Communications Specialist (PR & Organic Social)

• Organic Social
• Growing our organic presence across the social channels where developers spend time: LinkedIn and X daily, with a deliberate footprint on Reddit, Hacker News, Discord, YouTube, and emerging platforms, adapting voice to each and using judgment about when the brand should speak and when it should stay quiet
• Telling stories that make builders care: mine our engineers, customers, and community for narratives worth telling, then land them in whatever format the moment calls for, whether that is a thread, a video, a post, or a multi-week launch arc
• Turning launches and company moments into stories with an angle, a sequence, and content people actually share, working alongside product marketing and demand generation
• Engaging on community-first channels as a genuine participant rather than a marketer, and earning the credibility that lets a brand engage there at all
• Producing multimedia content for a technical audience: video, graphics, carousels, quote cards, and event clips, with agency support and with your own hands when speed matters
• Monitoring trends and conversations, and engaging in them on behalf of the brand, same day when the moment is time-sensitive
• Recommending where we play and where we don’t: building the channel strategy for social, making the case for new channels with data, and sunsetting the ones that aren’t earning their keep
• Reporting on engagement rate, impressions, and follower growth as core metrics, with commentary on what drove the numbers
• Handling day-to-day channel administration, including profile hygiene, access and permissions, brand consistency, and community guidelines
• Managing the calendar, approvals, tagging taxonomy, dashboards, and user onboarding in Sprout Social
• Running and scaling our employee advocacy motion so our own people amplify the work
• Coordinating with demand generation so organic and paid social reinforce rather than duplicate each other
• Public Relations
• Knowing our corporate narrative and finding the media moments that reinforce it: which news cycles to enter, which angles carry our message, and which coverage isn’t worth chasing
• Managing day-to-day media operations in partnership with our agency teams in North America and Europe: weekly calls, priorities, deliverable tracking, and quality control on their output
• Drafting press releases, media alerts, pitches, and bylines with agency support, and responding to inbound press inquiries
• Planning and executing individual launches and campaigns, including target outlets, timeline, embargo mechanics, and the asset checklist
• Monitoring competitor and industry news daily, and surfacing reactive opportunities the same day they break
• Managing speaking and awards submissions: sourcing calls for papers, coordinating abstracts with speakers, tracking deadlines and outcomes
• Keeping the newsroom, press kit, and boilerplate current and accurate
• Tracking agency scope, deliverables, and budget burn, and flagging when we are over-using or under-using them
• Reporting weekly on earned coverage: volume, outlet tier, message pull-through, and share of voice

Benefits

• Family First: We support working parents with paid parental leave, including for adoption, so families can bond during that important first year. Leave time varies by country and is locally compliant. We’re proud to support our Bees, and the next generation of innovators!
• Flexible, Remote Work: With Bees across the world, flexibility is a must. We empower employees to work at their personal productivity peak, while staying connected through Slack, video chats, and in-person team off-sites.
• Comprehensive Benefits: We provide competitive healthcare plans that cover medical, dental, vision, retirement, and more. Plus, generous time off to rest, recharge, and spend time with loved ones. Benefits are tailored to local provisions, so you’re supported wherever you live.
• Professional Growth: We invest in the professional growth of our Bees. From conferences and certifications to mentorship and knowledge-sharing. There are plenty of opportunities to sharpen your skills and expand your expertise.
• Health and Wellness: At CloudBees, we believe a healthy workplace supports the whole person. We provide global access to wellness resources like Headspace, along with region-specific tools to care for the mental, emotional, and physical well-being of our Bees.- Have managed project teams or agency partners: setting deliverable expectations, reviewing their work, and pushing back when it misses
• Understand developers and technical audiences. You know what earns their respect and what makes them close the tab, whether from working in developer tooling, living in dev communities, or repeatedly winning over technical audiences
• Are operationally sharp. You build and maintain the calendars, trackers, and reporting that keep the work moving and make our strategy, priorities, output, and results visible to the rest of the company
• Write like it’s your craft. A LinkedIn post, a video script, a byline, and a pitch in the same afternoon, each one sounding right for its channel
• A real footprint in developer communities such as open source, Discord, Hacker News, or Reddit, as a contributor rather than an observer
• Use AI fluently to research faster, explore more directions, and eliminate low-value work, while the ideas, judgment, and taste remain yours
• Have 3 to 5 years in communications, PR, social, content, or community work, with technical subject matter somewhere in the mix: software delivery, CI/CD, agentic coding, security, or platform engineering, or a track record of getting up to speed fast
• Are chronically online in the best way: fluent in how internet culture moves across platforms, early to spot what’s worth jumping on, and honest about what a B2B brand should leave alone
• Hands-on time with Sprout Social or a comparable platform, and the ability to pull, interpret, and contextualize platform analytics without help
• Experience producing content for B2B SaaS, especially developer tools
• Are a storyteller first. You can find the human angle in a technical topic and structure a narrative that builds, and you have work you’re proud to show for it
• Design and video chops: Figma, Canva, Adobe Express, CapCut, or similar
• Strong candidates may also have
• Know the unwritten rules of developer channels. You understand why Reddit downvotes what LinkedIn applauds, what survives a Hacker News comment section, and how brands earn the right to exist in those spaces