Role description
HightouchAbout The Role
As a Technical Account Manager, you'll be the strategic technical partner to our Enterprise customers, helping them get the most value from Hightouch. For each account in your book, you'll own the technical point of view. That covers their CDP and martech strategy, the technical whitespace map, and the consumption story that drives the highest possible rate of renewals and expansions.
In this role, you strive to understand customer requirements and issues at the molecular level. No matter your background, you have a natural curiosity to uncover a customer’s use case and help navigate to the most elegant and efficient solution. Fundamentally, you are enamored with how a company can utilize data to its fullest extent. Utilizing this curiosity and knowledge, your goal is to guide the customer into their ideal future state as well as guide the innovation of the Hightouch platform as well.
What You’ll Do
As a critical member of the Customer Success team you will be responsible for the retention and expansion our largest Enterprise customers
You will be part of a team that will work closely with Sales to strategize on how to increase the adoption of Hightouch within large organizations
From a technical perspective, your primary responsibilities are to ensure customers see the full value in Hightouch’s products, and advise on technical best practices
Provide customers with clear proactive technical guidance and expertise across all our products
Collaborate with Customer Support, Product, Engineering, and other teams to assist with technical escalations
Contribute towards the success of the Hightouch platform by surfacing use cases and problems to Engineering that push our product to the next level
What We're Looking For
5-10 years of experience in a client facing and / or technology focused role where business experience and technical acumen was combined
Experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy
Excellent project management and communication skills
Proven ability to quickly learn new technologies and understand complex systems (SQL, databases, APIs, reporting tools, etc.)
Strong troubleshooting and problem solving skills with a continuous desire to improve your technical acumen
Ability to collaborate cross functionally with different teams and types of people
Ability to work under pressure, deadlines and navigate unexpected roadblocks with ease
Compensation Details
On-Target Earnings Range: $200,000- $250,000 annually
Base Salary: $160,000-200,000 annually
OTE is one component of Hightouch's competitive total rewards package and is location independent in accordance with our remote-first policy. We also offer meaningful equity compensation.