Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Director of Sales, State and Local Government, East
Role Overview:
Drive growth and elevate how state and local government agencies deliver meaningful customer experiences through modern cloud and AI-powered engagement platforms. This role shapes regional strategy, influences enterprise-level decisions, and empowers a high-performing sales organization to deliver measurable public sector impact. At Genesys, you will help government organizations better serve their communities by improving accessibility, responsiveness, and digital engagement. You will own the end-to-end success of the East region, partnering with senior leaders and customers to accelerate adoption of innovative solutions such as Genesys Cloud. This position offers strong visibility, leadership influence, and the opportunity to expand your impact across enterprise initiatives and emerging technologies.
Key Responsibilities:
- Lead and scale a high-performing regional sales team to exceed revenue targets and drive consistent growth across state and local government accounts
- Develop and execute regional sales strategies that expand market share, increase new logo acquisition, and accelerate customer expansion and platform adoption
- Own accurate forecasting and pipeline management to ensure predictable revenue outcomes and strong business performance
- Partner with senior executives, stakeholders, and cross-functional teams to align strategy and deliver high-impact customer outcomes
- Drive complex, enterprise-level sales cycles from strategy through close, ensuring alignment with customer needs and long-term value creation
- Build and strengthen executive-level relationships with government agencies to influence strategic initiatives and long-term partnerships
- Coach, develop, and mentor sales professionals to elevate performance, strengthen capabilities, and build future leaders
- Identify and capitalize on market opportunities within CCaaS, digital engagement, and AI to position Genesys as a trusted innovation partner
Required Qualifications:
- 10+ years of sales management experience, preferably in cloud or SaaS-based software environments
- Proven track record of leading high-performing sales teams and consistently exceeding revenue targets
- Demonstrated experience managing complex enterprise sales cycles and achieving quota attainment
- Strong leadership experience in recruiting, hiring, coaching, and developing sales professionals
- Experience engaging and influencing executive stakeholders and decision-makers
- Deep understanding of the public sector landscape, including state and local government environments
- Bachelor’s degree or equivalent professional experience
- Ability to travel up to 50 percent
Preferred Qualifications:
- Experience selling CCaaS, digital engagement, or AI-driven solutions
- Background in public sector sales, specifically within state and local government
- Strong strategic planning and territory management expertise
- Demonstrated ability to drive new logo acquisition and customer expansion strategies
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$156,800.00 - $275,800.00
Benefits:
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Click here to view a summary overview of our Benefits.
Working at Genesys
- AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
- A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
- Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
- Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
- Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
What Happens After You Apply
After you apply, here's what you can typically expect:
- Our Talent Acquisition team reviews your application with the hiring team.
- A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
- Next, you'll meet the hiring manager and other members of the interview team.
- We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
- After interviews are complete, our team will follow up with the final steps.
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
Stay Connected
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Be the one building what's next - where AI, experience and impact come together.
Employee Referral
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.