Continuous Improvement Operations Coordinator

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France.

As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process.

We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.

We're looking for a Continuous Improvement Operations Coordinator to support the day-to-day execution of continuous improvement programs and projects, ensuring people, processes, and systems operate smoothly. This role supports operational deliverables, data collection activities, operational readiness efforts, system testing, and team training.

You’ll report to the Director, Continuous Improvement and work onsite at our Santa Ana, CA HQ.

Onsite Requirement:

This role requires you to be onsite in the office 5 days per week.

What You’ll Do:

• Daily operational execution: Support the delivery of continuous improvement initiatives and operational priorities to ensure execution remains on track.
• Data collection support: Assist with data collection activities, including procurement, batching, and coordinating work assignments for temporary staff.
• Operational readiness: Help prepare people, processes, materials, and work areas to support new operational launches and process changes.
• System testing: Participate in User Acceptance Testing (UAT) and validate system enhancements prior to implementation.
• Training: Train team members on operational processes, equipment, standard work, and workflows.

Batch & Data Collection Operations:

• Oversee the daily activities of data collection operators, including maintaining priorities, assigning work, and confirming completion.
• Coordinate ad hoc requests and ensure timely execution of operational tasks.

Procurement and Supply Tracking:

• Create and maintain procurement trackers and provide regular updates on procurement status and progress.
• Keep work areas stocked with required operational supplies and materials.
• Monitor inventory levels and coordinate replenishment activities to avoid operational disruptions.

Who You Are:

• 3 years of experience in operations, coordination, project support, or a related field, ideally within a production, fulfillment, logistics, or manufacturing environment.
• Experience directing, scheduling, or coordinating the work of others, including temporary or cross-functional teams.
• Exposure to UAT, process validation, or structured system testing preferred.
• Strong organizational and follow-up skills, with the ability to manage multiple priorities simultaneously.
• Clear communicator capable of training team members and coordinating across operational and technical teams.
• Proficiency with Microsoft Office tools, spreadsheets, and basic reporting.
• Continuous improvement mindset with strong problem-solving and attention-to-detail skills.

Physical Requirements:

• Computer Use: Typing, mouse work, and sitting and looking at a computer potentially for long periods of time
• Hand Use: Regular hand use for various tasks
• Hearing Requirements: Ability to hear alarms, signals, and verbal instructions
• Lifting and Carrying: Ability to lift, carry, and move materials up to 40 pounds
• Phone Answering: Talking on the phone and texting may be required, as well as manual dexterity to operate a computer and phone system efficiently
• Sitting or Standing: Ability to sit or stand for extended periods of time

Hourly Range: 

The hourly range for this position is $27-$32. Actual compensation in this range will be based on a variety of non-discriminatory factors, including location, job level, prior experience, and skill set.

Reasons To Join Us:

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
• Vacation: All full-time employees are eligible for paid vacation
• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
• Employee Discounts: Employees receive discounts on select grading services for approved submissions
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

Candidates must be authorized to work in the United States.

Collectors uses e-Verify to validate your ability to work legally in the United States.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to interviewfraud@collectors.com.

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email interviewaccommodation@collectors.com.

U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.

For New York Residents: In connection with hiring, Collectors Universe, Inc. uses an automated employment decision tool (Brighthire) to assist in evaluating candidates. Collectors Universe, Inc. began using this tool in October 2026.  In accordance with NYC Local Law 144, a summary of the most recent independent bias audit of this tool is available from Brighthire . To request information about the type of data collected, its source, and our data retention policy, contact ta-operations@collectors.com.