Supervisor, Billing & Insurance Verification

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride.

JOB SUMMARY:

The Supervisor, Medical Billing & Insurance Verification is responsible for overseeing the daily operations of billing and insurance discovery activities supporting Baxter Cardiology. This position leads a team responsible for the accurate and timely identification of insurance coverage, claim submission, and resolution of billing-related issues across Commercial, Medicare, and Medicaid lines of business.

The supervisor is accountable for achieving departmental performance goals related to medical billing and insurance discovery, productivity, quality, compliance, and customer service. Responsibilities include supervising staff, monitoring operational performance, ensuring adherence to payer and regulatory requirements, identifying process improvement opportunities, and collaborating with cross-functional partners to optimize revenue cycle outcomes and maximize reimbursement.

The role serves as a leader and change agent by promoting employee engagement, fostering continuous improvement, and supporting organizational initiatives that enhance operational efficiency and financial performance.

What you'll be doing:

Lead, coach, and develop a team of medical billing and insurance discovery professionals, including hiring, onboarding, performance management, and employee development.
Oversee daily billing and insurance discovery operations to ensure timely claim submission, reimbursement follow-up, and issue resolution.
Monitor and manage key performance indicators (KPIs) related to productivity, quality, billing accuracy, insurance discovery success, and service levels.
Analyze billing, claims, and payer trends to identify challenges and implement solutions that improve reimbursement outcomes.
Ensure compliance with HIPAA, Medicare, Medicaid, commercial payer requirements, and other applicable regulations.
Drive process improvements to increase clean claim rates, reduce denials, and accelerate reimbursement.
Partner with Revenue Cycle Management, Patient Financial Services, Compliance, Operations, and other stakeholders to optimize performance and resolve complex issues.
Lead departmental initiatives, workflow enhancements, system implementations, and change management efforts while ensuring operational efficiency and team engagement.

What you'll bring:

High school diploma or equivalent required; Associate’s or Bachelor’s degree in Business Administration, Healthcare Administration, Finance, or a related field preferred.
3 to 5 years of experience in healthcare revenue cycle, medical billing, insurance discovery, claims management, or reimbursement operations.
2+ years of supervisory, team lead, or people leadership experience.
Strong knowledge of Commercial, Medicare, and Medicaid billing and reimbursement processes.
Working knowledge of HIPAA and other federal, state, and local healthcare compliance regulations.
Experience utilizing billing systems, reimbursement platforms, and revenue cycle technologies.
Familiarity with clearinghouses, payer portals, eligibility verification systems, and insurance discovery tools preferred.
Understanding of broader revenue cycle functions, including claims processing, denial management, accounts receivable, prior authorizations, and reimbursement follow-up; experience with cardiology devices or specialty healthcare billing is a plus.

Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a minimum of 3 days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $60,000 - $82,500 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. This position may also be eligible for discretionary bonuses. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

US Benefits at Baxter (except for Puerto Rico)

This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Know Your Rights: Workplace Discrimination is Illegal

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

Role Description

Relevant Archetypes

Claim baxter.com