Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Role Overview: 
Drive the commercial success of Genesys’s product and transformation initiatives by owning how sales readiness, revenue potential, and risk are evaluated across a high-impact portfolio of programs. This role directly influences which initiatives progress to market, how they are positioned commercially, and how effectively they translate into incremental bookings and customer value. At Genesys, you will operate at the intersection of innovation, AI-driven customer experience, and enterprise go-to-market strategy, ensuring that new capabilities deliver measurable outcomes for customers and the business.

You will partner closely with senior sales leadership and cross-functional teams to shape decisions that impact revenue growth, market competitiveness, and customer experience. This position offers visibility into enterprise-wide initiatives and the opportunity to influence strategy at scale while expanding executive advisory and portfolio leadership capabilities. 

• Own end-to-end governance of the One Genesys Framework (OGF) sales portfolio, ensuring initiatives meet commercial readiness standards before advancing through key decision gates 

• Evaluate and quantify commercial risk, revenue impact, and field readiness across a portfolio of concurrent programs, influencing progression decisions and escalation paths 

• Develop and apply a structured framework to assess sales readiness, distinguishing between manageable risks and those requiring escalation or delay 

• Drive alignment between Sales, Product, Marketing, Finance, and Partner teams to ensure initiatives reflect real-world market conditions and field constraints 

• Shape executive decision-making by presenting synthesized insights, trade-offs, and recommendations to VP and SVP-level stakeholders 

• Identify cross-initiative conflicts, sequencing risks, and capacity constraints that impact overall portfolio performance and sales execution 

• Lead business case development, including revenue modeling, adoption assumptions, and scenario analysis in partnership with Finance and Sales Operations 

• Influence initiative design by ensuring commercial viability, pricing defensibility, and competitive positioning are embedded early in the lifecycle 

• Facilitate readiness reviews and coordinate stakeholder alignment to ensure Sales organizations are prepared for successful execution 

• Serve as a trusted advisor to senior sales leadership, providing independent, data-driven perspectives that challenge assumptions and strengthen outcomes 

• 12+ years of experience in program management, business operations, enterprise sales strategy, sales operations, or go-to-market roles with progression into strategic advisory responsibilities 

• Demonstrated success operating within complex, matrixed organizations with cross-functional stakeholder alignment 

• Strong expertise in sales strategy, sales operations, or enablement within enterprise environments 

• Ability to develop business cases, financial modeling, and ROI analysis

• Proven ability to assess commercial risk and translate insights into actionable business recommendations 

• Experience exercising independent judgment in ambiguous, fast-evolving situations with competing priorities 

• Background in enterprise software sales or B2B sales operations 

• Experience with governance frameworks, portfolio management, or strategic planning at scale 

• Advanced proficiency with project management and collaboration tools such as Smartsheet, Asana, or similar platforms 

• Strong organizational and prioritization skills with the ability to manage multiple high-impact initiatives simultaneously 

• Excellent written and verbal communication skills, with the ability to influence executive stakeholders 

• Experience with Genesys products, platforms, or cloud-based customer experience solutions 

• Prior partnership with senior revenue leaders such as a Chief Sales Officer or equivalent 

• Experience supporting channel or partner-led sales models 

• Program management certification such as PMP or equivalent 

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Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai. 

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.