3–5+ years of experience in IT engineering, systems administration, or a related infrastructure/support role, ideally supporting a remote or hybrid workforce
Solid hands-on experience administering identity and SaaS platforms (e.g., Okta, Google Workspace, Microsoft 365, MDM tools such as Jamf or Intune)
Strong networking fundamentals (TCP/IP, DNS, VPN, firewalls) and comfort troubleshooting connectivity issues for remote employees
Working knowledge of at least one major cloud platform (AWS, Azure, or GCP) and general cloud security best practices
Scripting or automation experience (PowerShell, Bash, Python, or similar) to streamline repetitive IT tasks
Practical understanding of IT security fundamentals — access control, endpoint protection, vulnerability and patch management — and experience supporting compliance frameworks like SOC 2 is a plus
Proven ability to work independently and communicate proactively in a fully remote, asynchronous environment across time zones
Strong customer-service orientation and the ability to explain technical concepts clearly to non-technical colleagues
Bachelor's degree in IT, Computer Science, or a related field, or equivalent hands-on experience. Relevant certifications (e.g., CompTIA Security+, Microsoft/Google admin certs, AWS/Azure fundamentals) are a plus
What the job involves
Zeitview is looking for a mid-level IT Engineer to join our Corporate IT team, working fully remote from anywhere in the US
In this role, you'll take ownership of core systems, infrastructure, and security work that keeps a distributed, remote-first company running smoothly, while also serving as an escalation point for the trickier issues our helpdesk can't resolve on the first pass
You'll partner closely with IT leadership on projects — rolling out new tools, hardening our security posture, and improving how a globally distributed team gets support — and you'll mentor junior IT staff along the way
We're looking for someone who can work independently, communicate clearly across time zones, and bring both hands-on troubleshooting skill and sound judgment about risk and scale
Own and administer core business systems — identity/SSO, endpoint management (MDM), Google Workspace or Microsoft 365, and other SaaS platforms used company-wide
Design, deploy, and maintain the systems and infrastructure that support a fully remote workforce, including cloud-based directory services, VPN, and remote device management
Serve as an escalation point for complex helpdesk and end-user issues that junior IT staff can't resolve, and provide guidance and mentorship to help them grow
Manage IT security fundamentals: endpoint protection, access reviews, MFA/SSO enforcement, patch management, and response to security alerts, in partnership with the security team
Administer and monitor cloud infrastructure supporting internal IT systems (AWS, Azure, or GCP), including backups, uptime monitoring, and basic cost hygiene
Lead or contribute to IT projects end-to-end — tool migrations, onboarding/offboarding automation, new-hire hardware programs, and vendor evaluations — from scoping through rollout
Build and maintain automation and scripting (e.g., PowerShell, Bash, Python) to reduce manual IT work and improve reliability of routine tasks
Maintain clear, current documentation and runbooks for systems, processes, and incident response
Ensure compliance with internal IT policies and support external audits (e.g., SOC 2) by maintaining evidence of controls and access
Partner cross-functionally with People, Security, and Engineering teams to support company-wide technology needs across a distributed workforce