Role description
Commercial Fleet Service Technician
ALSOAbout ALSO.
We’re ALSO, an electric mobility company originally conceived as a part of Rivian. We’re a passionate team of builders, dreamers, doers and innovators, focused on creating entirely new (not to mention, innovative and delightful) vertically integrated, small EVs designed to meet the global mobility challenges of today and tomorrow. Our mission is to inspire everyone to ride ALSO—replacing many local car, truck and SUV miles with ones on vehicles that are more affordable, more enjoyable and 10-50x more efficient.
ALSO is looking for a Commercial Fleet Service Technician to play a key role in supporting our commercial fleet. You'll own the full service lifecycle — from assembly and maintenance to troubleshooting, repairs, and software updates — while building the processes that scale with us as we grow. If you love getting your hands dirty and thrive in a fast-moving environment, this role is for you!
What You Will Do
Perform assembly, maintenance, repair, tear-downs, and component replacements on electric bicycles to ensure commercial fleet readiness.
Oversee fleet service facility, including inventory of service parts, maintaining cleanliness and organized system for service.
Develop service and maintenance SOPs for commercial fleet.
Troubleshoot both mechanical and electrical issues at the vehicle and subsystem level, using judgment on when to escalate.
Manage vehicle readiness for commercial activities, including mechanical setup, software updates, and ECU flashing using in-house tools.
Pack and prepare vehicles and component parts for shipment, as well as receipt and assembly of vehicles from commercial teams.
Serve as the technical point of contact for commercial field teams, resolving issues remotely and escalating when necessary.
Document service, repair, and troubleshooting activities with clear notes and defect reporting.
Operate vehicles during shakedown, functional checks, and validation rides to confirm readiness.
Travel to provide technical support for commercial events and market fleets as needed.
Maintain tools, equipment, and work areas in safe and organized condition.
What You Will Bring
High school diploma or equivalent required. Technical or vocational training in automotive, EV, or related fields preferred.
5+ years of hands-on experience in bicycle, e-bike, or EV/automotive maintenance and service. Experience with CAN bus diagnostics and fault-code troubleshooting is a strong plus.
Skilled with hand tools, power tools, and diagnostic equipment.
Experienced with electronic control units (ECUs), flashing procedures, and diagnostic tools.
Ability to support commercial teams by executing instructions accurately and providing clear feedback from troubleshooting.
Comfortable working on prototype hardware/software in a fast-paced test environment.
Able to safely operate and ride the vehicles being serviced.
Strong documentation skills, attention to detail, problem-solving skills, and the ability to manage multiple tasks independently.
Willingness to perform physical tasks, including lifting, repetitive work, and working in a shop environment.
Ability to travel to support events in the field as needed.
This position is based in Seattle, Washington and requires in-person work at our facility five days per week. The salary for this position ranges from $25 to $30 per hour, depending on experience and qualifications.
Perks and Benefits
Robust health coverage. Excellent health, dental and vision insurance covered up to 100% by Also. with FSA & HSA options.
One Medical membership and dedicated insurance advocates.
Rich fertility and family building benefits with Progyny.
Flexible time off.
401(k) match.
Why ALSO.
We’re passionate about helping the world find a better way to get there—wherever it is you’re headed.
We’re located in the heart of Silicon Valley and have brought together a world-class team from some of the biggest brands in the technology, automotive, cycling, outdoor recreation and retail spaces.
Together we’re working hands-on to imagine, design and build an entirely new solution to a global set of transportation challenges.