University of Chicago
Department
Library C & A - Access Serv - Entry Control
About the Department
Job Information
Job Summary:
Reporting to the Head of Regenstein Circulation and Building Resources, the Regenstein Library Entrance Desk Attendant performs clerical duties and is responsible for welcoming patrons and visitors, assisting with access, answering inquiries, directing to other library departments or staff as necessary, explaining Library policy to patrons, and building and data security. The Entrance Desk Attendant must be able to handle high and low levels of activity while providing exceptional customer service to all Library patrons and visitors.
Schedule: Monday - Friday, 6:00 a.m. – 2:00 p.m.
Responsibilities:
Welcomes and assists patrons and visitors to the Library through the consistent and equitable application of Library policies to ensure excellent customer service to all; provides information about Library and campus resources and services to patrons seeking assistance, including connecting patrons with other library staff as needed.
Monitors entry systems to ensure valid access for UChicago ID holders and oversees the visitor registration system to facilitate entry for non-affiliated guests. Verifies government-issued photo identification as required by access policies and to issue visitor library credentials. Directs individuals to the ID & Privileges Office as necessary. Denies access to prohibited individuals or as access policies require, alerting and referring to a supervisor as directed.
Coordinates with library staff for scheduled visitors, monitors visitor calendar, remains knowledgeable and informed about Library events, and communicates information between shifts to colleagues and supervisors.
Protects and stewards private user data. Uses discretion and sound judgement when sharing private data with first responders and other authorized personnel.
Reports emergency situations to UCPD and supervisors; in the absence of other staff acts as primary contact with UCPD and fire department. Promptly reports building issues to Library and University Facilities Services.
Acts as the sole library representative in the building during Extended Study periods. Enforces policies for maintaining a scholarly environment, deescalates situations using empathy, acts as a resource for Allied Universal staff.
Monitors security cameras. Ensures building security, providing after-hours access to eligible users. Works with Allied security staff and UCPD to secure the building at closing. Ensures building is unlocked promptly at opening.
Troubleshoots systems and reports issues with electronic doors, databases, entry gates, or visitor pass system to ID & Privileges office, Circulation supervisors, or the Department of Safety & Security as appropriate.
Competencies:
Display emotional intelligence.
Excellent attention to detail.
Ability to work both independently and collaboratively as part of a diverse team, multitask, and work with frequent interruptions.
Identify priorities and resolve or refer problems.
Communicate clearly and effectively while displaying courtesy, empathy, and diplomacy.
Ability to identify, respond to, and refer problems while exercising discretion and sound judgment.
Ability to serve patrons and articulate library policies with clarity, consistency, patience, and empathy.
Additional Responsibilities
Education, Experience, or Certifications:
Education:
High school diploma from an accredited institution or a GED certificate required.
Experience:
Previous customer service experience required.
One year of general office or clerical experience preferred.
Previous experience in a college or university preferred.
Technical Knowledge or Skills:
Knowledge and experience using Microsoft Office.
Ability to navigate web-based systems.
Ability to learn a range of position-related software applications.
Working Conditions and Physical Requirements:
Ability to bend, crouch, or stoop.
Ability to hear, including making fine discriminations in sound.
Ability to see, including color, depth perception, or clarity.
Ability to sit and use a computer for 4 hours or more.
Ability to make repetitive wrist, hand, or finger movements.
Ability to work independently during early morning or late night hours in a large academic library when other staff are not present.
Ability to work late evening and weekend hours.
The hours for this position are:
Pay Range:
Required Documents:
Resume
Professional References (3)
The University of Chicago uses AI-assisted tools to streamline and augment some recruitment processes; however, AI is not used to make hiring decisions.
When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.
Benefit Eligibility
The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off.
Pay Rate Type
Pay Range
The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.
Scheduled Weekly Hours
Union
Job is Exempt
Drug Test Required
Health Screen Required
Motor Vehicle Record Inquiry Required
Posting Date
Posting Statement
The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.
All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.
The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.