Role description

Customer Care Coordinator

SeniorityJunior

LocationHudson, OH

Posted11/3/2026

PartsSource is the
leading technology and software platform for managing mission-critical healthcare equipment
. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service organizations to maximize clinical availability for patient care and automates the procurement of parts, services and training through a unique digital experience.

PartsSource team members are deeply committed to our mission of
Ensuring Healthcare is Always On®
, which is foundational to our success and growth. Our vibrant culture is built upon aligned values, shared ownership, mutual respect, and a passion for collaborating to solve complex customer problems.

About The Job Opportunity
As a Customer Care Representative in this role, you will be responsible for providing top-notch customer service to clinical engineers in hospital and healthcare clinical settings across North America and internationally. Your primary tasks will involve answering phone calls and responding to emails to address customer inquiries, process orders, and conduct necessary research. It is crucial to have a passion for surpassing customer expectations and building strong relationships.

What You’ll Do
Deliver First in Class Customer Service

Handle inbound customer service calls and email inquiries promptly, ensuring first contact resolution.
Provide professional and accurate responses, demonstrating a high level of knowledge and expertise.
Respond to inquiries regarding order placement/status, billing, part repairs and returns, and quote requests.
Escalate more complex issues to the appropriate department or staff for further assistance.
Arrive on time, prepared, and ready to work at your workstation for scheduled shifts.
Attend required training and meetings to stay updated on product knowledge, policies, and procedures.
Maintain a professional demeanor, striving to establish a positive rapport with every customer.
Offer instructions to customers and troubleshooting assistance for websites and other systems.

Maintain Customer Data and Documentation

Update and ensure the accuracy of customer data, order details, and case information in all relevant systems.
Document customer interactions thoroughly, recording important details and resolutions.
Work closely with the management team to stay informed about changes or updates in products, policies, and procedures.

Collaborate and Assist

Collaborate effectively with colleagues and contribute to a positive team environment.
Demonstrate a willingness to help and support your team members as needed.

Your Background

Customer Service Experience: Possess at least 1 year of prior experience in a customer service role, demonstrating your ability to handle customer inquiries and provide satisfactory resolution.
Strong Communication Skills: Exhibit excellent verbal and written communication skills to effectively interact with customers and convey information clearly.
Empathy and Listening Skills: Display empathy and active listening skills to de-escalate issues and handle situations where there may be order delays or other challenges.
Collaboration: Work well in a team environment, demonstrating a cooperative attitude and a willingness to assist your colleagues.

Benefits & Perks

Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!)
Career and professional development through training, coaching and new experiences.
Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration, and productivity.
Inclusive and diverse community of passionate professionals learning and growing together.

Interested?

We’d love to hear from you! Submit your resume and an optional cover letter explaining why you’d be a great fit.

About PartsSource
Since 2001, PartsSource has evolved into the leading technology and software platform for managing mission-critical equipment, serving over half of the U.S. hospital infrastructure. Our digital systems modernize and automate the procurement of parts, services, technical support, and training for HTM professionals to efficiently and effectively maintain their mission-critical equipment. PartsSource employs over 700 employees nationwide that committed to supporting healthcare providers and ensuring healthcare always on.

In 2021, Bain Capital invested in the business, further accelerating our growth and positive impact within the healthcare industry.

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Company info

PartsSource

Ensuring Healthcare is Always On

PartsSource is the leading evidence-based B2B vertical marketplace and supply chain software platform used by the healthcare provider and supplier ecosystem to improve essential clinical operations, staff productivity, costs, asset uptime and supply chain resiliency. Today we help more than 5,000 member hospitals and more than 15,000 clinical sites achieve sustainable savings and efficiencies. As healthcare’s leading source of the knowledge, processes and components – we can transform your supply chain, the way you work and most importantly, ensure healthcare is always available. In addition to automating the highly complex workflow associated with procurement and vendor management, our team can work with you to identify new opportunities for efficiencies and improved availability, so that your healthcare is always on.

Private companyHiring fast

Founded2001