Managed Service Business Consultant (Specialist I)

The Managed Service Business Consultant, Specialist I is an entry level position that requires the ability to coordinate with multiple customer teams to create, maintain and update store-specific fixtures, floorplans, and planograms using One Door's software solution. This role is expected to work in conjunction with internal teams to provide top quality services to our retail-based customers.

RESPONSIBILITIES

• Provide recurring managed services to support and/or supplement customer application management and space planning

• Learn customer business workflows and merchandising strategies

• Analyze, plan and execute a creative approach to planogram design to meet the needs of the customer

• Ensure continuity across the One Door Platform and enhance the retail customer experience

• Manage and document customer digital store models in the software platform

• Provide updates for store locations, floorplan and content for new and existing locations

• Review accuracy and productivity of locations, fixtures, floorplans and planogram designs to ensure that all plans are accurate and executable at store level

• Participate in one-time projects and implementation work as needed

• Provide back-end support for tier 1 and tier 2 break-fix resources as necessary

• Provide training and business support for customers

• Develop and maintain effective working relationships with cross-functional teams both internally and externally

• Collaborate with peers to ensure consistency of information, share best practices and knowledge

• May be required to work outside normal business hours on an as-needed basis

REQUIRED QUALIFICATIONS

• Requires a Bachelor's degree or equivalent relevant experience and up to two years of related customer service experience

• Can navigate Microsoft Applications, with emphasis on Excel, and Adobe Suite, including Photoshop and Illustrator, at a basic level

• Possesses strong problem-solving and analytical skills

• Brings exceptional verbal and written English communication skills

• Has a strong sense of pace and urgency to meet client deadlines

• Is a team player who can also work independently within the business hours

PREFERRED

• Prior experience working within a retail-based SaaS software platform

• Experience in retail merchandising and/or customer retail operations

• AutoCAD experience

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person