Sr. SAP S/4HANA Service Management- Solution Architect

About Company,

Droisys is an innovation technology company focused on helping companies accelerate their digital initiatives from strategy and planning through execution. We leverage deep technical expertise, Agile methodologies, and data-driven intelligence to modernize systems of engagement and simplify human/tech interaction.

Amazing things happen when we work in environments where everyone feels a true sense of belonging and when candidates have the requisite skills and opportunities to succeed. At Droisys, we invest in our talent and support career growth, and we are always on the lookout for amazing talent who can contribute to our growth by delivering top results for our clients. Join us to challenge yourself and accomplish work that matters.

Here's the job details

Sr. SAP S/4HANA Service Management- Solution Architect

Greensboro, NC

Rate $80 hr W2 All Inc

Location: Remote-first, with need-based travel to the client site in North Carolina for workshops, training, and go-live support

• Experience:
  12+ years in SAP, including 5+ years in service and repair processes and at least one full-cycle S/4HANA Service implementation through go-live and hypercare
• Delivery model:
  Agile, onshore/offshore, with globally distributed teams

The Opportunity

Schneider Electric is building out S/4HANA Service Management and Repairs on top of an existing global template. You will be the senior architect who decides where the template fits and where it doesn't. You will run the fit-gap with business and site teams, design the solution for what's left (including integrations to ECC, legacy systems, and BTP/CPI), and stay with it through end user training, go-live, and hypercare stabilization.

This is a design-led architecture role with real delivery accountability. Offshore and global development teams build from your designs, and the business relies on you to land the solution and make it stick.

What You'll Do

Lead requirements and fit-gap

• Run workshops with business users, process owners, and site teams, in person in North Carolina when needed and remotely otherwise.
• Assess the global template against local and business-unit needs, then document every gap with a clear recommendation: configure, extend, or build.
• Defend design decisions to both the global template owners and local sites, and resolve conflicts between them.

Design service and repair end to end

• Service requests, service orders, service contracts, entitlements, warranty, confirmations, and billing in S/4HANA Service.
• In-house repair and RMA: receiving, diagnosis, repair orders, spare parts consumption, returns, and replacement flows.
• Installed base, equipment, and master data structures.
• Integration with SD, MM, FI/CO, PP/QM, and EAM/PM, including pricing, account determination, and settlement.

Own the integration design

• Design interfaces between S/4HANA, ECC, and legacy or third-party systems using SAP BTP and SAP Integration Suite (CPI).
• Choose the right pattern for each case (API-led, event-driven, or batch) and define mappings, error handling, monitoring, and reconciliation.
• Produce integration design documents (interface specs, payload and mapping definitions, sequence flows, security and authentication approach, non-functional requirements) that integration developers can build from directly.
• Review iFlows and APIs against the design, and step in hands-on to resolve complex issues.
• Design ECC and S/4HANA coexistence where service processes span both systems.

Write designs that development teams can execute

• Author functional specifications for extensions, enhancements, reports, forms, and Fiori or BTP-based custom development.
• Provide clear acceptance criteria, data definitions, and test scenarios so offshore developers can build with minimal rework.
• Run design walkthroughs and handovers with offshore and global teams, and answer clarification questions quickly across time zones.

Deliver in Agile

• Break solution scope into epics, features, and user stories with the product owner and delivery lead.
• Take part in backlog grooming, sprint planning, reviews, and retrospectives.
• Keep design ahead of development, so each sprint has ready, well-defined stories.
• Balance global template governance with iterative delivery.

Test, train, and prepare for go-live

• Shape the test strategy, support SIT and UAT, and lead defect triage.
• Define the end user training approach with the business and change management team: role-based curricula, process walkthroughs, training scenarios, and a train-the-trainer model where appropriate.
• Prepare or review training materials, such as process flows, work instructions, quick reference guides, and demo scripts, and deliver or lead sessions for site teams, including in person in North Carolina.
• Support training environment readiness and training data, and confirm users are ready before cutover.
• Support cutover planning and data migration validation for service objects such as equipment, contracts, and open orders.
• Take part in go/no-go readiness reviews and cutover execution.

Go-live and hypercare stabilization

• Provide on-the-ground and remote go-live support, working alongside site teams and the support organization.
• Lead hypercare triage: classify issues as defects, training gaps, data problems, or change requests, and drive fixes with the onshore and offshore teams.
• Monitor integrations and critical processes (service order flow, repair, billing, interfaces) and resolve stabilization issues.
• Track stabilization metrics such as open defects, ticket trends, and process KPIs, and report them to program leadership.
• Deliver a structured handover to the support and AMS team, with design documentation, known issues, and runbooks, and exit hypercare against agreed criteria.

Must-Have Qualifications

• 12+ years of SAP experience,
  with deep functional ownership of service and repair processes in S/4HANA Service and/or ECC Customer Service.
• At least one full-cycle S/4HANA Service implementation
  as lead functional consultant or architect, including in-house repair, taken through go-live and hypercare.
• Proven fit-gap leadership
  against a global or standardized template, with a track record of keeping deviations minimal and justified.
• Hands-on experience with SAP BTP and CPI/Integration Suite,
  plus demonstrated ownership of integration design: interface specifications, mappings, patterns (OData, REST, SOAP, IDoc, event-based), error handling, and monitoring.
• A record of writing functional and integration designs that development teams built from
  , including offshore teams, with limited rework.
• Experience in an onshore/offshore delivery model
  with globally distributed teams, including managing handoffs and communication across time zones.
• Working experience in Agile delivery
  (Scrum or SAFe), including story writing, backlog refinement, and sprint ceremonies.
• Hands-on experience with end user training and go-live readiness
  : building or delivering training content, supporting the UAT-to-training transition, and cutover.
• Hypercare and stabilization experience
  : leading issue triage and resolution after go-live, and handing over to support.
• Experience integrating SAP with non-SAP and legacy systems
  , including ECC-to-S/4HANA coexistence or migration.
• Solid cross-module knowledge
  of how service ties into SD billing, MM and inventory, FI/CO account assignment and settlement, and PM/EAM.
• Exceptional communication skills.
  You can facilitate a workshop of skeptical site users in the morning and brief program leadership in the afternoon.
• Availability for 6+ months
  and willingness to travel to North Carolina as needed, including around training and go-live.

Strong Differentiators

• Experience in electrical equipment, industrial manufacturing, or any business with a large installed base and mixed contract and break-fix service
• SAP Field Service Management and/or SAP Service Cloud integration experience
• Warranty processing, including supplier recovery
• Multi-country rollouts with intercompany service billing and localization
• Remote monitoring or IoT-triggered service scenarios
• Fiori and BTP extensibility (in-app and side-by-side)
• SAP Activate combined with Agile/SAFe delivery
• Tools experience: Jira, Azure DevOps, SAP Cloud ALM, Solution Manager, and training tools such as WalkMe or SAP Enable Now
• Relevant SAP certifications (S/4HANA Service, Integration Suite)

Droisys is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. Droisys believes in diversity, inclusion, and belonging, and we are committed to fostering a diverse work environment.