Company Description
NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.
Job Description
The Transmission Operations Technician is responsible for ensuring the reliable operation of scheduled and live broadcasts by configuring, monitoring, maintaining, and troubleshooting transmission systems in a broadcast production environment. The role provides advanced technical support to maintain broadcast continuity and quickly resolve transmission and system issues as they arise.
This is a project/limited term position, unless otherwise amended or terminated as deliverables within this project are completed.
Job Duties:
- Responsible for rapidly responding to equipment failures and restoring transmission services across satellite, fiber, IP-based, and bonded cellular contribution and distribution paths.
- Communicates and escalates technical and operational issues to management and engineering teams, providing accurate information regarding troubleshooting, impact, and resolution
- Collaborates with Field Operations teams and provides advanced technical support in configuring and troubleshooting field transmission equipment, connectivity, and signal paths.
- Serves as the primary technical contact for resolving live feed issues, coordinating with field, remote, studio, production, and control room personnel to troubleshoot and restore services.
- Operates and troubleshoots various antenna control systems supporting satellite acquisition and transmission operations.
- Configures, monitors, and troubleshoots video-over-IP transmission workflows, including IP addressing, ports, encoding/decoding, signal transport, and contribution feeds.
- Configures, monitors, and troubleshoots bonded cellular transmission systems
- Monitors fixed and critical transmission paths, including network returns, taking immediate corrective action when signal degradation, and equipment failures.
- Collaborates with internal clients, production teams, vendors, and transmission providers to manage technical requirements, maintain production standards, and resolve complex transmission issues.
- Works under the direct supervision of Director, Technical Operations and the Supervisor, Technical Operations Center and is responsible for completing any other tasks as assigned by Manager or Supervisor as needed
Qualifications
Basic Requirements:
- Minimum three (3) years of relevant experience in a broadcast network distribution, satellite operations, or network engineering role
- Fluent English and Spanish (both written & verbal)
- Experience with Evertz video router panels, able to manipulate UDX setting in the router panels to adjust incoming signals
- Experience operating video adjustments of UDX’s for incoming signal adjustment, RTS system for Communications, VUE panel for the Evertz video router
- Experience in calibrating and utilizing a spectrum analyzer to define satellite signals, checking signal quality and anomalies
- Experience operating GUI for satellite decoders/encoders on and Technician level, understanding the fiber network, Video over IP infrastructure and bonded cell workflows.
- Exhibits advanced knowledge in understanding the equipment menu trees and the effects to the signal flow.
- Exhibits advanced knowledge working with various satellite, fiber and IP encoders and decoders
- Demonstrates ability to configure corresponding satellite transport encoders and various encoder parameters
- Demonstrates ability to read and understand a waveform monitor and adjust video quality and audio as well as understanding loudness levels
- Exhibits advanced knowledge of Evertz video router, UDX adjustment, remote source routing to production control rooms in a fast-paced environment.
- Exhibits knowledge of the immense fiber connectivity highway throughout the USA and LATAM
- Demonstrates strong knowledge of fiber-optic transmission infrastructure
- Demonstrates in-depth knowledge and operational experience with KU-Band and C-Band satellite downlink and uplink systems supporting live broadcast operations.
- Possesses strong knowledge of satellite transmission systems, including steerable antennas, satellite receivers and decoders, signal acquisition, frequency coordination, and associated transmission parameters.
- Demonstrates in-depth technical knowledge of satellite, fiber, video-over-IP, and bonded cellular transmission infrastructure, with the ability to quickly identify, troubleshoot, and resolve equipment, connectivity, and signal-related issues.
Desired Characteristics:
- Quick learner with emerging technology and system implementations.
- Exceptional communication, time management, analytical and organizational skills with the ability to collaborate effectively with Engineering, News, Sports, Entertainment, Production, vendors, transmission providers, and external partners.
- Self-starter who exhibits ownership on assigned tasks and who will push for solutions that solve immediate problems while building towards long-term goals
- Ability to multitask and work in a fast paced, dead-line driven environment
- Accustomed to working in a team and collaborating with all levels within the organization
- Ability to build rapport with clients and manage expectations
- Ability to effectively be flexible in approach, and respond well to pressure
- Ability to lead and direct others, promote positive work environment and problem solve
- Process oriented, good at identifying and implementing best practices
- Change agent, creative and adaptable when facing challenges
Additional Requirements:
- This position is required to be performed full-time from an NBCUniversal-designated worksite.
- Must be willing to work in Miami, Florida
- Willingness to travel and work overtime, and on weekends with short notice
- Must have a valid driver’s license
- The candidate must be willing to work flexible hours including late and/or last-minute scheduling changes in a 24/7 production work environment.
- Must be available to work (whenever necessary for show production) early mornings, evenings, holidays and weekends.
- Must have unrestricted work authorization to work in the United States.
- Must be covered by Solutions, NBCU’s Alternative Dispute Resolution Program
Additional Information
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.