Client Success Manager - Telehealth

Our Company:

At Isaac Health, we're on a mission to improve brain health at the population level by providing greater access to specialty brain health and dementia care services for all. We believe that everyone everywhere deserves to get the care they need, and are striving to make care convenient and accessible while tackling the stigmas that surround brain health conditions.

Since launching in 2022, Isaac Health has scaled to provide brain health and dementia care services to more patients and families across the US. With support from leading healthcare investors, and impactful leaders like you, we’ll continue to provide high-quality patient-centered care for the evaluation and management of brain health conditions and deliver exceptional patient and family outcomes for years to come. With a heavy focus on clinical quality and safety in all that we do, we’ve accomplished excellent outcomes for our patients:

• 92% of patients report an improvement against their cognitive goals in only 3 weeks after working with Isaac Health.
• 73% of patients or their care partners continue to report improvement in neurocognitive symptoms after 6 months
• 70% of patients remain engaged with Isaac Health after 6 months

This is just the beginning for Isaac Health, and we won’t stop building, growing, and iterating until everyone, everywhere can access high-quality, evidence-based brain health and dementia care without high costs or long wait times. We’re looking for mission-driven leaders who share these values, and we need your help as we transform access to high-quality brain health care in the United States and beyond.

To learn more about our company, visit www.myisaachealth.com

The Role:

• Manage the complete lifecycle for Isaac Health's strategic partners to drive growth and engagement; responsibilities include leading implementation, best-practice playbooks and boosting patient and provider adoption, and proving Isaac Health's value.
• Act as the primary contact for customers, addressing needs, concerns, and escalation paths
• Develop success plans, track adoption KPIs, and ensure value realization for clients
• Collaborate with cross-functional teams (sales, marketing, care navigation, product, engineering) to ensure consistent delivery
• Prepare and present regular business reviews with data-driven insights to showcase Isaac Health's value and identify opportunities for growth.

Who You Are:

• 2 years in customer/partner success, implementation or account management.
• Strong growth mindset and results orientation; adept at identifying opportunities to upsell, cross-sell, and deepen engagement within managed accounts.
• Exceptional communicator with the skill to push back constructively to align client expectations and manage complex technical integrations.
• Data-driven, adept at customer analytics, success metrics, and designing structured spreadsheets for reporting and complex matrix management.
• Proven success driving adoption and retention in a health tech environment
• Highly organized with strong project management skills, able to oversee multiple customer relationships, drive growth initiatives, and keep stakeholders aligned on key deliverables.

What We Offer:

• Mission-driven impact:
  • Shape the future of the #1 largest and fastest growing online brain health care company in the world
  • Build a platform that is improving the lives and well-being of hundreds of thousands of people, including those that come from historically underserved groups
  • Join a community of high achievers who have a passion for promoting brain health
• Path to develop and grow:
  • Readily available clinician leadership for case consultations to ensure you always receive the support you need
  • Access to innovative technology to support you in delivering the highest quality of care to your patients
  • Access to continuing training and education
• Remote-first model:
  • Flexibility to choose the hours and schedule that work best for you
  • Work virtually from anywhere in the United States
• Culture and connectivity:
  • A highly responsive and supportive team of clinical and operational management
  • Decreased administrative time for clinicians through ongoing technology improvements and automation
  • Fully integrated, data-enabled EMR with embedded clinical decision support and task management system
  • Opportunity to participate in strategic development initiatives to improve our clinical quality, safety, and processes across the organization

Who we are (our values):

• Patient and Family Focus - relentless focus on advancing the quality of care, clinical experience, patient safety, and the quality of life of those we serve
• Ethics and Integrity - do what is right and demonstrate ethical principles, even when no one is watching
• Commitment - accountable for fully delivering on commitments to our patients, their families, and each other
• Impact and Quality - make a positive impact and deliver high-quality outcomes, based on sound data and evidence
• Compassion - act with empathy, compassion, and kindness; listen to acknowledge and understand; cultivate psychological safety with patients and colleagues
• Collaboration - achieve our goals together as a united team, strengthened by mutual openness, trust, and diversity of thought
• Thoughtful Innovation - continuously evolve our ability to deliver on our mission, prioritizing long-term, strategic bets over short-term gains

Isaac Health takes diversity, equity, inclusivity, and belonging in opportunity seriously. We seek to build a creative, productive, forward-thinking, inclusive team that reflects the diverse communities we aim to benefit because we know that will allow us to do our best work.