Glia Contact Center Migration Consultant

Droisys is an innovation technology company focused on helping companies accelerate their digital initiatives from strategy and planning through execution. We leverage deep technical expertise, Agile methodologies, and data-driven intelligence to modernize systems of engagement and simplify human/tech interaction.

Amazing things happen when we work in environments where everyone feels a true sense of belonging and when candidates have the requisite skills and opportunities to succeed. At Droisys, we invest in our talent and support career growth, and we are always on the lookout for amazing talent who can contribute to our growth by delivering top results for our clients. Join us to challenge yourself and accomplish work that matters

Glia Contact Center Migration Consultant

Location: Remote (USA)

Duration: Long Term

Rate: Open

Job Summary

We are seeking an experienced Glia Contact Center Migration Consultant to lead and support the migration of contact center platforms to the Glia Customer Interaction Platform. The ideal candidate will have expertise in contact center technologies, customer service operations, telephony integrations, digital channels, and migration strategies. This role requires close collaboration with business stakeholders, technical teams, and vendors to ensure a seamless transition with minimal disruption to business operations.

Responsibilities

Lead end-to-end migration initiatives from legacy contact center platforms to Glia.

Analyze current customer service workflows and contact center architecture.

Design and implement Glia solutions, including voice, chat, messaging, video, and co-browsing capabilities.

Configure Glia Contact Center components and integrations.

Collaborate with business teams to gather requirements and define migration strategies.

Coordinate data migration, testing, deployment, and post-production support.

Troubleshoot and resolve platform-related issues during and after migration.

Develop technical documentation, migration plans, and user training materials.

Ensure compliance with security, governance, and operational standards.

Droisys is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. Droisys believes in diversity, inclusion, and belonging, and we are committed to fostering a diverse work environment.