Be the one building AI-powered experiences where they matter most.

 

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

 

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Vice President, Product Management, Core Platform Foundations (East Coast)

Location
Remote East Coast, USA (Only)

Role Overview:

At Genesys, we empower organizations to create exceptional customer and employee experiences through Genesys Cloud™, our AI-powered Experience Orchestration platform.

As Vice President, Product Management – Core Platform Foundations, you will lead the product strategy and execution for the foundational capabilities that make Genesys Cloud secure, scalable, extensible, resilient, intelligent, and enterprise-ready. This portfolio includes access control, identity and user management, data segmentation, platform gateway services, API usage visibility, platform limits, CI/CD workflows, storage transparency, self-service administration, automation and integration, multi-region and multi-org capabilities, and business continuity.

This role is critical to enabling large and complex enterprises to confidently administer, govern, integrate, automate, and operate Genesys Cloud at global scale. You will be expected to challenge legacy approaches to platform administration and operations, pushing beyond traditional, manual, and reactive models toward AI-driven, proactive, and outcome-oriented platform experiences. By applying new AI-based methodologies, intelligent automation, predictive insights, and guided operational workflows, you will help customers reduce complexity, anticipate issues, optimize usage, and achieve measurable business outcomes.

You will lead a team of product leaders and product managers, partner closely with Engineering and Architecture, and work with customers and GTM teams to deliver platform capabilities that improve transparency, strengthen trust, accelerate adoption, and redefine how enterprises manage and scale Genesys Cloud.

Key Responsibilities:

• Define and drive the product vision, strategy, and roadmap for Core Platform Foundations across access control, identity, administration, automation, integration, platform operations, multi-region, multi-org, and business continuity capabilities.
• Lead the evolution of Genesys Cloud platform operations from reactive administration to intelligent, AI-assisted experiences that help customers understand usage, anticipate constraints, optimize consumption, and automate routine actions.
• Own platform capabilities including API usage visibility, platform limits, storage reporting, CI/CD deployment workflows, self-service tooling, operational controls, and platform governance.
• Deliver secure, scalable, and intuitive platform experiences that simplify administration, improve customer transparency, and support large-scale and complex enterprise use cases.
• Partner with Engineering, Architecture, Security, UX, Customer Success, Support, Professional Services, Sales, Marketing, and Finance to align strategy, execution, adoption, and business outcomes.
• Engage directly with strategic customers, partners, developers, administrators, and field teams to validate needs, shape priorities, and drive adoption.
• Establish success metrics and KPIs for platform adoption, usability, reliability, governance, operational efficiency, API health, and customer impact.
• Drive consistent platform standards, reusable patterns, and governance models across Genesys Cloud to improve product velocity and customer experience.
• Build, lead, mentor, and scale a high-performing product management organization focused on customer outcomes, technical excellence, and disciplined execution.

Required Qualifications:

• 15+ years of experience in enterprise software product management across SaaS, cloud platforms, or infrastructure products
• 10+ years of experience leading product managers or product leaders within complex, multi-domain portfolios
• Proven track record of delivering enterprise-scale platform capabilities with measurable customer and business impact
• Strong technical depth across APIs, identity systems, cloud architecture, microservices, and platform operations
• Experience building self-service or administrative platforms for technical users, developers, or enterprise operators
• Demonstrated ability to translate complex technical systems into clear product strategy and intuitive user experiences
• Experience supporting enterprise requirements such as governance, multi-region operations, data segmentation, and business continuity
• Strong executive communication and stakeholder alignment skills across technical and non-technical audiences
• Bachelor’s degree; technical degree, MBA, or equivalent advanced experience preferred.

Preferred Qualifications:

• Experience in CCaaS, CX platforms, CRM systems, or customer journey orchestration technologies
• Familiarity with cloud platforms such as AWS and large-scale SaaS environments
• Experience with API governance, developer tooling, CI/CD workflows, and usage-based platform models
• Demonstrated application of AI-driven product strategies to improve automation, insights, and decision-making
• Understanding of emerging AI approaches such as generative AI, agentic workflows, and predictive analytics in enterprise platforms
• Ability to connect platform innovation to measurable outcomes such as adoption, retention, and operational efficiency
• Experience operating in complex, ambiguous environments with diverse stakeholder groups

#LI-Remote

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Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

$246,500.00 - $433,500.00

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

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Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai. 

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

 

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.