Business Services Representative

Career Team is a leading workforce development organization on a mission to transform lives.  We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country.  At Career Team, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.

Job Title: Business Services Representative

Location: Kentucky Career Center, Bowling Green, KY

Reports To: Executive Director

The Business Services Representative (BSR) serves as the primary liaison between the Kentucky Career Center and regional employers, fostering collaboration to address workforce needs and trends. This role develops and maintains relationships with employers; plans, coordinates, and facilitates employer-site, regional, and Kentucky Career Center hiring events; and secures work experience (WEX) and on-the-job training (OJT) contracts to benefit both jobseekers and businesses. The BSR ensures effective communication and follow-up with employers, Career Advisors, and participants to support successful workforce solutions.

Key Responsibilities

Employer Engagement

• Advise employers on regional workforce trends and provide insights to help meet their hiring needs
• Gather input from employers regarding workforce challenges and opportunities to align services accordingly
• Build and maintain strong relationships with regional employers to foster trust and collaboration

Program Coordination

• Secure WEX and OJT contracts with employers, ensuring opportunities align with participant goals and employer needs
• Regularly check in with employers to monitor participant progress during WEX or OJT placements

Hiring Event Planning and Coordination

• On-Site Hiring Events: Partner directly with employers to organize and conduct hiring events at their facilities, including identifying hiring needs, coordinating dates and schedules, confirming available positions and candidate qualifications, arranging event logistics, and helping connect qualified jobseekers with employers
• Regional Hiring Events: Plan and coordinate multi-employer hiring events across the service region in collaboration with employers, Kentucky Career Center staff, community organizations, and other workforce partners; recruit participating employers and coordinate venues, event schedules, setup, and staffing
• Kentucky Career Center Hiring Events: Organize and host hiring events at the Kentucky Career Center, including employer scheduling, space and equipment coordination, candidate outreach, registration or check-in procedures, and on-site support for employer interviews and recruitment activities
• Promote all hiring events through coordinated outreach with Career Advisors, workforce partners, and appropriate communication channels to attract qualified jobseekers and support employer participation
• Serve as the primary point of contact for participating employers before, during, and after events; address logistical needs, provide responsive support, and ensure a professional experience for employers and jobseekers.
• Track employer participation, jobseeker attendance, interviews, referrals, job offers, hires, and other available event outcomes; conduct timely employer follow-up and use results to improve future hiring events

Collaboration and Communication

• Provide timely updates to Career Advisors regarding participant performance, hiring opportunities, event outcomes, and employer feedback
• Lead a weekly meeting focused on employer assistance, hiring event planning, and event outcomes
• Coordinate with internal teams to ensure seamless delivery of workforce services to employers and participants

Qualifications

• Strong relationship-building, communication, and negotiation skills
• Ability to analyze workforce trends and align services with employer needs
• Proficiency in event planning and management, with attention to detail
• Ability to coordinate multiple events, communicate with diverse stakeholders, and document hiring-event outcomes
• Competence in Microsoft Office Suite, Salesforce and workforce data systems

Preferred Experience

• Previous experience in business outreach, workforce development, human resources, recruiting, or employer-facing event coordination
• Familiarity with WEX, OJT, and other workforce development programs is a plus

Work Environment

This is an in-office role requiring frequent interaction with employers, team members, and community stakeholders, as well as travel to employer locations and regional hiring-event venues. The BSR must be adaptable and committed to fostering partnerships that benefit both jobseekers and employers.

Compensation

Beginning annual salary range: $42,000–$52,000, commensurate with experience and qualifications. A comprehensive benefits package is provided.

Application Process

Interested candidates should submit a resume and cover letter highlighting their qualifications and interest in the role.

Career Team  is an equal opportunity employer, dedicated to promoting a diverse and inclusive workplace.

About Career Team:
Founded in 1996, Career Team, LLC is a private workforce development organization.

Career Team’s outstanding record of building the modern infrastructure powering America's workforce has resulted in numerous honors:

• Named by Inc. Magazine as one of America's 500 fastest growing privately held companies
• Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation
• Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program
• Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider

As a socially conscious organization, Career Team has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation’s opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See www.careerteam.com for more information.

Career Team is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.

California Consumer Privacy Act ("CCPA").  Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:

Identifying information, such as your full name, gender, date of birth, and signature; Demographic data, such as race, ethnic origin, marital status, disability, and veteran or military status; Contact information, such as your home address, telephone numbers, email addresses, and emergency contact information; Dependent's or other individual's information, such as their full name, address, date of birth, and Social Security numbers (SSN); National identifiers, such as SSN, passport and visa information, and immigration status and documentation; Educational and professional background, such as your work history, academic and professional qualifications, educational records, references, and interview notes; Employment details, such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records; Financial information, such as banking details, tax information, payroll information, and withholdings; Health and Safety information, such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information; Information Systems (IS) information, such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks; Biometric information, such as facial recognition, fingerprints, iris or retina scans, keystroke, or other physical patterns; and Geolocation data, such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location.

The Company collects Personal Information to use or disclose as appropriate to:

(1) Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (3) Conduct background checks; (4) Manage your employment relationship with us, including for: (a) onboarding processes; (b) timekeeping, payroll, and expense report administration; (c) employee benefits administration; (d) employee training and development requirements; (d) the creation, maintenance, and security of your online employee accounts; (e) reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill; (f) workers' compensation claims management; (g) employee job performance, including goals and performance reviews, promotions, discipline, and termination; and (h) other human resources purposes; (5) Manage and monitor employee access to company facilities, equipment, and systems; (6) Conduct internal audits and workplace investigations; (7) Investigate and enforce compliance with and potential breaches of Company policies and procedures; (8) Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company; (9) Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance; (10) Perform workforce analytics, data analytics, and benchmarking; (11) Administer and maintain the Company's operations, including for safety purposes; (12) For client marketing purposes; (13) Exercise or defend the legal rights of the Company and its employees, and affiliates, customers, contractors, and agents; and (14) to comply with requirements of government grants, including, but not limited to, program and audit requirements.