Warehouse QA Associate

Job Title: Warehouse QA Associate

About Us: iFixit is the nexus of a global community showing people how to fix the things they own. We believe that we can make the world better by empowering people to take control of the things they own. We are the world's foremost experts in repair, and we've set the gold-standard for online repair documentation. Every day we help thousands of people fix their stuff, and we’re on a mission to help millions more.

iFixit’s Expansion to Chattanooga: Our roots are in the California technology startup world, but our passion is tinkering. We are thrilled to be joining the making and manufacturing culture of Tennessee.

We are excited to have officially moved into our eastern distribution hub and headquarters! We built a 50,000 square foot flagship location blocks from downtown in the historic Onion Bottom neighborhood on 12th street. Read more about our plans.

We're hiring for a Warehouse QA Associate to help inspect and prepare products for sale, investigate quality issues, and coordinate returns with suppliers. This role supports our mission to ensure customers receive only the best parts for a successful repair experience.

Job Responsibilities:

• Inspecting products to ensure they conform to established quality standards and specifications, following documented processing procedures. This may include visual inspection, measurements, and/or functional testing.
• Verifying that there are no discrepancies between the physical product being inspected and the product represented on our website’s product page or the product documented in our inventory system.
• Processing and labeling inbound inventory.
• Receiving and stocking products in an organized manner, ensuring accurate inventory tracking and proper placement on warehouse shelves.
• Performing inventory inspections as appropriate when a quality issue or concern is raised by the Customer Operations team.

• Performing routine product inventory counts and investigating discrepancies to ensure accurate reporting of inventory availability.

• Developing technical knowledge of core products — particularly display assemblies and batteries.
• Assembling components and materials into finished product assemblies according to documented processing and packaging procedures, ensuring product assemblies meet specifications.
• Following proper safety procedures when handling batteries, including compliance to labeling regulations.
• Operating warehouse equipment including, but not limited to, pallet jacks, barcode scanners, and tape dispensers.
• Ensuring a safe and organized work environment in compliance with all applicable safety regulations and procedures.
• Performing others tasks as needed and as directed.
• Help iFixit change the world forever.
• Contribute to, and keep up with, our rapid-paced environment.
• Win the hearts and souls of the world over to repair.
• Maintain our high quality standards with an obsessive attention to detail.
• Being awesome.

Job Requirements:

• Prior experience in quality assurance, product inspection, or a related field preferred.
• Strong attention to detail with the ability to identify and communicate product discrepancies.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Availability to work 40 hours a week Monday - Friday.
• Effectively communicate and work in a team environment.
• Experience with computers and inventory management software.
• Previous warehouse experience including shipping and usage of RF guns is beneficial.

Background on iFixit: We are the leading internet destination for repair, and the champions of the Right to Repair political movement. Our work is reshaping the electronics industry, and manufacturers are rapidly shifting to build repair supply chains. We’re going to provide the logistics and technology they need to do so.

iFixit is an ambitious organization: We are an e-commerce company, a how-to instruction publisher, a tool maker, and a public advocate.

We provide repair supply chain support to Microsoft, Google, Motorola, Samsung, Logitech, and more. We provide technician training for Home Depot’s power tool rental fleet. iFixit is the largest online resource for hospital equipment repair information. And more!

Our ambition is nothing short of making repair the default behavior for society. We are a catalyst shifting the world to a circular economy, and we need your help to do it.

iFixit is an awesome place to work. Here are some of our perks:

• A career where you will be actively working to make the world better.
• A repairable laptop, and any software you need.
• Full benefits package. Competitive medical, dental, vision and life insurance with generous employer contribution. Plus a stipend toward coverage for your dependent(s).
• 401k plan with 4% employer match.
• Flexible vacation time + paid holidays.
• Dependent Care FSA.
• Generous stipends towards repair & wellness.
• $400 towards a bike or alternative method of transportation.
• A sweet pair of headphones to get your head in the game.
• Team member discounts on parts and tools.
• Charitable contribution matching! We'll 100% match your tax deductible contribution.

Diversity Statement: When you go to a website like iFixit and scroll through the guides, it's easy to forget that there are tons of real people keeping all those bits and bytes running smoothly. But there are literally dozens of us! We're a diverse team, split between two continents—but we're united by a love of tinkering and repair.

iFixit is proud to be an equal opportunity employer. Because we are trying to everyone to fix every thing, we need a team as diverse as our online community. We believe that it takes people of all backgrounds to help us fix the world. Therefore, iFixit does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as protected veteran, status as an individual with a disability, or any of the other important characteristics that make us unique and valuable. iFixit participates in E-Verify.

iFixit is committed to creating a diverse team—not only in who we hire—but through creating a supportive environment for all of our team members based on mutual respect and inclusivity.

To Apply: Send us your resume, as well as a cover letter, explaining why you want to work for iFixit and why you're the ideal candidate for the job. We look forward to hearing from you!