Mail Center Manager - Memphis, TN

We are looking for a professional, upbeat
Mail Center Manager
to work in our
Memphis, Tennessee office.
There will be a
two-week paid training
that starts on Day 1.

This position is NOT remote and requires you to work in the office, Monday - Friday 9:00 - 5:00pm.

To excel in this role, you should be comfortable working independently, speaking with clients on the phone and in person, able to think on your feet and have a positive, team-oriented attitude. If you enjoy assisting customers and want to make a career of it, this could be a great opportunity for you!

Responsibilities will include, but are not limited to the following:

• Receive mail, scan into software and file appropriately
• Upon customer direction, discard, shred, open & scan contents of mail and / or forward to an alternate location
• Answer inbound calls and in person inquiries from customers in a prompt and professional manner
• Assist customers in person to retrieve their mail in a courteous fashion
• Ascertain level of assistance needed to resolve inquiry and escalate when appropriate
• Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients
• Ensure the highest level of customer service
• Keep inventory of mail and office supplies and keep the corporate office informed when supplies need to be reordered
• Perform other customer service responsibilities to assist the corporate office during busy times

Requirements:

• Ability to work independently and handle confidential mail with absolute discretion
• Results oriented
• Strong work ethic
• Organization skills are a must
• Excellent verbal and written communication skills
• Previous experience in an office coordinator role with an emphasis in customer service
• Ability to lift and carry heavy items with minimal assistance up to
  50 lbs
  on a regular basis.
• Frequent
  bending, stooping, and reaching
  to handle materials or perform tasks.
• Ability to
  stand, walk, and move around
  the work area for extended periods.
• Ability to
  sit for extended periods while working at a computer
  .
• Perform
  repetitive motions
  , including typing, data entry, and handling equipment.
• Adequate
  visual and manual dexterity
  to operate computers and equipment safely.

To learn more about this dynamic organization please visit us at
www.ipostal1.com
.

iPostal1 is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law.