Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Role Overview:
Drive pipeline growth across a defined set of enterprise accounts in the Western United States by identifying, engaging, and converting high value opportunities into qualified pipeline. This role shapes how Genesys expands its footprint by opening new logos and unlocking growth within existing customers through strategic engagement. You will partner closely with Account Executives and cross functional teams to influence territory strategy, align outreach to business priorities, and accelerate revenue outcomes. At Genesys, you contribute to redefining customer experience through cloud and AI driven innovation that helps organizations deliver more empathetic, connected interactions at scale. Success in this role builds exposure to enterprise selling motions, senior stakeholder engagement, and long term career progression within a global sales organization.

Key Responsibilities:

Drive multi channel outbound prospecting strategies that generate qualified pipeline across new logo and existing enterprise accounts
Identify and prioritize high value opportunities through deep account research, market insights, and customer intelligence
Engage senior decision makers and influencers to build credibility and advance strategic sales conversations
Partner with Account Executives to develop and execute territory plans that increase pipeline coverage and conversion rates
Uncover expansion opportunities within existing customers by aligning solutions to evolving business challenges and growth objectives
Qualify inbound and marketing generated leads into high quality opportunities that accelerate sales velocity
Position Genesys Cloud and CX solutions in a way that connects customer challenges to measurable business outcomes
Leverage data, analytics, and modern sales tools to continuously optimize outreach effectiveness and engagement strategies
Maintain accurate pipeline visibility, activity tracking, and forecasting within Salesforce to support revenue predictability
Consistently meet or exceed pipeline generation targets, meeting goals, and conversion metrics tied to territory performance

Required Qualifications:

1 to 3 or more years of experience in a BDR, SDR, or inside sales role within SaaS, cloud, CX, or technology environments
Proven track record of outbound prospecting and pipeline generation in complex or enterprise level accounts
Experience engaging mid to senior level stakeholders within large organizations
Strong understanding of enterprise sales cycles and account based selling approaches
Proficiency with Salesforce, LinkedIn Sales Navigator, and modern sales engagement platforms
Strong communication, organization, and time management skills
Demonstrated ability to manage multiple priorities in a performance driven environment

Preferred Qualifications:

Experience selling or supporting customer experience, contact center, or cloud based platforms
Familiarity with AI driven sales tools and data informed prospecting strategies
Exposure to account based marketing or coordinated enterprise sales motions
Strong business acumen with the ability to connect technical solutions to business value

#LI-CP1

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$48,600.00 - $85,400.00

Benefits:

Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments

Click here to view a summary overview of our Benefits.

Working at Genesys

AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

Our Talent Acquisition team reviews your application with the hiring team.

A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

Next, you'll meet the hiring manager and other members of the interview team.

We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Role Description

Business Development Representative- West

Be the one building what's next - where AI, experience and impact come together.

Relevant Archetypes

Claim genesys.com