General Motors
Job Description
Remote: This position does not require employee to be on-site full-time to perform most effectively. The employee’s role enables them to work off-site on a permanent basis. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency.
The territory covers central/southern VT, western NH and upstate NY. Must live in territory or relocate to within a 50-mile radius of Rutland, VT. This job may be eligible for relocation benefits.
The Role
The District Manager Parts & Service serves as a sales professional and business liaison which serves a territorial responsibility for the administration of the Sales and Service Agreements that exist between GM and its dealers. They often act as consultants to the dealers and work reciprocally with them on the development and implementation of their business plans. They may be involved in a variety of initiatives including: execution of marketing initiatives, customer retention, financial analysis, and training.
What You'll Do:
Extreme ownership of District Revenue, Retention & Customer Experience
Serve as a trusted advisor to dealership leadership
Responsible for driving revenue growth, achieving Key Performance Indicators (KPIs) and effective execution of all Customer Care & Aftersales (CCA) programs, initiatives and related activities
Expected to thoroughly prepare for and conduct the standardized dealer contact process with an emphasis on dealer priorities/needs and GM performance goals
Responsible for analyzing dealer’s marketing and merchandising plans and provide effective recommendations to drive service lane traffic
Responsible for creating and executing annual Business Plans and implementing effective countermeasures to mitigate headwinds
Responsible for successfully addressing and resolving aftersales customer needs, including but not limited to: resolution of Service Parts Assistance Center (SPAC)/Customer Assistance Center (CAC)/Technical Assistance Center (TAC) cases, Goodwill/Warranty/Policy requests
KPIs: Sales Reporting Tool (SRT) sales objective, Net Promoter Score (NPS), Retention, Service Training Standards (STS) Training, EV Training & Compliance
Your Skills & Abilities (Required Qualifications)
Bachelor’s Degree or Equivalent Experience
2+ years of experience leading, guiding and improving dealership Fixed Operations
Proficient automotive industry knowledge and business acumen including service operations, warranty administration and customer experience
Proficient knowledge of Dealership Service & Parts Operations:
Automotive Parts and Service Systems
Dealer Operating Report & Fixed Analysis Tools
Dealership profit department’s structure and interconnectivity
Consultative Selling Skills
Effective oral and written persuasive and informative communication skills
What Can Give You a Competitive Advantage (Preferred Qualifications)
Successfully builds and maintains strong internal/external relationships
Successfully Drives for Results & Drives Change Management
Effectively demonstrates Informative and Persuasive communication skills
Effectively works autonomously with strong Time Management & Prioritization Skills
Effective With Timely Problem Solving
Consistently Demonstrates Innovation and Creativity
Consistently Demonstrates Initiative & Adaptability
Strong Customer Orientation & Conflict Resolution
Compensation:
The expected base compensation for this role is ($80,700 - $109,400) USD Annually. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.
Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.
Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
Benefits Overview
From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.
Non-Discrimination and Equal Employment Opportunities (U.S.)
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
Accommodations
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