Role description
Technical Support Specialist
MeeBossAbout This Role
We’re hiring a remote Technical Support Specialist to help customers resolve technical issues through chat and email. You’ll troubleshoot problems, keep support records clear and accurate, and communicate solutions in a helpful, easy-to-understand way.
What You’ll Do
- Respond to customer questions through chat and email.
- Troubleshoot technical issues and guide customers through solutions.
- Document customer interactions, issues, and resolutions.
- Use CRM systems to track and manage support requests.
- Look for practical ways to resolve problems and provide a positive support experience.
What We Offer
- Base pay of $20–$30 per hour.