University of Chicago
Department
BSD RAO - Operations
About the Department
Job Summary
Responsibilities
Education Administration & Residency Program Management
Leads and manages all administrative aspects of the residency program and medical student education, including recruitment, scheduling, didactics, rotations, alumni records, and verification of training.
Oversees residency recruitment, applications, interviews, ranking, and Match execution in alignment with NRMP guidelines.
Coordinates clinical rotation and didactic schedules, grand rounds, CME activities, and visiting learners.
Serves as a liaison among residents, faculty, institutional offices, and external partners to resolve administrative and program-related issues.
Supports program directors in continuous program improvement, accreditation reviews, and reporting.
Project Management & Departmental Operations
Leads and supports cross-functional projects for the Chair, Executive Director, and departmental leadership (e.g., annual reports, faculty recruitment, program launches), applying structured project management and compliance with institutional policies and regulatory requirements.
Coordinates planning and execution of strategic and operational initiatives with departmental leadership.
Manages provider scheduling systems (e.g., QGenda) and coordinates call coverage, reporting, and departmental website updates. Work with appropriate providers to ensure coverage schedules are up to date and communicated to all stakeholders.
Facilitates marketing, communications, and program visibility; supports data collection, reporting, and performance analysis.
Guides day-to-day operations of accredited and non-accredited residency and fellowship training programs and ensures compliance with organizations such as the American Council of Graduate Medical Education (ACGME) and Residency Review Committees (RRC).
Manages requirements of the training program, including accreditation, duty schedules, evaluation process, resident/fellowship recruitment, Match process, orientation and employees relations.
Reports and ensures compliance with procedures regarding licensing, moonlighting, annual contracts, and initial and re-credentialing of trainees.
Performs other related work as needed.
Minimum Qualifications
Education:
Minimum requirements include a college or university degree in related field.
Work Experience:
Certifications:
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Preferred Qualifications
Education:
Bachelor’s degree in a related field.
Experience:
Familiarity with accreditation and regulatory bodies.
Experience ensuring compliance with accreditation standards, licensing requirements, and credentialing processes for trainees.
Experience administering Graduate Medical Education (GME) programs and utilizing relevant databases (i.e., ACGME WebADS, MedHub, ERAS/Thalamus, etc.).
Experience with QGenda or similar provider scheduling platforms.
Experience supporting or preparing for ACGME site visits or accreditation reviews.
Demonstrated knowledge of the NRMP Match process, including rank list management and post-Match procedures.
Familiarity with duty hour monitoring, case log tracking, and resident evaluation workflows.
Experience coordinating academic events such as grand rounds, CME activities, orientations, or recruitment events.
Preferred Competencies
Proficiency in Microsoft Office suite and GME-specific platforms (i.e., ACGME WebADS, MedHub, ERAS/Thalamus, QGenda, etc.).
Working knowledge of ACGME requirements, Residency Review Committee standards, and GME compliance frameworks, with the ability to apply them to program operations and reporting.
Sound understanding of institutional policies, regulatory requirements, and compliance standards relevant to academic medical education.
Demonstrated professionalism, service orientation, and ability to represent the department with credibility and integrity.
Skilled in building and maintaining effective working relationships across clinical, academic, and administrative stakeholders at all levels.
Ability to simultaneously manage and organize multiple projects with competing deadlines.
Demonstrated ability to handle sensitive and confidential information with sound judgment and strict discretion.
Ability to collect, analyze, and present data to support program evaluation, accreditation reporting, and strategic decision-making.
Demonstrated ability to communicate clearly and professionally, both verbally and in writing, with diverse stakeholders including residents, faculty, institutional leadership, and external accreditation bodies.
Working Conditions
Fast-paced, deadline-driven, office-based environment requiring flexibility and adaptability.
Flexibility required during peak periods such as residency recruitment season, accreditation reviews, and onboarding cycles.
Application Documents
Resume (required)
Cover letter (required)
The University of Chicago uses AI-assisted tools to streamline and augment some recruitment processes; however, AI is not used to make hiring decisions.
When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.
Job Family
Role Impact
Scheduled Weekly Hours
Drug Test Required
Health Screen Required
Motor Vehicle Record Inquiry Required
Pay Rate Type
FLSA Status
Pay Range
The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.
Benefits Eligible
The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.
Posting Statement
The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.
All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.
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