Role description
HightouchAbout The Role
As an Deployment Architect, you will be the force behind successful deployments at Hightouch. Working in close partnership with an account team and the Hightouch product team, you will own the full deployment and enablement lifecycle for Hightouch customers. You will be the primary point of contact for customers during deployment and are responsible for executing the technical aspects of customer onboarding, ensuring seamless integration of Hightouch into customers' existing data infrastructure.
In this role, you will be the product expert who translates complex customer requirements into actionable implementation plans. You should have a natural ability to communicate technical concepts clearly to both data engineering teams and business stakeholders. As the primary owner of the deployment lifecycle, your focus is on creating repeatable, efficient implementation processes that scale across our customer base while maintaining the flexibility to address unique enterprise needs.
What You’ll Do
Drive the onboarding process for customers, working closely with the Account team to ensure alignment between technical execution and customer success objectives
Design and optimize deployment frameworks that can scale across different customer segments while accommodating enterprise-specific requirements
Lead technical discovery sessions and implementation workshops, collaborating with customer data engineering teams and business stakeholders
Create and maintain detailed technical documentation for deployments, including integration specifications, data models, and best practices
Develop and execute implementation plans that minimize time-to-value while ensuring robust, sustainable solutions
Partner with Product and Engineering to identify and resolve technical blockers that could impact customer success
Build relationships with technical stakeholders within customer organizations
Contribute to product development by providing feedback to our engineering team
Standardize and automate implementation processes to increase team efficiency and customer satisfaction
What We're Looking For
5-10 years of experience in technical implementation, solutions architecture, or similar roles with enterprise software
Strong technical background with hands-on experience in data integration, APIs, and enterprise architecture
Proven track record of successfully managing complex technical implementations while maintaining clear communication with a variety of stakeholders
The ability to tackle the most ambiguous customer problems (the "that can't be done" ones) and find a creative paths to successful implementation
Experience creating and optimizing implementation processes that can scale across an organization
Excellence in technical project management with ability to manage multiple concurrent implementations
Strong presentation and facilitation skills with ability to command a room of technical and business audiences
Experience working with data warehouses, ETL processes, and marketing technology is a plus
Bachelor's degree (or equivalent experience)
The salary range for this position is $140,000-$180,000 USD per year, which is location independent in accordance with our remote-first policy. We also offer meaningful equity compensation.