University of Chicago
Department
BSD PSY- Administration
About the Department
Job Summary
Responsibilities
Oversees clinical operations for assigned Psychiatry sections, including ambulatory clinics, inpatient/consultation-liaison services at Ingalls and Hyde Park, specialty programs, multidisciplinary behavioral health services, and other patient care initiatives to ensure efficient, high-quality care delivery.
Partners with Section Chiefs, clinical leaders, and healthcare administrators to develop and implement operational strategies that improve patient access, provider productivity, clinical workflows, care coordination, and overall practice performance.
Manages daily clinical practice operations, including clinic workflows, scheduling processes, resource allocation, clinical space room assignments, operational escalations, and coordination across clinical and administrative teams.
Analyzes operational challenges and develops solutions to address evolving clinical demands, capacity constraints, access goals, staffing needs, and changes within the healthcare environment.
Provides operational guidance and support to faculty, clinicians, and administrative teams related to clinical processes, workflows, systems, policies, and best practices.
Monitors key clinical performance indicators, including patient access, visit volume, provider productivity, utilization, referral patterns, documentation compliance, and revenue cycle performance.
Develops and utilizes operational dashboards and reports to evaluate clinical performance, identify trends, and implement opportunities for process improvement.
Collaborates with revenue cycle, finance, access, quality improvement, and hospital operational partners to optimize clinical performance, enhance patient experience, and support sustainable practice operations.
Supports clinical program growth by evaluating operational needs, developing workflows, coordinating resources, and implementing processes that support new and expanded services.
Partners with Section Chiefs and departmental leadership to execute strategic initiatives aligned with Psychiatry’s clinical care mission, quality goals, and institutional priorities.
Provides leadership, oversight and direct supervision to clinical operations staff and administrative teams supporting Psychiatry patient care services and other missions.
Partner with research and education administration to execute any projects across all three missions and assist with leadership and backup coverage for those areas as needed.
Leads continuous improvement efforts focused on operational efficiency, patient access, care delivery models, and standardization of clinical processes across Psychiatry programs.
Develops, implements, and maintains clinical operations procedures, workflows, and standard operating practices to support consistent and effective patient care delivery.
Ensures compliance with University of Chicago Medicine, Biological Sciences Division, departmental, and regulatory requirements through monitoring, education, process reviews, and operational improvements.
Coordinates with hospital and ambulatory partners to support integrated psychiatric care delivery across University of Chicago Medicine locations.
Recommends department priorities, allocates resources and executes strategic plans.
Manages a team(s) including those within hospital functions.
Performs other related work as needed.
Minimum Qualifications
Education:
Minimum requirements include a college or university degree in related field.
Work Experience:
Certifications:
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Preferred Qualifications
Education:
Advanced degree in business, health care administration or related field.
Experience:
Healthcare and/or academic medical experience.
Supervisory experience.
Demonstrated budgeting and forecasting experience strongly preferred.
Previous coding and charge capture experience, as well as thorough working knowledge of ICD-10CM and CPT-4 coding systems strongly preferred.
Previous experience with charge capture management and gross revenue management.
Experience in Epic revenue cycle and/or clinical applications.
Prior experience in a hospital finance setting (i.e. reimbursement, chargemaster, patient financial services, hospital operations, etc.).
Working Conditions
Must be able to manage multiple tasks under time constraints, model strong service orientation, and promote team cooperation.
Strong written and oral skills.
Ability to sit or stand for 4 hours or more.
Ability to use computers extensively for 4 hours or more.
Scheduled work hours may change depending on clinic needs. While primarily open during regular business hours, some evening and weekend hours.
Work may be performed in varied locations inside/outside of the clinical setting, including other campus and off-site locations.
Application Documents
Resume (required)
Cover Letter (required)
The University of Chicago uses AI-assisted tools to streamline and augment some recruitment processes; however, AI is not used to make hiring decisions.
When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.
Job Family
Role Impact
Scheduled Weekly Hours
Drug Test Required
Health Screen Required
Motor Vehicle Record Inquiry Required
Pay Rate Type
FLSA Status
Pay Range
The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.
Benefits Eligible
The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.
In addition to the base pay posted above, this position may be eligible for n/a
Posting Statement
The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.
All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.
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