{"name":"Leaders for Climate Action","position":"Member","url":"https://lfca.earth","startDate":"2023-01-01"},{"name":"Nowigence","position":"Product Executive","location":"Sydney, New South Wales, Australia","url":"https://nowigence.com","startDate":"2022-07-01","endDate":"2023-09-01","summary":"Hands-on AI product and platform scale-up. Scaled LLM pipeline from low to high throughput, cutting latency and Azure costs through batching, caching, and prompt optimization. Instituted MLOps at scale with MLflow, evaluation gates, data contracts, and rollback strategy. Improved release reliability and supported GTM with recommendation and summarization features."},{"name":"DeepFacts.io","position":"Product Strategist - Advisory Consultant","location":"Hyderabad, India","startDate":"2021-10-01","endDate":"2023-09-01","summary":"Oversaw product strategy, channel marketing, demand generation, and go-to-market strategy. Involved in marketing and strategic planning of the ProRithm Monitoring device."},{"name":"Invente Technologies","position":"Co-Founder & Product Strategy Executive","location":"Hyderabad, India","url":"https://invente.io","startDate":"2020-04-01","endDate":"2022-06-01","summary":"Led the company from inception across product strategy, development, marketing, operations, customer success and growth. Designed a comprehensive employee productivity app attracting top talent and achieving product-market fit."},{"name":"UAE Exchange","position":"Director of Strategic Product Program & Customer Success","location":"Abu Dhabi, United Arab Emirates","url":"https://uaeexchange.com","startDate":"2018-01-01","endDate":"2020-02-01","summary":"Led data and ML transformation across 45 countries, unifying CRM for a 5,000-agent network and reducing average handle time by 22%. Ran the CEO-sponsored CHASE program delivering AED 80M incremental revenue against a AED 15M target. Delivered ML-assisted FX-pricing improvements with risk and compliance controls."},{"name":"Ensurity Technologies","position":"Strategic Product Advisor","location":"Hyderabad, Telangana, India","url":"https://ensurity.com","startDate":"2016-08-01","endDate":"2017-12-01","summary":"Strategic Partnerships, Market Expansion, Business Models. Focused on strategic partnerships and market expansion. Built business models and entered the Southeast Asian market, including Vietnam."},{"name":"50K Ventures","position":"Product Strategy Advisor and Partner","location":"Hyderabad Area, India","startDate":"2015-04-01","endDate":"2022-09-01","summary":"Coached and mentored startups focusing on growth strategies, product metrics, and business model development. Assisted in M&A processes and played a key role in startup acquisitions."},{"name":"JunoTele Solutions Private Limited","position":"Co-Founder & Product Business Executive","location":"Singapore","startDate":"2014-04-01","endDate":"2017-08-01","summary":"Ownership of P&L. Ownership of Product, Revenue, Marketing, Strategy, Market Expansion, Customer Success Successfully fundraised and launched an Integrated POS terminal, managing finances and strategic partnerships."},{"name":"JunoTele","position":"Co-Founder","location":"APAC","startDate":"2011-01-01","endDate":"2015-01-01","summary":"Co-founded and drove P&L with ML for carrier-billing across 7 APAC telcos, achieving 12% ARPU lift."},{"name":"BlackBerry","position":"Head of App World Product & Marketing, APAC, Middle East & Africa","location":"APAC/MEA","url":"https://blackberry.com","startDate":"2010-08-01","endDate":"2014-04-01","summary":"Led app platform expansion from 0.5M to 50M installs across APAC and MEA. Managed carrier billing and BB Music integrations at scale."},{"name":"Cellmania","position":"Head of Product Strategy & Expansion, Asia","location":"India","startDate":"2009-10-01","endDate":"2010-08-01","summary":"Acquired by BlackBerry Telco, Product GTM, Internal & External Partnerships, Community, Strategy, Market Expansion, Micro Transactions, carrier billing. Own the P&L responsibility for the APAC region. Set up and launched business operations in APAC, scaling operations across various regions. Developed Mobile Developer Network and formed strategic Telco partnerships."},{"name":"EA Mobile","position":"Head of Mobile Games Product Sales & Marketing, India","location":"India","startDate":"2008-10-01","endDate":"2009-10-01","summary":"Developed India Market Strategy, launched products on major Telcos, licensed IPL cricket game, and initiated bundled products."},{"name":"Telstra Mobile","position":"Mobile Games Producer","location":"Australia","url":"https://telstra.com.au","startDate":"2006-08-01","endDate":"2008-09-01","summary":"Planned Mobile Games Strategy, streamlined operations, formed strategic partnerships, and transformed the product from MVP to a fully productized version. Defined and executed the product roadmap for Mobile Games (Direct to Customer), transforming it from a minimum viable product (MVP) generating $1000 monthly to a fully productized version with strong product-market fit, achieving monthly revenue of $3,000,000 in just 18 months. Collaborated closely with designers, end customers, technology teams, & marketing teams to ensure the successful development, launch, and improvements of the Mobile Games product."},{"name":"gametel","position":"Product Operations and Strategy Manager","location":"Brisbane, Queensland, Australia","startDate":"2005-08-01","endDate":"2006-08-01","summary":"Managed operations, strategy, project delivery, planning, and general management. Set up operations in the Philippines and handled negotiations and contracts."},{"name":"Telstra, Cellmania, Gametel, EA Mobile","position":"Product Growth & Partnerships","location":"APAC","startDate":"2005-01-01","endDate":"2009-01-01","summary":"Held product growth, partnerships, and GTM roles across telecom and gaming companies, scaling distribution and user acquisition."}],"education":[{"institution":"GrowthX®","startDate":"2022-02-01","endDate":"2022-04-01"},{"institution":"University of Melbourne - Melbourne Business School","studyType":"MoM in Marketing, Strategy"},{"institution":"Australian Institute of Management","studyType":"Certificate in Customer Retention, Acquisition, Value Analysis and Profitability in customer retention & acquisition"},{"institution":"Telstra Learning Academy","studyType":"Market Based Management in Marketing/Marketing Management, General"},{"institution":"University of Otago","studyType":"B.Sc in Microbiology, General"},{"institution":"Melbourne Business School","url":"https://mbs.edu","studyType":"Master of Management (Marketing & Strategy)"},{"institution":"University of Otago","studyType":"B.Sc. Microbiology"},{"institution":"Australian Institute of Management","studyType":"Certificate - Customer Retention & Acquisition"}],"projects":[{"name":"AI Transformation Roadmap & Capability Uplift","description":"Defined and executing Greenstone’s multi-year AI transformation roadmap, including talent development, technology modernization, and business alignment. Outcome: Elevated the organization’s AI maturity, building an empowered in-house AI team, and positioned Greenstone as an industry innovator."},{"name":"AI-Powered Automated Quality Management System","description":"Designed and led the implementation of an automated Agentic OS System orchestrating 60+ AI agents, AI-driven QA framework for insurance contact centers, aligning with APRA/ASIC regulations and industry best practices. Leveraged advanced analytics and machine learning for real-time call assessment, risk detection, and continuous improvement. Outcome: Raised compliance standards, enabled proactive risk management, and set new benchmarks in call quality and operational excellence."},{"name":"Conversational AI for Customer Engagement & Retention","description":"Orchestrated the end-to-end delivery of telephony-based conversational AI solutions for customer lead nurturing, payment follow-up, and automated care. Fostered cross-functional collaboration across data science, engineering, and product. Outcome: Improved customer retention, accelerated resolution cycles, and future-proofed Greenstone’s customer engagement platform."},{"name":"Enterprise AI-Powered Virtual Agent Ecosystem","description":"Visioned, architected, and led the rollout of a modular, enterprise-grade AI virtual agent ecosystem spanning inbound customer care, outbound lead nurturing, and payment dishonor automation. Integrated with custom CRM and Azure cloud, supporting high-volume interactions (1,000+ calls/min) with regulatory compliance and measurable business impact. Outcome: Improved operational efficiency, reduced manual intervention by double digits, and enhanced customer experience at scale."}],"skills":[{"name":"AI Program Management"},{"name":"AI Governance"},{"name":"Multi-Agent AI Systems Testing"},{"name":"Change Management"},{"name":"Technology Change Management"},{"name":"Engineering Change Management"},{"name":"Talent Development"},{"name":"Executive Team Alignment"},{"name":"Natural Language Processing (NLP)"},{"name":"Senior Stakeholder Management"},{"name":"Agile Development"},{"name":"AI/ML"},{"name":"Azure Cosmos DB"},{"name":"Azure Functions"},{"name":"Team Building"},{"name":"AI/ML, Compliance, Azure, Analytics, Team Building."},{"name":"Conversational AI"},{"name":"Large Language Models (LLM)"},{"name":"Large Language Model Operations (LLMOps)"},{"name":"Microsoft Azure"},{"name":"Contact center automation"},{"name":"Team Leadership"},{"name":"Enterprise Risk Management"},{"name":"Operational Risk Management"},{"name":"Financial Risk Management"},{"name":"Compliance Management"},{"name":"AI Strategy"},{"name":"Generative AI for Customer Service"},{"name":"Operational Efficiency"},{"name":"Problem Solving"},{"name":"Software as a Service (SaaS)"},{"name":"Analytical Skills"},{"name":"Business-to-Business (B2B)"},{"name":"Voice of the Customer"},{"name":"Customer Experience"},{"name":"NPS"},{"name":"Customer delight"},{"name":"Operations"},{"name":"Sales"},{"name":"Marketing"},{"name":"Mobile Devices"},{"name":"VAS"},{"name":"Business Development"},{"name":"Vendor Management"},{"name":"Mobile Commerce"},{"name":"Mobile Technology"},{"name":"Mobile Content"},{"name":"Mobile Applications"},{"name":"Mobile Internet"},{"name":"Mobile Strategy"}],"publications":[{"name":"Telecom operators: The new payment banks","summary":"MNO have the opportunity to seize the Carrier Billing opportunity and turn carrier billing into the de-facto payment method for payments."},{"name":"Is direct carrier billing the ‘elixir’ that Digital merchants need?","summary":"Digital Goods Monetization Ability to bill in when there is no Data connectivity Symbiotic relationship between MNO & Digital Merchants"},{"name":"Content offering; A cause for dwindling revenues for telcos","summary":"MNOs should be careful not to run into the congestion and declining ARPU issues now faced in 3G environments. MNOs should innovate & embrace Wi-Fi charging for 3rd party content offerings, time based and on-demand speed based offerings rather than Value-based pricing as the market grows to benefit the end consumer."},{"name":"Telco versus OTT: What the consumers would want","summary":"MNO's should roll out data as a service (DaaS). This will enable them to move from backend data services to front-end in the customer play. MNO's with a treasure of data points about each customer including demographic information, average spend and more importantly category spend will be able to facilitate identification of device and pushing relevant OTT apps to the customer. MNO's can also add \"In-Service Consent\"&\"QoS\" as part of DaaS. OTT's preferring better QoS work with the MNO's strategically else move to a narrow pipe with no assurance of QoS.Blackberry is an excellent example of DaaS. Consumers were willing to pay exclusively for BBM plan with an assured QoS. Monetization of services for OTT which is a pain point for them will become as easy as one click payment via Direct Carrier Billing."}]}