Enterprise Solutions Engineer, SLED

About us

NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries

The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.

NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.

About The Role
We’re seeking a sharp, trusted, and highly autonomous Enterprise Solutions Engineer to help drive NinjaOne’s expansion into the State, Local, and Education (SLED) market. This is a builder role—your chance to shape how we engage complex public sector accounts, scale technical wins, and define what great looks like in enterprise pre-sales. You’ll own the full technical sales cycle—from discovery and architecture through proof-of-concept and implementation—while partnering closely with Account Executives to influence deal strategy and deliver measurable impact. You won’t just run demos—you’ll build the playbooks, tools, and repeatable processes that help us scale. If you’ve helped grow a SLED-focused B2B SaaS business, thrive in high-stakes environments, and want your work to directly shape the next chapter of NinjaOne’s growth, we’d love to hear from you.

Location: We are flexible on remote work from home if you reside in one of the following U.S. states: CO, MA, ME, NJ, NY, NC, or VA 

Travel Requirement: ~30%, including strategic customer meetings, industry events, and team collaboration.

What You’ll Be Doing

• Own the full pre-sales technical experience for SLED and enterprise accounts—guiding prospects through evaluation, product demos, architecture design, and proof-of-concept stages.
• Collaborate closely with Account Executives and Sales Leadership to drive public sector growth and align technical value to agency and institutional goals.
• Partner with onboarding and Customer Success teams to accelerate time-to-value and ensure long-term adoption across large, distributed public environments.
• Support the review and alignment of technical content within RFPs and RFIs, providing subject matter expertise and compliance insight, without owning full proposal management.
• Serve as a strategic voice between Sales and Product—surfacing SLED-specific feedback, identifying feature gaps, and influencing roadmap direction.
• Build and maintain reusable technical assets including lab environments, demo flows, battlecards, and scripts to support a scalable AE-to-SE model.
• Represent NinjaOne at government and education-focused events, conferences, and customer forums.
• Help shape the future of the Enterprise SE function as a founding member of the team, contributing to playbooks, processes, and cross-functional alignment.
• Other duties as assigned.

Technical Requirements

• Proficiency in Windows environments (registry, services, performance troubleshooting).
• Familiarity with Linux/macOS systems and basic command-line troubleshooting.
• Strong understanding of networking concepts, including DNS, VPNs, firewalls, and endpoint protections.
• Hands-on experience with ITSM platforms and endpoint lifecycle management.
• Scripting experience in PowerShell, JavaScript, and/or VBScript is strongly preferred.
• Comfortable navigating complex IT ecosystems and integrating with existing infrastructure.
• Experience with Salesforce, Jira, Highspot, or equivalent systems is required.

About You

• 5+ years of experience in a B2B SaaS pre-sales engineering, solutions architecture, or technical consulting role supporting enterprise level SLED customers.

• Evolved from a technical background (e.g., TAM, support, systems engineer) with practical insight into IT operations at scale across government or education environments

• Strong communicator with executive presence—able to tailor messaging for administrators, technical staff, and agency leadership

• Brings deep domain knowledge in IT operations, RMM, endpoint management, and ITSM-adjacent platforms within the public sector

• Understands how IT teams in SLED environments evaluate, procure, and scale solutions—along with insight into procurement processes and compliance considerations

• Known for high emotional intelligence, technical credibility, and a customer-first mindset

• Operates with adaptability and urgency, excelling in fast-paced, high-growth environments

  Embodies NinjaOne’s values: Curiosity, Integrity, Kindness, Humility, Builders and contributes to an environment where these values thrive

• Bachelor’s degree preferred but not required. Technical certifications (e.g., CISSP, Security+, cloud architecture) are a plus

What You’ll Love

We are a collaborative, kind, and curious community.

We honor your flexibility needs with full-time work that is hybrid remote.

We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.

We help you prepare for your financial future with our 401(k) plan.

We prioritize your work-life balance with our unlimited PTO.

We reward your work with opportunity for growth and advancement.

Additional Information
This position is  NOT eligible for Visa sponsorship.

*Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate.

#BI-Remote

Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage and PTO. This position may also be eligible for bonus, commission, equity, or other incentive compensation, as applicable.

Base salary hiring range for roles based in California, Colorado, Maryland, New Jersey, or Washington: $120,000 USD - $140,000 USD

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.

Candidate Privacy

When you apply, NinjaOne collects and uses your personal information to review your application and manage the hiring process. To learn how we use, store, and protect your data, and what your rights are, please read our Candidate Privacy Policy at https://www.ninjaone.com/candidate-privacy-policy.